SherpaDesk Reviews in January 2025: User Ratings, Pros & Cons

Awesome ITSM Software

PROS & CONS What are the best aspects of this product? For one user it is FREE! I have also gone back and forth with the owner many times with questions etc, and it has always been timely and effective. Highly recommend it! Clean interface, clients like the dashboard and interface, reporting is excellent, and can't beat the price. What aspects are problematic or could work better? I have not found anything that is something that needs to work better yet... What features/services would ...

IT management made easy!

Easy to use and streamline IT

What do you like best? I like that you can customize your setup so much. You can setup all the prompts you need for tickets, customize your portal, and much more. What do you dislike? It took a little getting used to building up the platform from scratch, but there are a lot of helpful knowledge base articles available, and support would always assist when I got stuck. Recommendations to others considering the product: It is very helpful for the IT admin. Free access is ...

Highly Flexible PSA - Great Support

What do you like best? I really like the fast, responsive interface, and the fact that they are very open with their pricing. The flexibility for small businesses really helps make this work for us. The support team has been extremely responsive and helpful, very open to suggestions and questions about the future updates to SherpaDesk. We've been able to set up our client rate plans, expenses, and invoice with an integration to Quickbooks Online for easy accounts receivable. It ...

Flexible and Easy to Work With

What do you like best? The synchronization with our Freshbooks account made setting this up a breeze. We imported all clients and can sync our timesheets to our projects and clients in Freshbooks easily. No more double entering of information! The sync with Ninja was also easy to do. I love the fact that we can enter time without a ticket, which speeds things up for little jobs. The interface is modern and navigation is quite intuitive. Support is lightning fast...I ...

Great Program

What do you like best? I like the ease of navigation through the task that are assigned. What do you dislike? Closing a work order can sometimes be a little challenging if one piece of information is missed. What problems are you solving with the product? What benefits have you realized? The program makes it easier to see all the work orders for each school and the ability to plan for materials and parts needed for each task.

Good Tool for smaller business

What do you like best? The category folders are very helpful when you have multiple users from different services utilizing the program for ticketing purposes. What do you dislike? The security levels are not very leveled. I can go into other departments tickets and read the tickets assigned. What problems are you solving with the product? What benefits have you realized? I am part of a document management team that just implemented a new system and we use SherpaDesk to work out ...

Sherpa is wonderful!

What do you like best? The ability to manage my team remotely and efficiently manage tickets. What do you dislike? I dislike very little and I believe my team will be upgrading our subscription. What problems are you solving with the product? What benefits have you realized? Sherpa will allow a more efficient business practice.

SherpaDesk, the hidden gem of PSA's

What do you like best? SherpaDesk is simply a great product! Once you've invested a bit of time setting things up and learning how it works, you will realize just how good this product is! The first user is free - this gives any company an excellent option to test out the system with no cost implications or commitment. And the pricing for added functionality and extra users is the best of class in my opinion. For a small MSP like mine, many of the other PSA options were way too expensive ...

SherpaDesk, the hidden gem of PSA's

What do you like best? SherpaDesk is simply a great product! Once you've invested a bit of time setting things up and learning how it works, you will realize just how good this product is! The first user is free - this gives any company an excellent option to test out the system with no cost implications or commitment. And the pricing for added functionality and extra users is the best of class in my opinion. For a small MSP like mine, many of the other PSA options were way too ...