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Compare Track-It vs HelpDesk vs Zoho Desk vs Zendesk Support

Track-It - Service Desk Software
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HelpDesk - Help Desk Software
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Overview

Description

Enhance your help desk and IT asset management operations with Track-It - the ultimate solution for small to medium-sized businesses. Trusted by over 50,000 customer sites worldwide, ... Read More

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a ... Read More

Entry Level Pricing
  • Not Available
  • Starts from $29 , Billed Yearly
Free Trial Availability
  • No free trial
  • Free Trial available
Spotsaas Score

Not Available

9.4/10

User Ratings

4.3

(50)
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Software Demo

Demo

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Features

Total Features

0 Features

15 Features

Unique Features

No features

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    Pricing

    Pricing Option
        Starting From
        • Not Available
        • $29 , Billed Yearly
        Pricing Pans
        • Not Available
        • Team

          • Multiple mailboxes

          • Reply address assigned to Team

          • Multiple email templates

          Show more +

        • Enterprise

          • Includes features of Team plan, plus

          • Security Audit log Security assistance

          • Audit log

          Show more +

        Pricing Page

        Pricing information not available

        helpdesk pricing

        Other Details

        Organization Types supported
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Installed - Windows
        • Mobile - Windows
        • Mobile - BlackBerry
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Installed - Windows
        • Mobile - Windows
        • Mobile - BlackBerry
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Not Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        30

        Very Good

        47

        Good

        13

        Poor

        6

        Terible

        5

        Excellent

        23

        Very Good

        2

        Good

        0

        Poor

        0

        Terible

        0

        Expert's Review generated by AI

        Track-It! has garnered positive feedback from users for its intuitive interface, efficient ticket and asset management capabilities, along with its affordable pricing. Users appreciate its ease ...Read more

        No Expert ai Review available for the product

        Pros and Cons
        • User-friendly interface and intuitive design, making it simple and easy to use without extensive training.

        • Affordable pricing, making it a cost-effective solution for organizations with multiple users.

        • Helpful customer service and good response from support team.

        • Comprehensive solution for IT teams to manage tickets, assets, and endpoints.

        • Customizable features with the ability to automate tasks, improving efficiency.

        • Limited customization options, especially for complex configurations and project management integration.

        • Performance issues, such as slowness when navigating between screens or sections.

        • Lack of seamless integration with cloud-based services.

        No pros or cons available for the product

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        Customers

        Customers

        No Customers information available.

        Bungalow.Net

        Bungalow.Net

        Rategenius

        Rategenius

        STS Gaming Group

        STS Gaming Group

        Media and Screenshots

        Screenshots

        No screenshots available.

        Ticket Detail

        3 Screenshots

        Videos
        video-0

        1 Videos

        video-0

        3 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        HelpDesk offers Free Trial, but Track-It does not.

        Track-It is designed for Large Enterprises, Medium Business and Small Business.

        HelpDesk is designed for Large Enterprises, Medium Business and Small Business.

        The starting price of HelpDesk begins at $29/User/Month when Billed Yearly, while pricing details for Track-It are unavailable.

        Some top alternatives to Track-It includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Mint Service Desk, HelpDesk, SysAid, Sitehelpdesk, HESK, iSupport Software, Richdesk and Scopedesk.

        Some top alternatives to HelpDesk includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice, Freshdesk, SupportBee, Teamwork Desk, SysAid, Jitbit Helpdesk, Snappy, Helpspot, ReadyDesk, HelpdeskEddy, Help Desk Premier, Support.cc by 500apps and BoldDesk.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].