Compare Electric vs SolarWinds Service Desk vs Freshservice vs ManageEngine ServiceDesk Plus

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Electric (70) Get Quote Get Quote	SolarWinds Service Desk (166) Get Quote Get Quote

Overview
Affiliate Disclosure

Description	Introducing Electric - the perfect solution for powering your hybrid work setup. Our chat-based support service ensures quick responses and resolutions, putting the "help" back in helpdesk. ... Read More	SolarWinds Service Desk helps IT teams track, manage and resolve incidents faster. This service desk software offers revolutionary self-help technology that puts customers in control of ... Read More
Entry Level Pricing	Not Available	Starts from $19
Free Trial Availability	No free trial	Get Free Trial
User Ratings	4 (73)	4.4 (1874)
	Get Quote	Get Quote

Software Demo

Demo	View demo	View demo

Features

Total Features	0 Features	0 Features
Unique Features	No features	No features
	Get Quote	Get Quote

Pricing

Pricing Option
Starting From	Not Available	$19
Pricing Pans	Not Available	Not Available
Pricing Page	Pricing information not available
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Available
	Get Quote	Get Quote

User Reviews

User Ratings	4 (based on 73 reviews)	4.4 (based on 1874 reviews)
Rating Distribution	Excellent 33 Very Good 12 Good 11 Poor 6 Terible 8	Excellent 97 Very Good 61 Good 6 Poor 1 Terible 1
Expert's Review generated by AI	Electric has been praised by users as an ideal IT partner, especially for fully remote teams, with its seamless integration into platforms like Microsoft Teams and Slack. The convenience of quick ...Read more	No Expert ai Review available for the product
Pros and Cons	Provides seamless integration with collaboration platforms like Slack, enhancing communication and accessibility. Fast response times and efficient assistance in resolving IT issues, leading to high user satisfaction. Streamlines onboarding and offboarding processes, automating tasks and saving time for IT personnel. Offers comprehensive IT support, including device management and security solutions, suitable for small startups to larger organizations. Inconsistent service levels, occasional delays in resolution, and administrative errors that require follow-ups, affecting the overall user experience. Limitations in application support, leading to challenges for companies with specific software requirements. Lack of interactive support options like screen shares or calls via Slack, hindering effective communication, especially for less tech-savvy users.
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	No Integration information available.	Jira 4.4 (17380 reviews) TeamViewer 3.9 (12204 reviews) Dameware Mini Remote Control 4.6 (25 reviews)

Customers

Customers	No Customers information available.	No Customers information available.

Media and Screenshots

Screenshots	No screenshots available.	6 Screenshots
Videos	2 Videos	1 Videos

Alternatives

Alternatives	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 Ivanti Service Manager 3.8

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

SolarWinds Service Desk offers Free Trial, but Electric does not.

Electric is designed for Large Enterprises, Medium Business and Small Business.

SolarWinds Service Desk is designed for Large Enterprises, Medium Business and Small Business.

The starting price of SolarWinds Service Desk begins at $19/User/Month, while pricing details for Electric are unavailable.

Some top alternatives to Electric includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, HelpDesk, Rhino Support, ReadyDesk, Sitehelpdesk, Trakdesk, Help Desk Premier and iSupport Software.

Some top alternatives to SolarWinds Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, HelpDesk, SysAid, Sitehelpdesk, HESK and TechExcel ServiceWise.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].

Compare Electric vs SolarWinds Service Desk vs Freshservice vs ManageEngine ServiceDesk Plus

Electric

SolarWinds Service Desk

OverviewAffiliate Disclosure

Software Demo

Features

Pricing

Other Details

User Reviews

Integrations

Customers

Media and Screenshots

Alternatives

Frequently Asked Questions (FAQs)

Overview
Affiliate Disclosure