ProProfs Help Desk

An all-in-one ticketing solution

The best part about the tool is its shared inbox where tickets coming from different channels such as social media, chat, as well as emails can be managed together. This simple Gmail like interface allows our agents to assign, track, prioritize, and resolve tickets in a collaborative way. We have seen a significant improvement in our customer support process since the time we deployed this software.

A Complete Help Desk All-Rounder

What do you like best? The most striking feature about this tool is that it automatically assigns tickets to the right agents and teams, saving us a great deal of time and effort. Their auto-ticket assigning feature keeps track of the existing tickets lying with agents and allocates accordingly. What do you dislike? What is least helpful about ProProfs Help Desk? What are the downsides of using ProProfs Help Desk? So far everything has been working just fine. No room for complaints. ...

Powerful Tool for Customer Support

What do you like best? The best part about ProProfs Help Desk is canned responses and shared inbox. Both these features are amazing when it comes to managing tickets and providing prompt responses to customers. They save a lot of time and effort as managing and resolving tickets gets easier. What do you dislike? The tool is quite user-friendly, so didn’t face any specific issues using it. What problems are you solving with the product? What benefits have you realized? ProProfs ...

Everything you would expect from an omnichannel helpdesk

What do you like best? The complexity vs simplicity. Proprofs were able to include the whole support suite in one tool and yet they were able to keep it simple so even an average user would easily understand how to use the tool. What do you dislike? When starting up, it takes a while to understand their pricing model. Once you add all the modules, it can get costy. When compared to competitors though, not that much. What problems are you solving with the product? What benefits have ...

I Could Answer all Customer Questions Easily With ProProfs Help Desk!

What do you like best? Personally, I LOVE how I can reply to customers with this tool. It has an internal knowledge base & canned responses to answer customer questions. Saves a lot of my time and customer’s don’t wait for a reply for too long! What do you dislike? I find the tool really helpful and haven't had any issues till now. What problems are you solving with the product? What benefits have you realized? It’s killed the time needed to get back to a customer. So, customer ...

Strong Helpdesk for everyone.

What do you like best? the simple layout with smooth color this is the best what I prefer. What do you dislike? Its little tricky to integrate but if you have done with other helpdesk that be easy. What problems are you solving with the product? What benefits have you realized? Just an integration.

Perfect For Instant Ticket Resolution

What do you like best? Thanks to ProProfs Help Desk, my customer-facing team is now able to address customer concerns in minimum time. It brings all customer requests on a single platform, allowing agents to assign tickets to experts for a quick resolution. Before we started using this software, more than half of the work time of agents was spent in searching for relevant tickets. This has completely changed now, thanks to ProProfs Help Desk. What do you dislike? It’s an amazing tool, ...

The Perfect Solution to Happy Customers!

What do you like best? ProProfs Help Desk made it so easy for me and my team to answer customer questions instantly and accurately. No matter what issue they came with, managing all the issues and answering them in-time feels like a breeze. What do you dislike? For me, the reporting feature can be a little more advanced. Recommendations to others considering the product: The UI is great and easy to understand, so if you’re looking for a tool that doesn’t take too much time for ...

The Best Help Desk Software I Have Ever Used

What do you like best? I like Proprofs help desk as it has shared inbox feature that enables different teams of my organization to collaborate and resolve tickets faster. I am also pretty impressed with the custom field feature of this help desk ticketing software. My operators can fetch all the necessary information from the customers - all at the same time. What do you dislike? I feel that this product is missing on the social media integration part. Recommendations to others ...

ProProfs Help Desk is the help desk of the companies with the most user flow

What do you like best? ProProfs Help Desk can combine several support channels and that is what I like most. I can use email and live chat at the same time. Another characteristic that I really like is that it has filters for spam messages, so that the ticket office is not difficult to visualize if it is filled with junk messages. In addition, it is available in different languages. What do you dislike? The domain for emails comes by default from ProProfs and cannot be modified by that ...