Teamwork Desk

Great relief for my job

PROS & CONS What are the best aspects of this product? The helpdesk tool that brings huge relief in our company each day, especially that it handles all of our clients and their needs for support seamlessly. Teamwork Desk allows quick response through its smooth UI, as well as it lets us conveniently mark proper status for each ticket then point them to specific support staff. This helps us prevent unnecessary mishaps from taking place every so often. And the platform has a dependable ...

Effective management of ticketing

PROS & CONS What are the best aspects of this product? We use Teamwork Projects to manage all our projects and see to it that we satisfy the needs of our clients. However, we were faced the problem of customer support where clients would need our help whenever they encountered problems with the use of our applications. Luckily, we came across Teamwork Desk which is similar to the Teamwork projects. We were able to take care of the problem we had with customer support and it was just what ...

Great relief for my job

PROS & CONS What are the best aspects of this product? The helpdesk tool that brings huge relief in our company each day, especially that it handles all of our clients and their needs for support seamlessly. Teamwork Desk allows quick response through its smooth UI, as well as it lets us conveniently mark proper status for each ticket then point them to specific support staff. This helps us prevent unnecessary mishaps from taking place every so often. And the platform has a dependable ...

Great product that consistently gets better

What do you like best? The Teamwork team is constantly focused on making the product better. What do you dislike? I can't really think of too much that I dislike. What problems are you solving with the product? What benefits have you realized? Helps to manage incoming help requests. We also use it to capture initial lead communication when demos are setup via our marketing sites.

Effective management of ticketing

PROS & CONS What are the best aspects of this product? We use Teamwork Projects to manage all our projects and see to it that we satisfy the needs of our clients. However, we were faced the problem of customer support where clients would need our help whenever they encountered problems with the use of our applications. Luckily, we came across Teamwork Desk which is similar to the Teamwork projects. We were able to take care of the problem we had with customer support and it was just what ...

Helps to monitor the progress of the projects

PROS & CONS What are the best aspects of this product? It helps to improve the visibility of your projects. If you are managing a current project, you can schedule tasks in a way that when one is complete the other one takes over. On the same note, you will be able to plan better future projects as you will be able to seal all the gaps that may lead to tasks clashing depending on the issues that you underwent in the previous projects. In short, it helps you to improve your project ...

Billing of hours in a project made easy

PROS & CONS What are the best aspects of this product? To start off, the software offers an intuitive and simple interface. You do not have to spend much time training the staff on how to use it. When it comes to ticketing, it makes everything easy for us. Each ticket as assigned to a user which allows you to manage all the tickets with ease. It is simple to set up the tool based on the needs of your business and also offers the right control for your staff. On top of that, it is cheaper ...

Teamwork Desk Makes My Life Easier

What do you like best? Teamwork Desk single single-handedly makes my job and life easier every day. My company has 170+ clients and all of their support requests are funneled through Teamwork Desk. I love that I can respond directly in the easy-to-use interface, assign the ticket to the appropriate team member, and even set a priority/status for the ticket. Without TW Desk, things would fall through the cracks much more frequently. In addition, the Teamwork staff is so fantastic--they're ...

Use Teamwork Desk every day.

What do you like best? Flexible user system that allows us to share Tickets with various team members, outside contractors, and control how much information is shared with the customer. What do you dislike? Website is awesome. Wish the mobile app were a little more efficient. Recommendations to others considering the product Check out the ability to create multiple "desks" under one account and utilize users across them. What business problems are you solving with the product? What ...

Loving it

What do you like best? The most unique thing I love is that "part-time" agents are free. Part-time being any agent that responds to fewer than 10 tickets a month. That means my devs can all have accounts to get in and look at the occasional ticket, maybe even respond, without paying for accounts for everyone. It also "just works" which is great. It was easy to setup triggers and canned responses (which include rich HTML like links and tags for things like customer/client names, dates, ...