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Compare Electric vs Sitehelpdesk vs Zoho Desk vs Zendesk Support

Electric - Service Desk Software
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Overview

Description

Introducing Electric - the perfect solution for powering your hybrid work setup. Our chat-based support service ensures quick responses and resolutions, putting the "help" back in helpdesk. ... Read More

Sitehelpdesk support software is a help desk solution that allows help desk teams to manage customer support tickets, reduce the length of support calls, and increase team productivity. ... Read More

Entry Level Pricing
  • Not Available
  • Not Available
Free Trial Availability
  • No free trial
  • No free trial
Spotsaas Score

Not Available

7.6/10

User Ratings
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Software Demo

Demo

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Features

Total Features

0 Features

7 Features

Unique Features

No features

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    Pricing

    Pricing Option
        Starting From
        • Not Available
        • Not Available
        Pricing Pans
        • Not Available
        • Not Available
        Pricing Page

        Pricing information not available

        Pricing information not available

        Other Details

        Organization Types supported
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        • Large Enterprises
        • Medium Business
        • Small Business
        • Freelancers
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Installed - Windows
        • Mobile - Windows
        • Mobile - BlackBerry
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Mac
        • Installed - Windows
        • Mobile - Windows
        • Mobile - BlackBerry
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Not Available
        • Not Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        33

        Very Good

        12

        Good

        11

        Poor

        6

        Terible

        8

        Excellent

        0

        Very Good

        2

        Good

        0

        Poor

        0

        Terible

        0

        Expert's Review generated by AI

        Electric has been praised by users as an ideal IT partner, especially for fully remote teams, with its seamless integration into platforms like Microsoft Teams and Slack. The convenience of quick ...Read more

        No Expert ai Review available for the product

        Pros and Cons
        • Provides seamless integration with collaboration platforms like Slack, enhancing communication and accessibility.

        • Fast response times and efficient assistance in resolving IT issues, leading to high user satisfaction.

        • Streamlines onboarding and offboarding processes, automating tasks and saving time for IT personnel.

        • Offers comprehensive IT support, including device management and security solutions, suitable for small startups to larger organizations.

        • Inconsistent service levels, occasional delays in resolution, and administrative errors that require follow-ups, affecting the overall user experience.

        • Limitations in application support, leading to challenges for companies with specific software requirements.

        • Lack of interactive support options like screen shares or calls via Slack, hindering effective communication, especially for less tech-savvy users.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Negative Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        No Integration information available.

        Customers

        Customers

        No Customers information available.

        No Customers information available.

        Media and Screenshots

        Screenshots

        No screenshots available.

        No screenshots available.

        Videos
        video-0

        2 Videos

        video-0

        2 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Neither Electric nor Sitehelpdesk offers a free trial.

        Electric is designed for Large Enterprises, Medium Business and Small Business.

        Sitehelpdesk is designed for Large Enterprises, Medium Business and Small Business.

        Pricing details for both Electric and Sitehelpdesk are unavailable at this time. Contact the respective providers for more information.

        Some top alternatives to Electric includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, HelpDesk, Rhino Support, ReadyDesk, Sitehelpdesk, Trakdesk, Help Desk Premier and iSupport Software.

        Some top alternatives to Sitehelpdesk includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice, Freshdesk, SeamlessDesk, HelpDesk, SysAid, Jitbit Helpdesk, Desky, CRMdesk, Rhino Support, ReadyDesk, GetHelp, HESK and Help Desk Premier.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].