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Compare GLPI vs Symantec ServiceDesk vs Freshservice vs ManageEngine ServiceDesk Plus

GLPI - Service Desk Software
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Overview

Description

GLPI is an award-winning Service Management platform that allows its users to centrally manage help desk, CMDB, and asset management while also providing access to project management, ... Read More

ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages ... Read More

Entry Level Pricing
  • Not Available
  • Not Available
Free Trial Availability
  • No free trial
User Ratings

4.7

(57)
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Software Demo

Demo

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Symantec ServiceDesk has not given any software demo yet

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Features

Total Features

0 Features

0 Features

Unique Features

No features

No features

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Pricing

Pricing Option
      Starting From
      • Not Available
      • Not Available
      Pricing Pans
      • Not Available
      • Not Available
      Pricing Pageglpi pricing

      Pricing information not available

      Other Details

      Organization Types supported
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      Platforms Supported
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Not Available
      • Available
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      User Reviews

      User Ratings
      Rating Distribution

      Excellent

      30

      Very Good

      10

      Good

      0

      Poor

      0

      Terible

      0

      Excellent

      7

      Very Good

      5

      Good

      1

      Poor

      0

      Terible

      2

      Expert's Review generated by AI

      GLPI stands out as a highly customizable open-source IT asset and support ticket system that has garnered praise for its adaptability to varying needs. Users appreciate its comprehensive ticket ...Read more

      No Expert ai Review available for the product

      Pros and Cons
      • Highly customizable open-source IT asset management and support ticket system with a strong supporting community.

      • Easy to use and customize, offering a complete ITSM solution.

      • Excellent graphical interface with easy handling and reporting features.

      • Provides project and contract management, automatic inventory, and deployment in multiple environments.

      • Allows for free calls and easy international communication.

      • Newcomers may find the richness of features and customizations overwhelming without proper support.

      • Limited selection in the Marketplace may restrict access to advanced functionalities and connectors.

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      Integrations

      Integration with other apps

      No Integration information available.

      No Integration information available.

      Customers

      Customers
      Airbus

      Airbus

      Habitat

      Habitat

      Doctolib

      Doctolib

      No Customers information available.

      Media and Screenshots

      Screenshots
      Assests

      4 Screenshots

      No screenshots available.

      Videos
      video-0

      4 Videos

      No videos available.

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      GLPI offers Free Trial, but Symantec ServiceDesk does not.

      GLPI is designed for Large Enterprises, Medium Business and Small Business.

      Symantec ServiceDesk is designed for Large Enterprises, Medium Business and Small Business.

      Pricing details for both GLPI and Symantec ServiceDesk are unavailable at this time. Contact the respective providers for more information.

      Some top alternatives to GLPI includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, IBM Control Desk, osTicket, TOPdesk, Spiceworks Help Desk, iSupport Software, Richdesk and Scopedesk.

      Some top alternatives to Symantec ServiceDesk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Halo Service Desk, IBM Control Desk, Micro Focus Service Manager, HelpDesk, ReadyDesk, Milldesk, Sitehelpdesk and BoldDesk.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].