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Compare Help Scout vs Jitbit Helpdesk vs Zendesk Support vs Zoho Desk

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Overview

Description

Help Scout is a modern help desk system for growing businesses. It helps support teams grow from a few people to 10s of thousands of users, retain customers, and delight them with ... Read More

Jitbit's revolutionary help desk software allows to easily manage support requests. The easy-to-use software includes everything needed to create, track and resolve customer issues. Using ... Read More

Entry Level Pricing
  • Starts from $20 , Billed Yearly
  • Starts from $24.92 , Billed Yearly
Free Trial Availability
  • Free Trial available
  • Free Trial available
Spotsaas Score

9.7/10

9.5/10

User Ratings
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Software Demo

Demo

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Features

Total Features

15 Features

16 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $20 , Billed Yearly
          • $24.92 , Billed Yearly
          Pricing Plans
          • Standard

            • 2 Mailboxes (Additional Mailboxes are $10 each per month)

            • 1 Docs site (Additional Docs sites are $20 each per month)

            • Add up to 25 users (Add up to 25 users on Standard at $20/month each, billed Yearly)

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          • Plus

            • Includes features of Standard plan, plus

            • 5 Mailboxes (Additional Mailboxes are $10 each per month)

            • 2 Docs sites (Additional Docs sites are $20 each per month)

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          • Pro

            • Includes features of Plus plan, plus

            • 25 Mailboxes (Additional Mailboxes are $10 each per month)

            • 10 Docs sites (Additional Docs sites are $20 each per month)

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          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings
          Rating Distribution

          Excellent

          237

          Very Good

          67

          Good

          11

          Poor

          5

          Terible

          5

          Excellent

          43

          Very Good

          33

          Good

          5

          Poor

          1

          Terible

          0

          Expert's Review generated by AI

          No Expert ai Review available for the product

          No Expert ai Review available for the product

          Pros and Cons

          No pros or cons available for the product

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Integrations

          Customers

          Customers
          YETI

          YETI

          Trello

          Trello

          Mixmax

          Mixmax

          Adobe

          Adobe

          HP

          HP

          GE

          GE

          Media and Screenshots

          Screenshots
          Help Scout

          7 Screenshots

          Dashboard screenshot

          4 Screenshots

          Videos
          video-0

          3 Videos

          video-0

          4 Videos

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          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both Help Scout and Jitbit Helpdesk offer a Free Trial.

          Help Scout is designed for Large Enterprises, Medium Business and Small Business.

          Jitbit Helpdesk is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

          Pricing for Help Scout Starts at $20/User/Month when Billed Yearly whereas for Jitbit Helpdesk Starts at $24.92/Month when Billed Yearly.

          Some top alternatives to Help Scout includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, Desky, eStreamDesk, CRMdesk, ReadyDesk, Trakdesk, LabiDesk and HESK.

          Some top alternatives to Jitbit Helpdesk includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Apptivo, Teamwork Desk, HelpDesk, SysAid, ReadyDesk, AzureDesk, Help Desk Premier, BoldDesk and Scopedesk.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].