Compare Track-It vs SolarWinds Service Desk vs Freshservice vs ManageEngine ServiceDesk Plus

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Track-It (101) Get Quote Get Quote	SolarWinds Service Desk (166) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Enhance your help desk and IT asset management operations with Track-It - the ultimate solution for small to medium-sized businesses. Trusted by over 50,000 customer sites worldwide, ... Read More	SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of ... Read More
Entry Level Pricing	Not Available	Starts from $19
Free Trial Availability	No free trial	Get Free Trial
User Ratings	4 (91)	4.4 (1874)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	0 Features	0 Features
Unique Features	No features	No features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	Not Available	$19
Pricing Pans	Not Available	Not Available
Pricing Page	Pricing information not available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4 (based on 91 reviews)	4.4 (based on 1874 reviews)
Rating Distribution	Excellent 30 Very Good 47 Good 13 Poor 6 Terible 5	Excellent 97 Very Good 61 Good 6 Poor 1 Terible 1
Expert's Review generated by AI	Track-It! has garnered positive feedback from users for its intuitive interface, efficient ticket and asset management capabilities, along with its affordable pricing. Users appreciate its ease ...Read more	No Expert ai Review available for the product
Pros and Cons	User-friendly interface and intuitive design, making it simple and easy to use without extensive training. Affordable pricing, making it a cost-effective solution for organizations with multiple users. Helpful customer service and good response from support team. Comprehensive solution for IT teams to manage tickets, assets, and endpoints. Customizable features with the ability to automate tasks, improving efficiency. Limited customization options, especially for complex configurations and project management integration. Performance issues, such as slowness when navigating between screens or sections. Lack of seamless integration with cloud-based services.
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	Jira 4.4 (17380 reviews) TeamViewer 3.9 (12204 reviews) Dameware Mini Remote Control 4.6 (25 reviews)

Customers

Customers	No Customers information available.	No Customers information available.

Media and Screenshots

Screenshots	No screenshots available.	6 Screenshots
Videos	1 Videos	1 Videos

Alternatives

Alternatives	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 Ivanti Service Manager 3.8

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

SolarWinds Service Desk offers Free Trial, but Track-It does not.

Track-It is designed for Large Enterprises, Medium Business and Small Business.

SolarWinds Service Desk is designed for Large Enterprises, Medium Business and Small Business.

The starting price of SolarWinds Service Desk begins at $19/User/Month, while pricing details for Track-It are unavailable.

Some top alternatives to Track-It includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Mint Service Desk, HelpDesk, SysAid, Sitehelpdesk, HESK, iSupport Software, Richdesk and Scopedesk.

Some top alternatives to SolarWinds Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, HelpDesk, SysAid, Sitehelpdesk, HESK and TechExcel ServiceWise.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Track-It vs SolarWinds Service Desk vs Freshservice vs ManageEngine ServiceDesk Plus

Track-It

SolarWinds Service Desk

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure