TechExcel ServiceWise Reviews in January 2025: User Ratings, Pros & Cons

"ServiceWise"

What do you like best about ServiceWise? ServiceWise helps sort my work tickets in the easiest way What do you dislike about ServiceWise? Nothing to dislike as of now. The product works great What problems is ServiceWise solving and how is that benefiting you? I can sort and assign my work to my teammates. This has been really challenging to manage through email

"Easy to use"

What do you like best about ServiceWise? I like that it is a program that is simple for the user to use. It makes sending in for support an easy thing to do. What do you dislike about ServiceWise? Sometimes there is a lag in the system. It takes a little longer to get the request. What problems is ServiceWise solving and how is that benefiting you? I am always looking for a way to make my products Easier for the consumer to use or to get help.

"Clunky User Experience "

What do you like best about ServiceWise? Does it’s job! Can keep track of Support tickets and send the off to other departments and Queues. What do you dislike about ServiceWise? User experience has a lack to be desired. Not mobile friendly. Recommendations to others considering ServiceWise: If you’re looking for ease of use and mobility - ServiceWise isn’t the solution for you. What problems is ServiceWise solving and how is that benefiting you? Keeps track of tickets in tandem with ITIL ...

"ServiceWise, a dated product"

What do you like best about ServiceWise? The amount of information that you can use in ServiceWise is incredibly in-depth. What do you dislike about ServiceWise? The software itself is very old, clunky and not mobile friendly which makes support difficult when away from the help desk. What problems is ServiceWise solving and how is that benefiting you? It allows for in-depth tracking of cases throughout our campus.