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IBM Control Desk - Service Desk Software

IBM Control Desk Reviews in January 2025: User Ratings, Pros & Cons

Streamline your service desk with intelligent asset management.

4.6

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IBM Control Desk offers custom pricing plan

IBM Control Desk Reviews & Ratings

4.6

Excellent

Based on 20 ratings & 15 reviews

Rating Distribution

Excellent

(7)

Very Good

(7)

Good

(0)

Poor

(0)

Terible

(1)

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Showing 1-10 out of 15

AU

Anonymous User

12/12/23

5 out of 5

"IBM Control Desk: Orchestrating Efficiency and Control"

What do you like best about IBM Control Desk? The versatility of IBM Control Desk stands out, seamlessly unifying IT service management with robust control features for comprehensive and efficient solution.

BR

Bryan R

11/30/23

5 out of 5

"GREAT CUSTOMER SERVICE"

What do you like best about IBM Control Desk? The onboarding process went off great. I could not have asked for a better group of people. What do you dislike about IBM Control Desk?

LM

Lorenzoロレンツォ M

10/11/20

5 out of 5

"Control desk but it is Cloud based."

What do you like best about IBM Control Desk? As the name suggest, it is a control desk tool but it is cloud based, which means you can control it from any device and from anywhere. That makes it different from all other control desk tools. It provides automated service management, and best service desk capabilities. It does not matter where you are or on which device you are, you can utilize it fully and can enjoy efficient service desk for handling service requests and managing ...

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AU

Anonymous User

11/28/23

4.5 out of 5

"Excellent product, great service and management platform"

What do you like best about IBM Control Desk? Great integration and multiple functions availability What do you dislike about IBM Control Desk?

VU

Varun U

11/28/23

4.5 out of 5

"IT Help Desk Operations with IBM Control Desk"

What do you like best about IBM Control Desk? The best thing I like about this tool is that it helps businesses manage their IT help desk operations. Its improved IT service desk efficiency, ease of use , integration, implementation and quality are the major points that can be considered as most liked thing about IBM control desk.

AG

Anshul G

11/15/23

4.5 out of 5

"Great experience using Control Desk"

What do you like best about IBM Control Desk? Easy to use and highly customizable along with the powerful workflow that helps automate processes and improves efficiency.

RL

Raniere L

09/03/23

4.5 out of 5

"Servises Management"

What do you like best about IBM Control Desk? It enhances our day, to day productivity anf surpasses our solution. We havent encountered any issues. What do you dislike about IBM Control Desk?

AU

Anonymous User

01/24/24

4 out of 5

"Fair experience with IBM Control desk"

What do you like best about IBM Control Desk? Helps managing multivendor multicloud environment, Saas What do you dislike about IBM Control Desk?

MK

Mayank K

11/30/23

4 out of 5

"One stop for managing digital and physical business assets."

What do you like best about IBM Control Desk? Helps costomer to optimize the assets and maximise the return on investment What do you dislike about IBM Control Desk?

HJ

Heli J

11/30/23

4 out of 5

"Great management tools"

What do you like best about IBM Control Desk? Services provided by IBM Control Desk are mind blowing. It makes work so easy. It has several management features. They have a very supportive customer service.