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8.7

Spot Score

Spiceworks Help Desk - Help Desk Software

Spiceworks Help Desk Alternatives and Competitors

Effortless IT asset management at your fingertips.

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Main Features

  • Alerts (Escalation)
  • Automated Routing
  • Contract (SLA Management)
  • Customizable Branding
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Alternatives of Spiceworks Help Desk with

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List of the Top Spiceworks Help Desk alternatives as of May 2025

Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.

9.2

Spot Score

Zendesk Support - Help Desk Software

Zendesk Support

RECOMMENDED

Effortlessly manage customer requests with Zendesk Support.

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Product Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface uses natural language processing without learning curve or training to make sure everyone in the organization ...

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Common Features

  • Incident Management

  • Multi-Channel Communication

  • Customizable Branding

+ 9 more

Unique Features

  • Social Media Integration

  • Macros (Templated Responses)

  • Document Storage

+ 14 more

Pricing

Free Trial available, Try Now

Starts from $19/user/month when yearly

9.7

Spot Score

Zoho Desk - Help Desk Software

Zoho Desk

RECOMMENDED

Efficient support for all your business needs.

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Product Description

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...

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Common Features

  • Incident Management

  • Multi-Channel Communication

  • Customizable Branding

+ 9 more

Unique Features

  • Social Media Integration

  • Macros (Templated Responses)

  • Document Storage

+ 12 more

Pricing

Free Trial available, Try Now

Starts from $7/user/month when yearly

Tidio Logo

Tidio Helpdesk

RECOMMENDED

Transform Customer Interactions with AI Automation and Unified Support Tools

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Product Description

Tidio Helpdesk is an AI-powered support solution designed to enhance team efficiency and boost customer satisfaction. This intuitive platform streamlines ticket management, turning chaotic conversations into well-organized support tickets. Its smart ticketing system allows teams to filter, ...

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Common Features

  • Ticket Management

  • Live Chat

Unique Features

  • Ticketing

  • Ticketing System

  • Routing

+ 8 more

Pricing

Free Trial available, Try Now

Starts from $24/month when yearly

7.1

Spot Score

Rhino Support - Help Desk Software

Rhino Support

Streamline your support with Rhino Support.

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Product Description

Rhino Support offers powerful, customizable help desk software to turn the unmanageable challenge of managing what user sells into a simple process that lets business run more efficiently.The help desk software integrates seamlessly with popular point-of-sale systems and virtually any website. ...

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Common Features

  • Ticket Management

  • Alerts (Escalation)

  • Live Chat

Unique Features

No unique features

Pricing

Rhino Support offers custom pricing plan

8.7

Spot Score

DeskXpand - Help Desk Software

DeskXpand

Efficiently assist customers with DeskXpand.

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Product Description

DeskXpand is affordable help desk software which is called upon by customers when they find HomeXpand. DeskXpand helps customers successfully use HomeXpand with its customer service features. All product instances of DeskXpand can speak with each other in order to assist customers with ...

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Common Features

  • Incident Management

  • Multi-Channel Communication

  • Customizable Branding

+ 9 more

Unique Features

  • Social Media Integration

  • Macros (Templated Responses)

Pricing

Free Trial available

Starts from $9.99/User/Month

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Popular alternatives include Zendesk Support, Zoho Desk, Tidio Helpdesk, Rhino Support and DeskXpand.

Yes, platforms like Zendesk Support, Zoho Desk, Tidio Helpdesk and undefined offer free tiers suitable for small or mid-sized companies.

Key factors include Incident Management, Multi-Channel Communication, Customizable Branding, Ticket Management, Surveys & Feedback and pricing.

Tools like SysAid, LiveAgent, Help Scout, Zoho Desk and Freshdesk are best for small businesses for Help Desk Software.

This software is researched and edited by

Rajat Gupta is the founder of Spotsaas, where he reviews and compares software tools that help businesses work smarter. Over the past two years, he has analyzed thousands of products across CRM, HR, AI, and finance — combining real-world research with a strong foundation in commerce and the CFA program. He's especially curious about AI, automation, and the future of work tech. Outside of SpotSaaS, you'll find him on a badminton court or tracking the stock market.

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at hello@spotsaas.com.