Track-It Reviews in February 2025: User Ratings, Pros & Cons

"A Solid Business help desk Tool"

What do you like best about Track-It!? Track-It is a valuable and resourceful tool for tickets and other assets management. The software design is also very user friendly making it simple and easy to use. Users can start working with this software without any learning complications. Also the last important aspect is cost, its very reasonable and affordable especially if your organization has a lot of users. What do you dislike about Track-It!? Two things I'd like to point out where Track-it ...

"Best IT help desk software - Track-It"

What do you like best about Track-It!? Simple interface and the system to keep track fo entire ticket status is awesome What do you dislike about Track-It!? The problem in nudging the tickes I feel little difficult. What problems is Track-It! solving and how is that benefiting you? Systematic view of keep tracking all the records and queries of the employees

"Had a great experience with Track-it"

What do you like best about Track-It!? The best feature I'd say would be Customet Service and reasonable price. It was also easy to implement in my system. What do you dislike about Track-It!? At times, it becomes unstable/buggy but not always What problems is Track-It! solving and how is that benefiting you? It's easier to work on the tickets using this tool as most of it is automated

"One of the best tool ITSM"

What do you like best about Track-It!? Track-It is very user friendly to use it ans graphical interface is very clear which is easily understandable for every one What do you dislike about Track-It!? Not yet I haven't seen. But if little bit more fast it would be a great tool. What problems is Track-It! solving and how is that benefiting you? All good but little but more fast would be grateful to all.

"game changer"

What do you like best about Track-It!? its very easy to understand and implement in day to day work activities. Very good response from the customer support team and i use it almost every 2 days. What do you dislike about Track-It!? Nothing so far as it is a well rounded application What problems is Track-It! solving and how is that benefiting you? tracking the spends in business has never been easier

"A reliable IT help desk"

What do you like best about Track-It!? It's a comprehensive solution for IT team to manage tickets, assets and endpoint What do you dislike about Track-It!? It lack some integration such as cloud based access What problems is Track-It! solving and how is that benefiting you? It help me and my team with asset management process

"Easy to use, does what it needs to"

What do you like best about Track-It!? Track-IT! simple to use, it does what it needs to do - for how complex ticketing and asset managment can be Track-It really makes it simple, the UI is pretty simple What do you dislike about Track-It!? one thing that oculd be improved is the "Automation" behind it, atleast within the version we used the automation wasnt as extensive as it was with ServiceNow, or ManageEngine What problems is Track-It! solving and how is that benefiting you? It's ...

"Helpdesk"

What do you like best about Track-It!? Good tracking software for helpdesk tickets What do you dislike about Track-It!? A little cumbersome to use, hard to find answers to closed tickets What problems is Track-It! solving and how is that benefiting you? Helpdesk ticket tracking

"Used it for years and loved it"

What do you like best about Track-It!? Ease of creating work orders and closing What do you dislike about Track-It!? reports and inventory when we used it was not great What problems is Track-It! solving and how is that benefiting you? havent had any sadly we no longer use it

"The easiest way to manage your help desk and assets"

What do you like best about Track-It!? It's easy to keep track of your computers with the workstation discovery and audit tool for inventory management; Inventory management is extremely thorough as well as simple and easy to use. It is integrated with Active Directory. The mobile technician client is a great fit for our iPads, and installation is straightforward. The local help documents can give you step-by-step instructions on how to set up nearly all the features. What do you dislike ...