IBM Control Desk is a complete, network-based help desk and service desk software with integrated asset management capabilities. Control Desk will identify and manage assets at the time they are acquired, provide a single view of IT services delivered to end users, deliver real-time service level reporting to both monitoring and management tools, and gives full visibility of asset service levels.
IBM Control Desk has received positive feedback over the past year, with users praising its ability to manage multivendor multicloud environments efficiently. The tool stands out for its versatility, seamlessly unifying IT service management with robust control features, optimizing asset management and maximizing return on investment. Users appreciate its ...Read more
IBM Control Desk pros and cons
Streamlines IT service management with robust control features, enhancing efficiency and solution comprehensiveness.
Great customer service with a supportive team that aids in a smooth onboarding process.
Provides mind-blowing management tools, making work easier and optimizing asset utilization.
Offers intuitive and easy-to-use features with powerful workflow for process automation and efficiency improvement.
Cloud-based accessibility allows for control and service management from any device, enhancing flexibility and convenience.
ITIL-compliant software accessible through mobile devices, integrating with social media and development tools to optimize asset lifecycle management.
Enhances day-to-day productivity and surpasses solutions, ensuring no encountered issues.
Simplifies IT service management, reducing costs and increasing support efficiency.
User-friendly interface with efficient feedback and interaction for better customization and service desk capabilities.
Some users find the richness of features and customizations complex without adequate support, potentially intimidating newcomers.
Limited marketplace selection for additional apps and connectors may restrict access to advanced functionalities.
User Review
AU
Anonymous User
01/24/24
4 out of 5
"Fair experience with IBM Control desk"
What do you like best about IBM Control Desk?
Helps managing multivendor multicloud environment, Saas
What do you dislike about IBM Control Desk?
AU
Anonymous User
12/12/23
5 out of 5
"IBM Control Desk: Orchestrating Efficiency and Control"
What do you like best about IBM Control Desk?
The versatility of IBM Control Desk stands out, seamlessly unifying IT service management with robust ...
Read more
HJ
Heli J
11/30/23
4 out of 5
"Great management tools"
What do you like best about IBM Control Desk?
Services provided by IBM Control Desk are mind blowing. It makes work so easy. It has several management ...
Read more
MK
Mayank K
11/30/23
4 out of 5
"One stop for managing digital and physical business assets."
What do you like best about IBM Control Desk?
Helps costomer to optimize the assets and maximise the return on investment
What do you dislike about ...
Stuck on something? We're here to help with all the questions and answers in one place.
Some top alternatives to IBM Control Desk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager and Max HelpDesk.
Yes, IBM Control Desk provides API.
Yes, IBM Control Desk provides mobile app.
IBM Control Desk is located in Armonk, New York
IBM Control Desk offers Free Trial, Quotation Based pricing models
We don't have information regarding integrations of the IBM Control Desk as of now.
The starting price is not disclosed by IBM Control Desk. You can visit IBM Control Desk pricing page to get the latest pricing.
