Incident IQ Reviews in January 2025: User Ratings, Pros & Cons

"Very effective and user friendly ticketing system"

What do you like best about Incident IQ? The ability to collaborate with other agents and attach documentation to tickets. The ability to customize several predefined fields and actions have also allowed workflow to stay high. Also having a mobile app helps with staying connected and in the know. What do you dislike about Incident IQ? We have not come across downsides in Incident IQ. This is the first year we are implementing the ticketing into our school district and we have found ways to ...

"Streamlining our school IT department"

What do you like best about Incident IQ? Combining our ticketing system and our asset management system has been a great help to our department. Many of the automations and rules within the sytem have helped to gaurantee that many of our processes are not missed from human error. This has helped with the check in/check out process with our assets to insure that our data is correct. What do you dislike about Incident IQ? There have been several errors within the system that cause us to to ...

"IIQ Review"

What do you like best about Incident IQ? IT Ticketing and inventory managment is a breeze. Integration with popular 3rd parties was easy What do you dislike about Incident IQ? Events module was a little tough to launch What problems is Incident IQ solving and how is that benefiting you? Fee tracking

"Very interesting software"

What do you like best about Incident IQ? I love that I can locate devices quicker and account for devices a lot better now with Incident IIQ. When inputting data I appreciate the flags that I recieve if anything is missed. What do you dislike about Incident IQ? I have been having difficulty with devices changing locations. I feel that the data is affected when trying to locate devices for repairs or inventory. What problems is Incident IQ solving and how is that benefiting you? Completing ...

"An amazing platform and has so many features integrated into one program!"

What do you like best about Incident IQ? The best thing about Incident IQ is that you will have a help desk platform, asset manager, user management, and policy manger plus more. There are so many features to Incident IQ! Our school district uses many of this features. We were able to integration google so that we have Single Sign on Feature for Teachers/Staff/Students. You can manage all of your users in your school district. There is a policy manager that allows you to create different ...

"Efficient and time saving ticket management system"

What do you like best about Incident IQ? I love the ability to use shortcuts for everyday tasks when resolving tickets. And the ability to apply the shortcuts in bulk to multiple tickets at once. Also the fact that I can manage our Chromebooks with it What do you dislike about Incident IQ? I do not see any downsides really. Once you get used to how it works, then it si pretty easy. What problems is Incident IQ solving and how is that benefiting you? Helps close out tickets easly and makes ...

"I use iiQ on a daily basis for asset tracking!"

What do you like best about Incident IQ? I like the setup of iiQ. Everything is easy to read and manage! What do you dislike about Incident IQ? I dislike that some assets can be duplicated. What problems is Incident IQ solving and how is that benefiting you? IIQ allows us to have all asset information from our school district in an easy to use platform. It makes it simple for me to view or edit information.

"Great System w/ Continous Possibilities"

What do you like best about Incident IQ? Incident IQ has gone above and beyond creating a ticketing system catering to school districts. When first deciding to go to iiQ, the implementation process was smooth and easy. We were able to provide our staff with training and videos showing them how to use the products.Our team uses this daily as we are a district of 12000+ and I feel customer service is a high priority of theres as everyone always replies to emails and ticketing quickly. The iiQ ...

"One of the best assett managment and helpdesk applacations ever!"

What do you like best about Incident IQ? Integration with other platforms makes IIQ a central hub of operations. What do you dislike about Incident IQ? Printing a ticket without downloading it as a PDF. What problems is Incident IQ solving and how is that benefiting you? Asset tracking and repair are important for us.

"Incident IQ Is The Best K-12 Ticketing System."

What do you like best about Incident IQ? Incident IQ really knows and understands what school disticts need in a ticketing system. Their asset management piece is incredibly robust and feature rich, it can easily handle all the inventory needs of any sized school district. Their intergrations with products such as Google Admin and Infinite Campus make it very easy to share and condense information into one platform. Anytime I have had a question or concern the Customer Support team has been ...