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Compare Jira Service Desk vs Freshservice vs Freshdesk

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Overview

Description

Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and ... Read More

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More

Entry Level Pricing
  • Starts from $10
  • Starts from $19 , Billed Yearly
Free Trial Availability
  • Free Trial available
Spotsaas Score

Not Available

Not Available

User Ratings
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Software Demo

Demo

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Features

Total Features

0 Features

0 Features

Unique Features

No features

No features

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Pricing

Pricing Option
      Starting From
      • $10
      • $19 , Billed Yearly
      Pricing Pans
      • Not Available
      • Starter

        • Incident Management

        • Knowledge Base

        • Self Service Portal

        Show more +

      • Growth

        • Includes features of Starter plan, plus

        • Service Catalog

        • Asset Management

        Show more +

      • Pro

        • Includes features of Growth plan, plus

        • Problem Management

        • Change Management

        Show more +

      • Browse all pricing plans
      Pricing Pagejira-service-desk pricingfreshservice pricing

      Other Details

      Organization Types supported
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      Platforms Supported
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Available
      • Available
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      User Reviews

      User Ratings
      Rating Distribution

      Excellent

      133

      Very Good

      109

      Good

      21

      Poor

      5

      Terible

      1

      Excellent

      781

      Very Good

      144

      Good

      13

      Poor

      3

      Terible

      5

      Expert's Review generated by AI

      No Expert ai Review available for the product

      No Expert ai Review available for the product

      Pros and Cons
      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Customers

      Customers
      Domino's

      Domino's

      Airbnb

      Airbnb

      Square

      Square

      vroom

      vroom

      Cordant

      Cordant

      Addison Lee

      Addison Lee

      Media and Screenshots

      Screenshots
      Jira Service Desk screenshot

      5 Screenshots

      Ticket counts

      7 Screenshots

      Videos
      video-0

      1 Videos

      video-0

      4 Videos

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Yes, both Jira Service Desk and Freshservice offer a Free Trial.

      Jira Service Desk is designed for Large Enterprises, Medium Business and Small Business.

      Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

      Pricing for Jira Service Desk Starts at $10One-Time Payment whereas for Freshservice Starts at $19/User/Month when Billed Yearly.

      Some top alternatives to Jira Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Mint Service Desk, Symantec ServiceDesk, Freshdesk, HelpDesk, ReadyDesk, Milldesk, HESK, Scopedesk and GLPI.

      Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].