Faveo HELPDESK Reviews in February 2025: User Ratings, Pros & Cons

"Easy and complete software"

What do you like best about Faveo Help Desk? Easy to use software and quick support from FAVEO. What do you dislike about Faveo Help Desk? Faveo is a complete software and their team is working hard in order to launch new features What problems is Faveo Help Desk solving and how is that benefiting you? none

"Excellent Platform for the Completely Managing the Customers"

What do you like best about Faveo Help Desk? Faveo Help desk is very user friendly to handle the client, and monitoring agents. Fully automated solution for the customer mangement. What do you dislike about Faveo Help Desk? Overall the application is fine for us. no dislikes What problems is Faveo Help Desk solving and how is that benefiting you? Faveo Help desk solves our business issues, the management can easily identify the customer problem. if repeated problems can be identified and ...

The definitive choice

We were looking for a cheap and complete helpdesk tool when we catch a lot of prizes assigned to this software. We gave it a chance. Today, after 3 years using it we can affirm that the choice we made was the best. All the features of an helpdesk system are in the hands, The support team is the best we face in our company's life. The cost is the cheapest on the market. All the integration you need are available and if you want you can use APIs to develop on your side.

"Perfect solution for your help desk requirements!"

What do you like best about Faveo Help Desk? Great platform, good support and easy to customized. Based on Laravel framework and robust technologies the system works very well. What do you dislike about Faveo Help Desk? Although it is always improving it's UI, I would like to see more ajax and modern interfaces added to the system, but it works pretty well. What problems is Faveo Help Desk solving and how is that benefiting you? We are system integrators and our customer, a Telecom Cellular ...

User friendly customer support software for enterprise business

Helps us to manage our internal workflow as well as customer queries smoothly. Faveo gives unlimited agent access support and the renewal charge of the software is also very nominal which makes it budget-friendly as well

"Great support from Snowber"

What do you like best about Faveo Help Desk? The FAVEO product is very user-friendly and easy to ensure your support staff can handle incoming tickets. What do you dislike about Faveo Help Desk? I can't think of anything I dislike. So far everything works. What problems is Faveo Help Desk solving and how is that benefiting you? Able to capture incoming tickets from clients. We are able to track their issues using the helpdesk.

"Faveo Ticketing Solution"

What do you like best about Faveo Help Desk? It's on prem solution with less cost and at a good price The support team is fast and supportive. Regular updates with new functions. Able to record the tickets and reporting system according to standards. What do you dislike about Faveo Help Desk? Nothing. Everything is well achievable... Recommendations to others considering Faveo Help Desk: Achiveable for all helpdesk related task. What problems is Faveo Help Desk solving and how is that ...

"Very Good Software easy to use and great support"

What do you like best about Faveo Help Desk? We have been using faveo helpdesk as ticket management system for our organisation. It is a great system with very good user interface for user as well as administrator. Faveo has lots of feature among those which we frequently use include workflow which we use to filter tickets based on users and also on types of ticket based on topic to auto assign to different departments and agents, this system can also be integrated using LDAP for ...

"Excellent system with fast support. Allowed to smoothly switch from our previous system"

What do you like best about Faveo Help Desk? User interface is nice and modern. Rather complete functionality. Self Hosted with fair price What do you dislike about Faveo Help Desk? Mail notifications are bound to roles, that does not exactly fit to how we work. What problems is Faveo Help Desk solving and how is that benefiting you? We run the complete product support through the help desk

"Very comprehensive help desk software at such a low price"

What do you like best about Faveo Help Desk? The thing I like most about faveo is that it's simple to start with but you can customize it extensively based on your business needs. We automated our ticket management just the way we wanted it to be. I had found doing this difficult in other applications. Even if the option was there, the other options in market are pretty expensive. With that, prompt support from faveo team is a great add on. After trying 3-4 solutions, we've finally fixed ...