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Electric - Service Desk Software

Electric

Powering your hybrid work setup, seamlessly and securely.

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Electric offers custom pricing plan

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What is Electric?

Introducing Electric - the perfect solution for powering your hybrid work setup. Our chat-based support service ensures quick responses and resolutions, putting the "help" back in helpdesk. With our expert IT team, you can count on getting answers within 10 minutes, every time. And with our top-notch security management and best-practice recommendations, your data is always protected from breaches. Experience the convenience and peace of mind that Electric brings to your work dynamic, making hybrid work seamless and hassle-free. Say goodbye to slow response times and security concerns, and embrace the efficiency and security that Electric offers.

Pricing

  • Electric offers custom pricing plan

Customer Type

  • Large Enterprises

  • Medium Business

  • Small Business

Platform Type

  • SaaS/Web/Cloud

Electric software demo

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Electric was reviewed internally using user feedback, in-house testing, and market research to assess its performance, reliability, and user experience. Learn how we review products and our evaluation process.

Electric is best suited for

  • Employee count: 50-500 employees.

  • Industries: Martech, Revtech, Fintech, Sales Automation, SaaS, Consulting.

  • Job Titles: Sales Managers, Account Executives, Business Development Representatives, CRM Administrators.

Benefits of using Electric

  • Streamlined Operations: By integrating Electric into your workflow, we significantly reduce the time spent on IT management, allowing your team to focus on strategic initiatives rather than mundane tasks.

  • Enhanced Security: With Electric’s advanced security protocols, we ensure that your sensitive data remains protected against cyber threats, giving you peace of mind as you navigate the digital landscape.

  • Scalable Solutions: Whether you're a small startup or a large enterprise, Electric adapts seamlessly to your needs, enabling us to scale our services as your organization grows and evolves.

  • Real-Time Support: Our dedicated support team is available 24/7, providing immediate assistance when you need it most. You can rely on us to resolve issues quickly, minimizing downtime and maintaining productivity.

  • Data-Driven Insights: With Electric's analytics tools, we empower you with actionable insights that drive informed decision-making and optimize resource allocation across your organization.

  • Cost Efficiency: By consolidating your IT services under Electric, we help you reduce overhead costs while still delivering high-quality support and technology solutions that align with your business objectives.

Electric Pricing

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Free Trial

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Electric Pricing

  • Electric offers custom pricing plan

Pricing Model

  • Paid Plans (Quotation Based )

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Why users might consider alternative to Electric?

  • Users may seek alternatives to Electric due to the desire for more customizable options that better fit their specific needs, allowing for tailored features and functionalities beyond what Electric offers.

  • Cost considerations can drive users to explore alternatives, especially if they find competitive pricing or better value propositions that align more closely with their budget constraints.

  • Some users might experience compatibility issues with existing tools or systems, prompting them to look for solutions that integrate more seamlessly into their current workflows and technology stack.

  • The need for enhanced customer support or service responsiveness can lead users to consider alternatives that offer superior service levels, ensuring they receive timely assistance when required.

  • Users may also seek alternatives due to evolving business requirements or industry trends, which could necessitate features or capabilities not currently available in Electric’s offerings.

Electric Reviews & Ratings

4

Very Good

Based on 73 ratings & 70 reviews

Rating Distribution

Excellent

(33)

Very Good

(12)

Good

(11)

Poor

(6)

Terible

(8)

Expert's Review

Electric has been praised by users as an ideal IT partner, especially for fully remote teams, with its seamless integration into platforms like Microsoft Teams and Slack. The convenience of quick response times and the ability to resolve issues remotely have been standout features appreciated by many. It's evident that Electric has succeeded in streamlining ...Read more

Electric pros and cons

  • Provides seamless integration with collaboration platforms like Slack, enhancing communication and accessibility.

  • Fast response times and efficient assistance in resolving IT issues, leading to high user satisfaction.

  • Streamlines onboarding and offboarding processes, automating tasks and saving time for IT personnel.

  • Offers comprehensive IT support, including device management and security solutions, suitable for small startups to larger organizations.

  • Inconsistent service levels, occasional delays in resolution, and administrative errors that require follow-ups, affecting the overall user experience.

  • Limitations in application support, leading to challenges for companies with specific software requirements.

User Review

MM

Mark M

12/08/23

4.5 out of 5

"An ideal IT partner for our fully remote team"

What do you like best about Electric? We really appreciate having our primary connection with Electric in Microsoft Teams. For a fully remote ...

Read more

MM

Mark M

12/08/23

4.5 out of 5

"An ideal IT partner for our fully remote team"

What do you like best about Electric? We really appreciate having our primary connection with Electric in Microsoft Teams. For a fully remote ...

Read more

NP

Nick P

06/07/23

5 out of 5

"Electric enabled our startup to scale IT"

What do you like best about Electric? Electric enables us to have a full scale IT solution, despite only being a small start up team. They enable us ...

Read more

SM

Stuart M

05/11/23

0 out of 5

"Single Worst Vendor Experience in 20+ Years"

What do you like best about Electric? Electric's model was not a good fit for our organization. There was very little we liked about the service, and ...

Read more

Electric Support

Contact

+1 646-350-0620

Customer Service

Online

Location

New York, New York

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Some top alternatives to Electric includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk and iSupport Software.

No, Electric doesn't provide API.

No, Electric doesn't provide mobile app.

Electric is located in New York, New York

Electric offers Quotation Based pricing model

We don't have information regarding integrations of the Electric as of now.

The starting price is not disclosed by Electric. You can visit Electric pricing page to get the latest pricing.

This software is researched and edited by

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

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Researched by Rajat Gupta