Efficient solutions for your IT management needs.
Track-It offers custom pricing plan
Overview
Pricing
Alternatives
Ratings
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FAQs
Enhance your help desk and IT asset management operations with Track-It - the ultimate solution for small to medium-sized businesses. Trusted by over 50,000 customer sites worldwide, Track-It goes beyond just being a help desk software. It offers a comprehensive suite of integrated IT management features at a budget-friendly price. Whether it's streamlining your help desk processes or managing your IT assets, Track-It has got you covered. Take your IT help desk to the next level with Track-It and see the difference in your business operations today.
Track-It offers custom pricing plan
Large Enterprises
Medium Business
Small Business
SaaS/Web/Cloud
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Track-It was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.
Track-It is best suited for
Employee count: 50 to 500 employees
Industries: SaaS, Consulting, IT Services, Healthcare, and Education
Job Titles: IT Managers, Help Desk Technicians, System Administrators, and Service Desk Analysts
Benefits of using Track-It
Enhanced Visibility: Track-It provides real-time insights into project progress and resource allocation, allowing you to make informed decisions that drive efficiency and success.
Streamlined Workflow: With its intuitive interface, both managers and team members can easily navigate tasks, reducing onboarding time and ensuring everyone is on the same page.
Improved Accountability: By assigning tasks and tracking their completion, Track-It fosters a culture of responsibility within your team, helping to elevate performance across the board.
Free Trial
Not available
Track-It Pricing
Track-It offers custom pricing plan
Pricing Model
Paid Plans (Quotation Based )
Why users might consider alternative to Track-It?
Users may seek alternatives to Track-It due to its limited integration capabilities with other software systems, hindering seamless workflows and data sharing across platforms essential for modern IT environments.
Some organizations find Track-It’s user interface outdated and less intuitive, prompting the need for more modern solutions that enhance user experience and streamline navigation for quicker task completion.
Companies experiencing rapid growth might look for alternatives that offer scalability and flexibility, as Track-It may not accommodate increasing demands or adapt to evolving organizational needs effectively.
Support and customer service issues reported by users can drive the search for alternatives, as organizations prioritize reliable assistance and prompt responses to technical problems to maintain operational efficiency.
Budget constraints may lead users to explore cost-effective alternatives that provide similar or enhanced functionalities without compromising on performance or user satisfaction, ensuring better financial management.
Track-It! has garnered positive feedback from users for its intuitive interface, efficient ticket and asset management capabilities, along with its affordable pricing. Users appreciate its ease of use for tracking tickets and managing assets, reducing time and effort for teams. The software’s user-friendly design and simple navigation make it a valuable tool for ...Read more
User-friendly interface and intuitive design, making it simple and easy to use without extensive training.
Affordable pricing, making it a cost-effective solution for organizations with multiple users.
Helpful customer service and good response from support team.
Comprehensive solution for IT teams to manage tickets, assets, and endpoints.
Limited customization options, especially for complex configurations and project management integration.
Performance issues, such as slowness when navigating between screens or sections.
User Review
AK
Aryan K
12/16/23
"A Solid Business help desk Tool"
What do you like best about Track-It!? Track-It is a valuable and resourceful tool for tickets and other assets management. The software design is ...
Read more
AR
Abi R
12/12/23
"Best IT help desk software - Track-It"
What do you like best about Track-It!? Simple interface and the system to keep track fo entire ticket status is awesome What do you dislike about ...
Read more
AU
Anonymous User
11/20/23
"Had a great experience with Track-it"
What do you like best about Track-It!? The best feature I'd say would be Customet Service and reasonable price. It was also easy to implement in my ...
Read more
GG
Gulam G
10/30/23
"One of the best tool ITSM"
What do you like best about Track-It!? Track-It is very user friendly to use it ans graphical interface is very clear which is easily understandable ...
Read more
Customer Service
24/7 (Live rep)
Online
Location
+1-800-218-3373
Stuck on something? We're here to help with all the questions and answers in one place.
Some top alternatives to Track-It includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk and Scopedesk.
No, Track-It doesn't provide API.
No, Track-It doesn't provide mobile app.
Track-It is located in +1-800-218-3373
Track-It offers Quotation Based pricing model
The starting price is not disclosed by Track-It. You can visit Track-It pricing page to get the latest pricing.
This software is researched and edited by
Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.
