Helprace Reviews in February 2025: User Ratings, Pros & Cons

Very easy to implement

PROS & CONS What are the best aspects of this product? easy to implement and easy for customers to access What aspects are problematic or could work better? integration with email platforms What features/services would you like to see in future versions of this product? nothing in particular, has all the basic features What specific problems in your company were solved by this product? customer support and feedback as well as product dev Are you a current user of this product? Yes

Very easy to implement

PROS & CONS What are the best aspects of this product? easy to implement and easy for customers to access What aspects are problematic or could work better? integration with email platforms What features/services would you like to see in future versions of this product? nothing in particular, has all the basic features What specific problems in your company were solved by this product? customer support and feedback as well as product dev Are you a current user of this product? Yes

Great and complete help desk solution

We use Helprace complete help desk solution with ticketing, community and KB. Plenty of features, user-friendly UI. Everything is perfect and we are just waiting for several personal features to be released for us.

A decent helpdesk and community solution for any small business

The ticketing system is quite solid and it’s far ahead of email that most small businesses are used to. The selling point however is the community and the four-category feedback portal. Users can ask a question, report a problem, give praise and all of that is transcribed directly into the admin panel. It’s a great feature and I wish more helpdesk software had adopted this.I wish there were slightly better reporting but other than that it fits the bill quite nicely as far as my needs go as ...