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Compare Help Scout vs Freshdesk vs Zoho Desk vs Zendesk Support

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	Help Scout (325) Visit website Visit Website	Freshdesk (722) Visit website Visit Website

Overview

Description	Help Scout is a modern help desk system for growing businesses. It helps support teams grow from a few people to 10s of thousands of users, retain customers, and delight them with ... Read More	Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More
Entry Level Pricing	Starts from $20 , Billed Yearly	Starts from $15 , Billed Yearly
Free Trial Availability	Free Trial available	Get Free Trial
Spotsaas Score	9.7/10	9.5/10
User Ratings	4.4 (741)	4 (5374)
	Visit website	Visit website

Features

Total Features	15 Features	16 Features
Unique Features
	Visit website	Visit website

Pricing

Pricing Option
Starting From	$20 , Billed Yearly	$15 , Billed Yearly
Pricing Pans	Standard $25 Get Started 2 Mailboxes (Additional Mailboxes are $10 each per month) 1 Docs site (Additional Docs sites are $20 each per month) Add up to 25 users (Add up to 25 users on Standard at $20/month each, billed Yearly) Show more + Plus $50 Get Started Includes features of Standard plan, plus 5 Mailboxes (Additional Mailboxes are $10 each per month) 2 Docs sites (Additional Docs sites are $20 each per month) Show more + Pro $65 Get Started Includes features of Plus plan, plus 25 Mailboxes (Additional Mailboxes are $10 each per month) 10 Docs sites (Additional Docs sites are $20 each per month) Show more +	Free Get Started Integrated ticketing across email and social Ticket Dispatch Knowledge Base Show more + Growth $18 Get Started Includes features of Free plan, plus Automations Collision Detection Show more + Pro $59 Get Started Includes features of Growth plan, plus Multiple products Includes up to 5000 Collaborators Show more + Browse all pricing plans
Pricing Page
	View detailed pricing	View detailed pricing

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Available	Available
	Visit Website	Visit Website

User Reviews

User Ratings	4.4 (based on 741 reviews)	4 (based on 5374 reviews)
Rating Distribution	Excellent 237 Very Good 67 Good 11 Poor 5 Terible 5	Excellent 549 Very Good 99 Good 11 Poor 7 Terible 56
Positive Reviews	No reviews available for the product	No reviews available for the product
	Read reviews	Read reviews

Integrations

Integration with other apps	Freshbooks 4 (4589 reviews) Jira 4.4 (17380 reviews) Clockify 4.3 (111 reviews)	Harvest 4.5 (909 reviews) Microsoft Teams 4.3 (32097 reviews) Zoho CRM 4.1 (8849 reviews)

Customers

Customers	YETI Trello Mixmax	Pearson Bridgestone Feefo

Media and Screenshots

Screenshots	7 Screenshots	6 Screenshots
Videos	3 Videos	3 Videos

Alternatives

Alternatives	Zoho Desk 4.4 Zendesk Support 4.3 ManageEngine ServiceDesk Plus 4.2	Zoho Desk 4.4 Zendesk Support 4.3 ManageEngine ServiceDesk Plus 4.2

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].