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Compare Freshservice vs Jira Service Desk

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshservice (766) Visit website Visit Website	Jira Service Desk (259) Visit website Visit Website

Overview

Description	The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More	Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and ... Read More
Entry Level Pricing	Starts from $19 , Billed Yearly	Starts from $10
Free Trial Availability	Free Trial available	Get Free Trial
User Ratings	4.4 (1491)	4.1 (1068)
	Visit website	Visit website

Features

Total Features	0 Features	0 Features
Unique Features	No features	No features
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Pricing

Pricing Option
Starting From	$19 , Billed Yearly	$10
Pricing Pans	Starter $29 Get Started Incident Management Knowledge Base Self Service Portal Show more + Growth $59 Get Started Includes features of Starter plan, plus Service Catalog Asset Management Show more + Pro $115 Get Started Includes features of Growth plan, plus Problem Management Change Management Show more + Browse all pricing plans	Not Available
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Freelancers Large Enterprises Medium Business Small Business Individuals	Freelancers Large Enterprises Medium Business Small Business Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Windows Installed - Mac Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Visit Website	Visit Website

User Reviews

User Ratings	4.4 (based on 1491 reviews)	4.1 (based on 1068 reviews)
Rating Distribution	Excellent 47 Very Good 10 Good 0 Poor 1 Terible 2	Excellent 1 Very Good 1 Good 0 Poor 0 Terible 0
Positive Reviews	No reviews available for the product	No reviews available for the product
Negative Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Quickbooks 4.4 (27182 reviews) Freshbooks 4 (4589 reviews) Jira 4.4 (17380 reviews)	Jira 4.4 (17380 reviews) Trello 4.3 (34350 reviews) Confluence 4.1 (7140 reviews)

Customers

Customers	vroom Cordant Addison Lee	Domino's Airbnb Square

Media and Screenshots

Screenshots	7 Screenshots	5 Screenshots
Videos	4 Videos	1 Videos

Alternatives

Alternatives	Jira 4.4 SolarWinds Service Desk 4.4 Jira Service Desk 4.1	Freshservice 4.4 ManageEngine ServiceDesk Plus 4.2 SolarWinds Service Desk 4.4

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].