What is Spiceworks Help Desk used for ?

Spiceworks Help Desk is a Help Desk Software. Spiceworks Help Desk offers the following functionalities: Incident Management,Multi-Channel Communication,Customizable Branding,Ticket Management,Surveys & Feedback,Known Issue Management,Knowledge Base,Contract (SLA Management),Automated Routing,Alerts (Escalation),Self Service Portal,Live Chat

What are the top alternatives for Spiceworks Help Desk ?

Here's a list of the best alternatives for Spiceworks Help Desk : Zoho Desk,Zendesk Support,ManageEngine ServiceDesk Plus,Freshservice,Freshdesk,Teamwork Desk,HelpDesk,SysAid,Jitbit Helpdesk,Rhino Support,ReadyDesk,GetHelp,Sitehelpdesk,HESK,Help Desk Premier,DeskXpand

Does Spiceworks Help Desk integrate with other apps ?

Yes, Spiceworks Help Desk can integrate with: TeamViewer,LogMeIn Rescue,Evernote,Customer Thermometer,OneLogin,Cherwell Asset Management,OneLogin

What are the free alternatives for Spiceworks Help Desk ?

Here's a list of free alternatives for Spiceworks Help Desk : Zoho Desk,Zendesk Support,ManageEngine ServiceDesk Plus,Freshservice,Freshdesk,Teamwork Desk,HelpDesk,SysAid,Jitbit Helpdesk

8.7/10

Spot Score

Spiceworks Help Desk

Effortless IT asset management at your fingertips.

4.3

(593)

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Overview

Features

Pricing

Alternatives

Ratings

Media

Integrations

Support

FAQs

What is Spiceworks Help Desk?

Spiceworks Help Desk is an IT asset management and help desk solution that seamlessly integrates with existing technology, providing with end-to-end visibility into the network. The software is dedicated to Searching, Managing, and Monitoring IT assets throughout the entire organization. Need a simple IT asset management system that allows to track and monitor everything from hardware to software licenses? Look no further than Spiceworks Help Desk!

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud
Mobile - Android
Mobile - iOS

Software demo

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Spiceworks Help Desk Features

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Features Score:

Self Service Portal

Live Chat

Alerts (Escalation)

Contract (SLA Management)

Knowledge Base

Ticket Management

Automated Routing

Known Issue Management

Surveys & Feedback

Multi-Channel Communication

Incident Management

Customizable Branding

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Spiceworks Help Desk Pricing

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Free Trial

Not available

Spiceworks Help Desk Pricing

Offers free forever plan

Pricing Model

Freemium

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Pricing Plans

Individual Plan

Unlimited Tickets
Unlimited Devices
Unlimited Agents
Unlimited Users
Unlimited Technicians

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Team Plan

Unlimited Tickets
Unlimited Devices
Unlimited Agents
Unlimited Users
Unlimited Technicians

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Enterprise Plan

Unlimited Tickets
Unlimited Devices
Unlimited Agents
Unlimited Users
Unlimited Technicians

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Custom Plan

Unlimited Tickets
Unlimited Devices
Unlimited Agents
Unlimited Users
Unlimited Technicians

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Disclaimer: Pricing information for Spiceworks Help Desk is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

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Free Spiceworks Help Desk Alternatives

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Zendesk Support

Effortlessly manage customer ...

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ManageEngine ServiceDesk Plus

Solving IT problems, keeping ...

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Freshservice

Streamline your support process ...

Very Good

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Freshdesk

Empower your support team to excel.

9.5

Very Good

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Teamwork Desk

Effortlessly improve customer ...

8.9

Very Good

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HelpDesk

Streamline customer support and ...

9.4

Very Good

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SysAid

Streamline IT support anytime,

9.8

Very Good

Visit website Compare Spiceworks Help Desk vs SysAid

Jitbit Helpdesk

Streamline customer support with ...

9.5

Very Good

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Rhino Support

Streamline your support with Rhino ...

7.1

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Spiceworks Help Desk Reviews & Ratings

4.3

Very Good

Based on 593 ratings & 30 reviews

Rating Distribution

Excellent

(16)

Very Good

(14)

Good

(0)

Poor

(0)

Terible

(0)

User Review

Serkan Y

10/16/23

5 out of 5

"Free Solution for IT Help Desk: Spiceworks Cloud Help Desk"

What do you like best about Spiceworks Cloud Help Desk? I'm managing my support tickets with Spiceworks Cloud Help Desk. It is very good for my ...

Anonymous User

08/24/23

4.5 out of 5

"My smooth sailing journey with Spiceworks Helpdesk"

What do you like best about Spiceworks Cloud Help Desk? Its efficient ticket submission and tracking, alerts, collaboration between users,various ...

Anonymous User

05/19/23

5 out of 5

"Always has been a great free product with a great community!"

What do you like best about Spiceworks Cloud Help Desk? I love the community boards this is a good place to talk with other professionals about issues ...

Anonymous User

03/31/23

5 out of 5

"SpiceWorks Help Desk"

What do you like best about Spiceworks Cloud Help Desk? Easy to set up and use. It also ties into Spiceworks Inventory What do you dislike about ...

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