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IBM Control Desk - Service Desk Software

IBM Control Desk Reviews in April 2025: User Ratings, Pros & Cons

Streamline your service desk with intelligent asset management.

4.6

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IBM Control Desk Reviews & Ratings

4.6

Excellent

Based on 20 ratings & 15 reviews

Rating Distribution

Excellent

(7)

Very Good

(7)

Good

(0)

Poor

(0)

Terible

(1)

Expert's Review

IBM Control Desk has received positive feedback over the past year, with users praising its ability to manage multivendor multicloud environments efficiently. The tool stands out for its versatility, seamlessly unifying IT service management with robust control features, optimizing asset management and maximizing return on investment. Users appreciate its ...Read more

IBM Control Desk pros and cons

  • Streamlines IT service management with robust control features, enhancing efficiency and solution comprehensiveness.

  • Great customer service with a supportive team that aids in a smooth onboarding process.

  • Provides mind-blowing management tools, making work easier and optimizing asset utilization.

  • Offers intuitive and easy-to-use features with powerful workflow for process automation and efficiency improvement.

  • Some users find the richness of features and customizations complex without adequate support, potentially intimidating newcomers.

  • Limited marketplace selection for additional apps and connectors may restrict access to advanced functionalities.

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Showing 1-10 out of 15

AU

Anonymous User

01/24/24

4 out of 5

"Fair experience with IBM Control desk"

What do you like best about IBM Control Desk? Helps managing multivendor multicloud environment, Saas What do you dislike about IBM Control Desk?

AU

Anonymous User

12/12/23

5 out of 5

"IBM Control Desk: Orchestrating Efficiency and Control"

What do you like best about IBM Control Desk? The versatility of IBM Control Desk stands out, seamlessly unifying IT service management with robust control features for comprehensive and efficient solution.

BR

Bryan R

11/30/23

5 out of 5

"GREAT CUSTOMER SERVICE"

What do you like best about IBM Control Desk? The onboarding process went off great. I could not have asked for a better group of people. What do you dislike about IBM Control Desk?

MK

Mayank K

11/30/23

4 out of 5

"One stop for managing digital and physical business assets."

What do you like best about IBM Control Desk? Helps costomer to optimize the assets and maximise the return on investment What do you dislike about IBM Control Desk?

HJ

Heli J

11/30/23

4 out of 5

"Great management tools"

What do you like best about IBM Control Desk? Services provided by IBM Control Desk are mind blowing. It makes work so easy. It has several management features. They have a very supportive customer service.

AU

Anonymous User

11/28/23

4.5 out of 5

"Excellent product, great service and management platform"

What do you like best about IBM Control Desk? Great integration and multiple functions availability What do you dislike about IBM Control Desk?

VU

Varun U

11/28/23

4.5 out of 5

"IT Help Desk Operations with IBM Control Desk"

What do you like best about IBM Control Desk? The best thing I like about this tool is that it helps businesses manage their IT help desk operations. Its improved IT service desk efficiency, ease of use , integration, implementation and quality are the major points that can be considered as most liked thing about IBM control desk.

AG

Anshul G

11/15/23

4.5 out of 5

"Great experience using Control Desk"

What do you like best about IBM Control Desk? Easy to use and highly customizable along with the powerful workflow that helps automate processes and improves efficiency.

RL

Raniere L

09/03/23

4.5 out of 5

"Servises Management"

What do you like best about IBM Control Desk? It enhances our day, to day productivity anf surpasses our solution. We havent encountered any issues. What do you dislike about IBM Control Desk?

RB

Roja B

03/09/23

4 out of 5

"IBM control desk"

What do you like best about IBM Control Desk? IT service management (ITSM) needed to simplify support of users and infrastructures. It reduces costs and increases What do you dislike about IBM Control Desk?