Electric Reviews in February 2025: User Ratings, Pros & Cons

"An ideal IT partner for our fully remote team"

What do you like best about Electric? We really appreciate having our primary connection with Electric in Microsoft Teams. For a fully remote organization, this makes it feel like Electric is just part of our team. What do you dislike about Electric? We haven't had any major tech issues during the two years we've been with Electric, but at some point, there might be a time when hands-on assistance may be the best solution. But this reality has more to do with our choice to be a remote ...

"An ideal IT partner for our fully remote team"

What do you like best about Electric? We really appreciate having our primary connection with Electric in Microsoft Teams. For a fully remote organization, this makes it feel like Electric is just part of our team. What do you dislike about Electric? We haven't had any major tech issues during the two years we've been with Electric, but at some point, there might be a time when hands-on assistance may be the best solution. But this reality has more to do with our choice to be a remote ...

"Electric enabled our startup to scale IT"

What do you like best about Electric? Electric enables us to have a full scale IT solution, despite only being a small start up team. They enable us to tech onboard our employees and have standard IT and security practices that exceed our business maturity. They also lighten the IT helpdesk load on our internal team. What do you dislike about Electric? They have continued to develop their Turbine system to allow for greater self-administration of IT tasks. I occasionally need to reach out ...

"Single Worst Vendor Experience in 20+ Years"

What do you like best about Electric? Electric's model was not a good fit for our organization. There was very little we liked about the service, and felt mostly like we were paying to be frustrated and end up solving most of the issues ourselves. What do you dislike about Electric? Everything. They didn't do what they were contracted to do, the IT support was so poor my staff was doing their own IT support. Terrible experience. What problems is Electric solving and how is that benefiting ...

"Single Worst Vendor Experience in 20+ Years"

What do you like best about Electric? Electric's model was not a good fit for our organization. There was very little we liked about the service, and felt mostly like we were paying to be frustrated and end up solving most of the issues ourselves. What do you dislike about Electric? Everything. They didn't do what they were contracted to do, the IT support was so poor my staff was doing their own IT support. Terrible experience. What problems is Electric solving and how is that benefiting ...

"Excellent Support Staff"

What do you like best about Electric? Electric is easy to get a hold of and is accessible through Slack integration. Turnaround times on requests are handled promptly and they do a fantastic job ensuring all needs are met. What do you dislike about Electric? There is nothing negative that I have to share at this time. They have an easy integration with Slack and are available at all times when an issues come up and I need assistance, What problems is Electric solving and how is that ...

"Good support but features were not what we were looking for"

What do you like best about Electric? Wide scope of support. They provided comprehensive support and were responsive to users. Their proprietary app and slack integration were nice features. What do you dislike about Electric? Not much to dislike. They provided good support but their services weren't what we were looking for with the price. What problems is Electric solving and how is that benefiting you? Electric is solving remote IT support and MDM provider. They provided comprehensive ...

"Great Concept, Failed Execution and Client Success"

What do you like best about Electric? With a shift in remote work, the walk-up IT experience is no longer a default model. Shifts in employee behavior with using tools like Slack have also changed the expectation of how staff wants to engage with IT. On paper, Electric.ai has a great concept that, if executed well, could be a real value prop for companies in how they provide IT & team member digital experiences What do you dislike about Electric? Where do I start? Be cautious before you ...

"Great Concept, Failed Execution and Client Success"

What do you like best about Electric? With a shift in remote work, the walk-up IT experience is no longer a default model. Shifts in employee behavior with using tools like Slack have also changed the expectation of how staff wants to engage with IT. On paper, Electric.ai has a great concept that, if executed well, could be a real value prop for companies in how they provide IT & team member digital experiences What do you dislike about Electric? Where do I start? Be cautious before you ...

"Electric has taken on several of our security and IT tasks"

What do you like best about Electric? Quick response times and help for day to day issues across with experts that our team members can reach out to directly What do you dislike about Electric? The process seems to need some refining and doesn't seem as efficient as we'd like e.g. billing preferences, and having to provide information thatshould already be available to their agents in our device mangement portal What problems is Electric solving and how is that benefiting you? Automating ...