Spiceworks Help Desk Reviews in February 2025: User Ratings, Pros & Cons

"Free Solution for IT Help Desk: Spiceworks Cloud Help Desk"

What do you like best about Spiceworks Cloud Help Desk? I'm managing my support tickets with Spiceworks Cloud Help Desk. It is very good for my company. Spiceworks community always helpful about issues. We are using all of our support tickets. Integration and implementation is very easy with Spiceworks Cloud Help Desk. We are using this system daily. What do you dislike about Spiceworks Cloud Help Desk? I don't see any issue about Spiceworks Cloud Help Desk. Community admins always helps. ...

"My smooth sailing journey with Spiceworks Helpdesk"

What do you like best about Spiceworks Cloud Help Desk? Its efficient ticket submission and tracking, alerts, collaboration between users,various ticketing categories. The reporting feature is very useful to gain insight What do you dislike about Spiceworks Cloud Help Desk? mobile app lacks some features which are on desktop, often email notifications are delayed, integrating with other systems is quite challenging. sometimes response delays are there What problems is Spiceworks Cloud Help ...

"Always has been a great free product with a great community!"

What do you like best about Spiceworks Cloud Help Desk? I love the community boards this is a good place to talk with other professionals about issues you have. What do you dislike about Spiceworks Cloud Help Desk? I don't love the ads but I know thats what keeps their product free. What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you? It is a good place to manage tickets and inventory.

"SpiceWorks Help Desk"

What do you like best about Spiceworks Cloud Help Desk? Easy to set up and use. It also ties into Spiceworks Inventory What do you dislike about Spiceworks Cloud Help Desk? I would like to have more reports and the ability to customize them. Recommendations to others considering Spiceworks Cloud Help Desk: If you are looking for a no cost solution for a basic Help Desk this is the software. What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you? Better Help desk ...

"Spiceworks is a great way to handle helpdesk tickets and collaborate with fellow IT folks"

What do you like best about Spiceworks Cloud Help Desk? The UI is very intuitive and is very easy to pick up and start using, even if you dont have alot of experience with helpdesk apps What do you dislike about Spiceworks Cloud Help Desk? The one thing that I didnt like is the mytickets functionality did not make it easy to look at all tickets at once regardless of status Recommendations to others considering Spiceworks Cloud Help Desk: Make sure that you really review requirements so that ...

"Spiceworks is a great way to handle helpdesk tickets and collaborate with fellow IT folks"

What do you like best about Spiceworks Cloud Help Desk? The UI is very intuitive and is very easy to pick up and start using, even if you dont have alot of experience with helpdesk apps What do you dislike about Spiceworks Cloud Help Desk? The one thing that I didnt like is the mytickets functionality did not make it easy to look at all tickets at once regardless of status Recommendations to others considering Spiceworks Cloud Help Desk: Make sure that you really review requirements so that ...

"Cloud Helpdesk with really good features"

What do you like best about Spiceworks Cloud Help Desk? We were searching for a cloud help desk that would let the administrators for multiple entities see in one platform. This allowed us to accomplish this by setting up two helpdesks for our entities, but allowing the helpdesks to be different. What do you dislike about Spiceworks Cloud Help Desk? The cloud helpdesk requires the user to enter their email, then click on a link on their email every time they submit a new ticket. The only ...

"Dependable Spiceworks Cloud Help Desk"

What do you like best about Spiceworks Cloud Help Desk? I like that it integrates all the networked devices in the office. What do you dislike about Spiceworks Cloud Help Desk? I have no dislikes so far about the spiceworks cloud HD. What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you? Recording issues when users send a ticket and no need of additional workforce. It is helping me a lot since I am the only one doing the support for us.

"Dependable Spiceworks Cloud Help Desk"

What do you like best about Spiceworks Cloud Help Desk? I like that it integrates all the networked devices in the office. What do you dislike about Spiceworks Cloud Help Desk? I have no dislikes so far about the spiceworks cloud HD. What problems is Spiceworks Cloud Help Desk solving and how is that benefiting you? Recording issues when users send a ticket and no need of additional workforce. It is helping me a lot since I am the only one doing the support for us.

"Great HelpDesk tools with very simple reporting ability"

What do you like best about Spiceworks Cloud Help Desk? I love that you can easily be switched from an unassigned ticket to your ticket and query and create a report quickly. I also love the Spiceworks community and available free webinars. What do you dislike about Spiceworks Cloud Help Desk? I wish Spiceworks would have a clickable history for theticket. For instance, an escalation monitoring, wherein you can see the number of times the ticket has been re-assigned, and changes of the ...