Popular alternatives include Zendesk Support, Zoho Desk, Tidio Helpdesk, Rhino Support and DeskXpand.
Yes, platforms like Zendesk Support, Zoho Desk, Tidio Helpdesk and undefined offer free tiers suitable for small or mid-sized companies.
Key factors include Incident Management, Multi-Channel Communication, Customizable Branding, Ticket Management, Surveys & Feedback and pricing.
Tools like SysAid, LiveAgent, Help Scout, Zoho Desk and Freshdesk are best for small businesses for Help Desk Software.