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Compare Help Scout vs Freshservice

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Overview

Description

Help Scout is a modern help desk system for growing businesses. It helps support teams grow from a few people to 10s of thousands of users, retain customers, and delight them with ... Read More

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More

Entry Level Pricing
  • Starts from $20 , Billed Yearly
  • Starts from $19 , Billed Yearly
Free Trial Availability
  • Free Trial available
  • Free Trial available
Spotsaas Score

9.7/10

Not Available

User Ratings
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Software Demo

Demo

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Features

Total Features

15 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Starting From
        • $20 , Billed Yearly
        • $19 , Billed Yearly
        Pricing Plans
        • Standard

          • 2 Mailboxes (Additional Mailboxes are $10 each per month)

          • 1 Docs site (Additional Docs sites are $20 each per month)

          • Add up to 25 users (Add up to 25 users on Standard at $20/month each, billed Yearly)

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        • Plus

          • Includes features of Standard plan, plus

          • 5 Mailboxes (Additional Mailboxes are $10 each per month)

          • 2 Docs sites (Additional Docs sites are $20 each per month)

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        • Pro

          • Includes features of Plus plan, plus

          • 25 Mailboxes (Additional Mailboxes are $10 each per month)

          • 10 Docs sites (Additional Docs sites are $20 each per month)

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        • Starter

          • Incident Management

          • Knowledge Base

          • Self Service Portal

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        • Growth

          • Includes features of Starter plan, plus

          • Service Catalog

          • Asset Management

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        • Pro

          • Includes features of Growth plan, plus

          • Problem Management

          • Change Management

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        • Browse all pricing plans

        Other Details

        Organization Types supported
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
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        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        237

        Very Good

        67

        Good

        11

        Poor

        5

        Terible

        5

        Excellent

        781

        Very Good

        144

        Good

        13

        Poor

        3

        Terible

        5

        Pros and Cons

        No pros or cons available for the product

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers
        YETI

        YETI

        Trello

        Trello

        Mixmax

        Mixmax

        vroom

        vroom

        Cordant

        Cordant

        Addison Lee

        Addison Lee

        Media and Screenshots

        Screenshots
        Help Scout

        7 Screenshots

        Ticket counts

        7 Screenshots

        Videos
        video-0

        3 Videos

        video-0

        4 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both Help Scout and Freshservice offer a Free Trial.

        Help Scout is designed for Large Enterprises, Medium Business and Small Business.

        Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        Pricing for Help Scout Starts at $20/User/Month when Billed Yearly whereas for Freshservice Starts at $19/User/Month when Billed Yearly.

        Some top alternatives to Help Scout includes Zendesk Support, Zoho Desk, Tidio Helpdesk, Freshservice, Freshdesk, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, Desky, eStreamDesk, CRMdesk, ReadyDesk, Trakdesk, LabiDesk and HESK.

        Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].