Electric

"Electric enabled our startup to scale IT"

What do you like best about Electric? Electric enables us to have a full scale IT solution, despite only being a small start up team. They enable us to tech onboard our employees and have standard IT and security practices that exceed our business maturity. They also lighten the IT helpdesk load on our internal team. What do you dislike about Electric? They have continued to develop their Turbine system to allow for greater self-administration of IT tasks. I occasionally need to reach out ...

"Excellent Support Staff"

What do you like best about Electric? Electric is easy to get a hold of and is accessible through Slack integration. Turnaround times on requests are handled promptly and they do a fantastic job ensuring all needs are met. What do you dislike about Electric? There is nothing negative that I have to share at this time. They have an easy integration with Slack and are available at all times when an issues come up and I need assistance, What problems is Electric solving and how is that ...

"Fantastic alternative to traditional IT services"

What do you like best about Electric? What I enjoy best is Electric's ability to take something seen as bespoke and turn it into a consistent service offering. What do you dislike about Electric? Nothing in particular. Perhaps a phone or email option for those who just do not function well with Slack. What problems is Electric solving and how is that benefiting you? Electric handles all our IT needs so that we can focus our internal resources on our customers problems.

"Excellent service, incredible value"

What do you like best about Electric? Electric AI has been an incredible partner in bringing our entire IT environment up to the standards needed as our company has scaled. They have taken so much work from the Operations team in the "Help Desk" area and been vital in sourcing solutions to manage our work more securely and efficiently than we could have on our own. The value they bring for the price is massive, especially when you consider what the cost of bringing IT management in house ...

"Electric IT managed services"

What do you like best about Electric? Love communicating with Electric via Slack. Makes it easy to track conversations and the status of requests. Love how easy it is for them to take over our computers to solve issues in real-time. Electric has been able to solve 100% of our requests in a timely manner. Their team is very helpful and the account managers are proactive at seeking feedback and looking for ways to provide assistance. What do you dislike about Electric? Not being able to call ...

"Helpdesk simplified"

What do you like best about Electric? Electric provided a seamless experience for our employees. It's easy to chat via Slack, and employees are getting faster service. What do you dislike about Electric? Nothing - our experience has been great and easy to use What problems is Electric solving and how is that benefiting you? We were able to save 3 full-time roles by using Electric. We have more tech coverage and an easy-to-use employee system.

"Electric is fantastic!"

What do you like best about Electric? - Hands-off IT support - Streamlined onboarding/offboarding - Easy setup process - Reasonably priced What do you dislike about Electric? Not dislikes, just nitpicks/wants: - Tracking numbers added to equipment details on the onboarding page. - A "hardware recommendations" feature. It'd be nice if Electric suggested hardware options to choose from that were deemed reliable/cost-effective, since I think you'll likely have good insight into this. - More ...

"Great Platform!"

What do you like best about Electric? The customer service team is quick to reply on Slack. Their platform is very user-friendly and makes onboarding new employees easy. What do you dislike about Electric? We hire new employees very quickly, with an immediate start date. It sometimes takes a few days for the laptop confirmation to go through, which can be frustrating when we're trying to move quickly with onboarding. What problems is Electric solving and how is that benefiting ...

"Electric saves us time and money!"

What do you like best about Electric? After transitioning to remote work in 2020, Electric saved us! Whenever any of employees has an IT concern, Electric is easy to reach through the Electric app or Slack, and they always respond within ten minutes. Electric can remote into our employees' computer and usually fix the problem right away. They're also flexible with device types, and they've been a great partner. They're more cost effective than our former IT service provider, and we're way ...

"Could not be happier..."

What do you like best about Electric? Electric takes the work of five full-time employees and distributes it across their staff to provide a level of support that is unparalleled. What do you dislike about Electric? I have no gripes with Electric that are top-notch. If I had to say one thing, they only support 99% of the software we use. However, when you are talking 100s of SaaS products, some custom-built, that is more than acceptable. Recommendations to others considering Electric: Jump ...