spotsaas-logo
Get Listed

Compare BoldDesk vs Freshservice

BoldDesk - Help Desk Software
Get Quote
Get Quote
Get Quote

Overview

Description

BoldDesk is a cloud-based ticketing platform that simplifies your support operations. It lets you group your customer service requests into one place, assign them to the right agents, ... Read More

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where ... Read More

Entry Level Pricing
  • Starts from $8 , Billed Yearly
  • Starts from $19 , Billed Yearly
Free Trial Availability
  • Free Trial available
  • Free Trial available
Spotsaas Score

8.7/10

Not Available

User Ratings
Get Quote
Get Quote

Software Demo

Demo

View demo

View demo

Features

Total Features

15 Features

0 Features

Unique Features

    No features

    Get Quote
    Get Quote

    Pricing

    Pricing Option
        Starting From
        • $8 , Billed Yearly
        • $19 , Billed Yearly
        Pricing Plans
        • Standard (Agent Based)

          • Email ticketing

          • Knowledge base

          • Ticket auto assignment

          Show more +

        • Growth (Agent Based)

          • Includes features of Starter plan, plus

          • Ticket event and time trigger rules

          • CSAT surveys

          Show more +

        • Enterprise (Agent Based)

          • Includes features of Growth plan, plus

          • Multi-brand help desk

          • Multi-brand knowledge base

          Show more +

        • Browse all pricing plans
        • Starter

          • Incident Management

          • Knowledge Base

          • Self Service Portal

          Show more +

        • Growth

          • Includes features of Starter plan, plus

          • Service Catalog

          • Asset Management

          Show more +

        • Pro

          • Includes features of Growth plan, plus

          • Problem Management

          • Change Management

          Show more +

        • Browse all pricing plans

        Other Details

        Organization Types supported
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
        Get Quote
        Get Quote

        User Reviews

        User Ratings

        No reviews available for the product

        Rating Distribution

        No reviews available for the product

        Excellent

        781

        Very Good

        144

        Good

        13

        Poor

        3

        Terible

        5

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Customers

        Customers
        IBM

        IBM

        Intel

        Intel

        Siemens

        Siemens

        vroom

        vroom

        Cordant

        Cordant

        Addison Lee

        Addison Lee

        Media and Screenshots

        Screenshots

        No screenshots available.

        Ticket counts

        7 Screenshots

        Videos
        video-0

        1 Videos

        video-0

        4 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        Yes, both BoldDesk and Freshservice offer a Free Trial.

        BoldDesk is designed for Large Enterprises, Medium Business and Small Business.

        Freshservice is designed for Freelancers, Large Enterprises, Medium Business and Small Business.

        Pricing for BoldDesk Starts at $8/User/Month when Billed Yearly whereas for Freshservice Starts at $19/User/Month when Billed Yearly.

        Some top alternatives to BoldDesk includes Zendesk Support, Tidio Helpdesk, Freshservice, Freshdesk, Zoho Desk, Deskero, LiveAgent, HelpDesk, SysAid, Jitbit Helpdesk, Desky, eStreamDesk, EngageBay Helpdesk System, ReadyDesk, LabiDesk and AzureDesk.

        Some top alternatives to Freshservice includes Jira, SolarWinds Service Desk, Jira Service Desk, IBM Control Desk, Freshdesk, HelpDesk, TOPdesk, ReadyDesk, TechExcel ServiceWise and Scopedesk.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].