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Compare BoldDesk vs SysAid vs Zendesk Support vs Tidio Helpdesk

BoldDesk - Help Desk Software
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SysAid - Help Desk Software
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Overview

Description

BoldDesk is a cloud-based ticketing platform that simplifies your support operations. It lets you group your customer service requests into one place, assign them to the right agents, ... Read More

SysAid is an Internet-based help desk tool that helps organizations with any solution that can be deferred or otherwise unintentionally shut down. SysAid helps the organization maintain ... Read More

Entry Level Pricing
  • Starts from $8 , Billed Yearly
  • Not Available
Free Trial Availability
  • Free Trial available
  • Free Trial available
Spotsaas Score

8.7/10

9.8/10

User Ratings
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Software Demo

Demo

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Features

Total Features

15 Features

16 Features

Unique Features
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      Pricing

      Pricing Option
          Starting From
          • $8 , Billed Yearly
          • Not Available
          Pricing Plans
          • Standard (Agent Based)

            • Email ticketing

            • Knowledge base

            • Ticket auto assignment

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          • Growth (Agent Based)

            • Includes features of Starter plan, plus

            • Ticket event and time trigger rules

            • CSAT surveys

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          • Enterprise (Agent Based)

            • Includes features of Growth plan, plus

            • Multi-brand help desk

            • Multi-brand knowledge base

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          • Browse all pricing plans
          • Not Available

          Other Details

          Organization Types supported
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          • Large Enterprises
          • Medium Business
          • Small Business
          • Freelancers
          • Individuals
          Platforms Supported
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          • Browser Based (Cloud)
          • Mobile - Android
          • Mobile - iOS
          • Installed - Mac
          • Installed - Windows
          • Mobile - Windows
          • Mobile - BlackBerry
          • Browser Based (Cloud)
          Modes of support
          • 24/7 (Live rep)
          • Business Hours
          • Online
          • 24/7 (Live rep)
          • Business Hours
          • Online
          API Support
          • Available
          • Available
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          User Reviews

          User Ratings

          No reviews available for the product

          Rating Distribution

          No reviews available for the product

          Excellent

          577

          Very Good

          85

          Good

          23

          Poor

          4

          Terible

          6

          Pros and Cons

          No pros or cons available for the product

          Positive Reviews

          No reviews available for the product

          No reviews available for the product

          Customers

          Customers
          IBM

          IBM

          Intel

          Intel

          Siemens

          Siemens

          Adobe

          Adobe

          Titan

          Titan

          Coca-Cola

          Coca-Cola

          Media and Screenshots

          Screenshots

          No screenshots available.

          Dashboard screenshot

          9 Screenshots

          Videos
          video-0

          1 Videos

          video-0

          3 Videos

          Frequently Asked Questions (FAQs)

          Stuck on something? We're here to help with all the questions and answers in one place.

          Yes, both BoldDesk and SysAid offer a Free Trial.

          BoldDesk is designed for Large Enterprises, Medium Business and Small Business.

          SysAid is designed for Large Enterprises, Medium Business and Small Business.

          The starting price of BoldDesk begins at $8/User/Month when Billed Yearly, while pricing details for SysAid are unavailable.

          Some top alternatives to BoldDesk includes Zendesk Support, Tidio Helpdesk, Freshservice, Freshdesk, Zoho Desk, Deskero, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, Desky, eStreamDesk, EngageBay Helpdesk System, ReadyDesk, LabiDesk and AzureDesk.

          Some top alternatives to SysAid includes Zendesk Support, Tidio Helpdesk, Freshservice, ManageEngine ServiceDesk Plus, Jira Service Desk, Freshdesk, Zoho Desk, LiveAgent, HelpDesk, Jitbit Helpdesk, TOPdesk, ReadyDesk, Milldesk, Sitehelpdesk, Spiceworks Help Desk and HESK.

          Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].