GLPI Reviews in January 2025: User Ratings, Pros & Cons

"GLPI is the best open source ITIL system I ever met."

What do you like best about GLPI? Very customizable open-source IT assets management & support ticket system with a large supporting community. What do you dislike about GLPI?

"The best way to keep track of your tickets."

What do you like best about GLPI? GLPI is a tool that provides an excellent graphical interface, handling is very easy to use and provides reporting according to the frequencies that are configured.

"GLPI: The best ISTM tool"

What do you like best about GLPI? Talking about the qualities of GLPI is very easy! It has several functions that help you manage your ICT park in addition to helping you manage ICT: It has project and contract management, it has the ability to automatically inventory your entire environment, it can be deployed in multiple environments, it has a vast documentation on the net and is extremely simple to install and maintain.

"GLPI - My Review"

What do you like best about GLPI? IT Helpdesk System. The ticketing.

"Easy tu implement"

What do you like best about GLPI? LDAP connection, OCS Inventory integration What do you dislike about GLPI?

"Very useful, 100% customizable and free!"

What do you like best about GLPI? The fact that the software does not consume a lot of resources and that it is fully customizable to our needs. A lot of frequently updated plugins available also.

"It's very good place to get superb software & helpful and authentic reviews."

What do you like best about GLPI? Softwares on glpi are very useful, always help in need. What do you dislike about GLPI?

"Great Inventory tool for IT Service Desk team."

What do you like best about GLPI? I did like the option of the GLPI agent where easier could be installed on multiple devices and get the real data of device resources.

"Best opensource ITIL software I ever used"

What do you like best about GLPI? A love its ticketing system, you will find very easy to manage issues with customers/clients, technicians. There are a ton of plugins, I used one to sync the data with existing equipment and personnel (inventory management). You can connect your email server so the system is able to sent emails to users and technicians about its tickets updates.

"Review of GLPI since version 0.7"

What do you like best about GLPI? The best part of GLPI is Help desk ticket system and Inventory part which I have implemented in 3 Bechtel Projects (Albania Motorway Project, New Doha Airport , Gabon Infrastructure Projects) and at the Municipality of Tirana . As IT Infrastructure Lead it help me and my teams that I have worked with to automate the process based on ITIL as well to adapt GLPI on company requirements. Implementing Ticket System we solved a problem with calls and managing the ...