Track-It Reviews in January 2025: User Ratings, Pros & Cons

"Best IT help desk software - Track-It"

What do you like best about Track-It!? Simple interface and the system to keep track fo entire ticket status is awesome What do you dislike about Track-It!? The problem in nudging the tickes I feel little difficult. What problems is Track-It! solving and how is that benefiting you? Systematic view of keep tracking all the records and queries of the employees

"Had a great experience with Track-it"

What do you like best about Track-It!? The best feature I'd say would be Customet Service and reasonable price. It was also easy to implement in my system. What do you dislike about Track-It!? At times, it becomes unstable/buggy but not always What problems is Track-It! solving and how is that benefiting you? It's easier to work on the tickets using this tool as most of it is automated

Very powerful help desk product

PROS: I like the Technical Client part, where information is presented in a very organized manner, and the fact that the product is flexible enough to allow you to customize it easily. Up to my knowledge, there is no other system equally powerful to deal with tabular data, or to let you customize it. Track-it! is literally made for tracking, this time even check-ins/check-outs of equipment, software licensing, and inventory (you enter that one manually, though). Crystal Reports is another ...

"Track IT Review"

What do you like best about Track-It!? Its fully functional. I like every feature about it What do you dislike about Track-It!? There really isnt thing i dont like about it. What problems is Track-It! solving and how is that benefiting you? We use it for helpdesk and change management and asset management

"Track it "

What do you like best about Track-It!? Track it is very easy to use. Has a wonderful help desk that makes it great and efficient to manage business and employees. What do you dislike about Track-It!? I dislike that sometimes it can be hard to manage lots of people through track it. Recommendations to others considering Track-It!: Definitely try it and try other product management tools as well What problems is Track-It! solving and how is that benefiting you? Managing business projects so ...

"Track-IT! the right tool for the job"

What do you like best about Track-It!? Makes tracking tickets, and notifying requester, and tech easy. Weather it is in the application or the handy web interface. It is easy for anyone who has user a Microsoft app to use with little on no coaching. Its' customization takes a bit of work but is worth it. What do you dislike about Track-It!? The solutions area could handle attachments better. I would like it to be more like a wiki. It is a feature I would use more if the contents of the ...

"Track-It! is great!"

What do you like best about Track-It!? I love how it help us organize our department and run as efficiently as possible. What do you dislike about Track-It!? I wish the reporting was better. We don't use reporting in Track-It! we have a team that pulls from the database and we do our own reporting outside of Track-It! What problems is Track-It! solving and how is that benefiting you? We are keeping up with our devices better and have better security with the Inventory module and auditing. ...

"Very easy to use program."

What do you like best about Track-It!? User friendly, has many options and reports. What do you dislike about Track-It!? The option to email from the ticket does not always work. What problems is Track-It! solving and how is that benefiting you? Helps keep track of all issues and events that needs to be handled.

"TrackIt! Simplifies my Professional life!"

What do you like best about Track-It!? I love the fact that I can include my inventory, images of the inventory, can create library and solution items for future reference. And, it's all in a very easy to use dashboard. What do you dislike about Track-It!? Support has recently moved from Numara Software to BMC. It seems to me that BMC is a little more difficult to work with. Recommendations to others considering Track-It!: Track-It! is an amazing product. I truly hope their support picks up ...

"Great Ticketing Software"

What do you like best about Track-It!? I really liked how it was easy to use, and submit tickets for users, and we needed to create one how it was a simple process. I would definitely try to use it again if my company offered. What do you dislike about Track-It!? I really did not have anything that I disliked. What problems is Track-It! solving and how is that benefiting you? We used Track-IT as our ticketing system for any issues or requests are users had or needed help with.