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Compare Track-It vs SysAid vs Zoho Desk vs Zendesk Support

Track-It - Service Desk Software
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SysAid - Help Desk Software
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Overview

Description

Enhance your help desk and IT asset management operations with Track-It - the ultimate solution for small to medium-sized businesses. Trusted by over 50,000 customer sites worldwide, ... Read More

SysAid is an Internet-based help desk tool that helps organizations with any solution that can be deferred or otherwise unintentionally shut down. SysAid helps the organization maintain ... Read More

Entry Level Pricing
  • Not Available
  • Not Available
Free Trial Availability
  • No free trial
  • Free Trial available
Spotsaas Score

Not Available

9.8/10

User Ratings
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Software Demo

Demo

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Features

Total Features

0 Features

16 Features

Unique Features

No features

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    Pricing

    Pricing Option
        Starting From
        • Not Available
        • Not Available
        Pricing Pans
        • Not Available
        • Not Available
        Pricing Page

        Pricing information not available

        sysaid pricing

        Other Details

        Organization Types supported
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Installed - Windows
        • Mobile - Windows
        • Mobile - BlackBerry
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Installed - Windows
        • Mobile - Windows
        • Mobile - BlackBerry
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Not Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        30

        Very Good

        47

        Good

        13

        Poor

        6

        Terible

        5

        Excellent

        577

        Very Good

        85

        Good

        23

        Poor

        4

        Terible

        6

        Expert's Review generated by AI

        Track-It! has garnered positive feedback from users for its intuitive interface, efficient ticket and asset management capabilities, along with its affordable pricing. Users appreciate its ease ...Read more

        No Expert ai Review available for the product

        Pros and Cons
        • User-friendly interface and intuitive design, making it simple and easy to use without extensive training.

        • Affordable pricing, making it a cost-effective solution for organizations with multiple users.

        • Helpful customer service and good response from support team.

        • Comprehensive solution for IT teams to manage tickets, assets, and endpoints.

        • Customizable features with the ability to automate tasks, improving efficiency.

        • Limited customization options, especially for complex configurations and project management integration.

        • Performance issues, such as slowness when navigating between screens or sections.

        • Lack of seamless integration with cloud-based services.

        No pros or cons available for the product

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        Customers

        Customers

        No Customers information available.

        Adobe

        Adobe

        Titan

        Titan

        Coca-Cola

        Coca-Cola

        Media and Screenshots

        Screenshots

        No screenshots available.

        Dashboard screenshot

        9 Screenshots

        Videos
        video-0

        1 Videos

        video-0

        3 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        SysAid offers Free Trial, but Track-It does not.

        Track-It is designed for Large Enterprises, Medium Business and Small Business.

        SysAid is designed for Large Enterprises, Medium Business and Small Business.

        Pricing details for both Track-It and SysAid are unavailable at this time. Contact the respective providers for more information.

        Some top alternatives to Track-It includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Mint Service Desk, HelpDesk, SysAid, Sitehelpdesk, HESK, iSupport Software, Richdesk and Scopedesk.

        Some top alternatives to SysAid includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice, Jira Service Desk, Freshdesk, LiveAgent, HelpDesk, Jitbit Helpdesk, TOPdesk, ReadyDesk, Milldesk, Sitehelpdesk, Spiceworks Help Desk and HESK.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].