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Compare Freshservice vs Freshdesk vs Zoho Desk vs Zendesk Support

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Freshservice (766) Visit Website Visit Website	Freshdesk (402) Visit Website Visit Website

Overview

Description	The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More	Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More
Pricing Options	Free Trial available $19, Billed Yearly	Get Free Trial $15, Billed Yearly
Spotsaas Score	Not Available	9.5/10 Spot Score
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Features

Total Features	0 Features	16 Features
Unique Features	No features
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Pricing

Pricing Option
Starting From	$19, Billed Yearly	$15, Billed Yearly
Pricing Pans Monthly Plans Yearly Plans	Starter $29 Incident Management + 10 more Growth $59 Includes features of Starter plan, plus + 11 more Pro $115 Includes features of Growth plan, plus + 13 more Enterprise $145 Freddy Virtual Agent on MS Teams and Slack with 2000 suggestions/mo/account (BETA)	Free Integrated ticketing across email and social + 10 more Growth $18 Includes features of Free plan, plus + 20 more Pro $59 Includes features of Growth plan, plus + 21 more Enterprise $95 Includes features of Pro plan, plus + 17 more
Pricing Page

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
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User Reviews

User Ratings	4.4 ( 1491 ) 5 47 4 10 3 0 2 1 1 2 Read Reviews	4 ( 5374 ) 5 111 4 41 3 5 2 7 1 51 Read Reviews
Positive Reviews
Negative Reviews

Integrations

Integration with other apps	Quickbooks Accounting Software Freshbooks Accounting Software Jira Product Management Software	Harvest Time Tracking Software Microsoft Teams Collaboration Software Zoho CRM CRM Software

Media and Screenshots

Screenshots
Videos

Alternatives

Alternatives	Jira ( 350 ) SolarWinds Service Desk ( 156 ) Jira Service Desk ( 259 )	Zoho Desk ( 1667 ) Zendesk Support ( 657 ) ManageEngine ServiceDesk Plus ( 130 )

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].