Spot Score

Helprace

Effortless help desk management and customer satisfaction.

4.3

(14)

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Starts from $9/User/Month when Billed Yearly

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Overview

Features

Pricing

Alternatives

Ratings

Media

Support

FAQs

What is Helprace?

Affiliate Disclosure

Helprace is a help desk and ticketing system that enables to run help desk in minutes. With Helprace, team will be able to manage customer tickets, schedule and manage appointments, collect feedback and more within minutes of having Helprace up and running. Features include: Supports unlimited agents and customers, Smart scheduling with drag-n-drop capabilities, Blacklisting & whitelisting of customers, Ticket templates & automation for recurring problems, Customer satisfaction surveys & comment management tools, Customizable reports for customer history and follow-ups.

Pricing

Starts from $9/User/Month when Billed Yearly
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

Helprace software demo

View demo

Helprace Features

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Features Score:

Self Service Portal

Live Chat

Alerts (Escalation)

Contract (SLA Management)

Known Issue Management

Surveys & Feedback

Macros (Templated Responses)

Multi-Channel Communication

Social Media Integration

Incident Management

Customizable Branding

Helprace Pricing

Claim a Free Trial

Free Trial

Yes, It's available

Helprace Pricing

Starts from $9/User/Month when Billed Yearly

Pricing Model

Free trial
Paid Plans (Subscription )

Claim a Free Trial

Pricing Plans

Tickets

Unlimited Mailboxes
Domain Mapping
Custom Domain SSL
Adaptive Smart Search
Drafts

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Community

Unlimited Articles & Storage
Domain Mapping
Custom Domain SSL
Adaptive Smart Search
Drafts

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Docs

Unlimited Articles & Storage
Domain Mapping
Custom Domain SSL
Adaptive Smart Search
Drafts

Show more +

Self-Service

Unlimited Articles & Storage
Domain Mapping
Custom Domain SSL
Self-Service Portal
Instant Answers

Show more +

Explore in-depth pricing

Screenshots of the Helprace Pricing Page

Disclaimer: Pricing information for Helprace is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for Helprace

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Helprace Reviews & Ratings

4.3

Very Good

Based on 14 ratings & 4 reviews

Rating Distribution

Excellent

(1)

Very Good

(3)

Good

(0)

Poor

(0)

Terible

(0)

User Review

Ken Leonard

05/25/21

4 out of 5

Very easy to implement

PROS & CONS What are the best aspects of this product? easy to implement and easy for customers to access What aspects are problematic or could ...

Ken Leonard

05/11/18

4 out of 5

Very easy to implement

PROS & CONS What are the best aspects of this product? easy to implement and easy for customers to access What aspects are problematic or could ...

Gregory

05/05/16

5 out of 5

Great and complete help desk solution

We use Helprace complete help desk solution with ticketing, community and KB. Plenty of features, user-friendly UI. Everything is perfect and we are ...

Walter Zadanchuk

03/11/15

4 out of 5

A decent helpdesk and community solution for any small business

The ticketing system is quite solid and it’s far ahead of email that most small businesses are used to. The selling point however is the community and ...

View all Reviews

Helprace Support

Contact

+1 877-744-1221

Customer Service

Business Hours

Online

Location

Tampa, Florida

Reach out to Helprace Social channels

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Helprace is a Help Desk Software. Helprace offers Incident Management, Social Media Integration, Multi-Channel Communication, Macros (Templated Responses), Document Storage and many more functionalities.

Some top alternatives to Helprace includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice and BoldDesk.

Yes, Helprace provides API.

No, Helprace doesn't provide mobile app.

Helprace is located in Tampa, Florida

Helprace offers Free Trial, Subscription pricing models

We don't have information regarding integrations of the Helprace as of now.

The starting price of Helprace is $9/User/Month when Billed Yearly

Researched by Rajat Gupta