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8.7

Spot Score

Desk360 - Help Desk Software

Desk360 Reviews in February 2025: User Ratings, Pros & Cons

Streamline customer support for better business performance.

4.5

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Starts from $19/Month when Billed Yearly, also offers free forever plan

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Desk360 Reviews & Ratings

4.5

Very Good

Based on 27 ratings & 70 reviews

Rating Distribution

Excellent

(50)

Very Good

(14)

Good

(4)

Poor

(0)

Terible

(2)

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Showing 1-10 out of 70

AN

Azra N

08/15/23

4.5 out of 5

"product review for Desk360"

What do you like best about Desk360? East to accessible and hassle-free very nice What do you dislike about Desk360? Sometimes it takes too much time to load the screen What problems is Desk360 solving and how is that benefiting you? mainly using it for a chat purpose and checking the data

BK

Bulut K

05/22/23

1 out of 5

"One Inbox For All"

What do you like best about Desk360? Whatsapp Business API and official partnership with Meta makes it much easier to integrate cross platforms. What do you dislike about Desk360? a little bit hard to customise the main screen. I would prefer blocks that I can change whatever metrics or screens I work with more there's bo customer service in a customer service app! What problems is Desk360 solving and how is that benefiting you? Connects whatsapp, instagram, facebook and my website in one ...

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BK

Bulut K

05/22/23

1 out of 5

"One Inbox For All"

What do you like best about Desk360? Whatsapp Business API and official partnership with Meta makes it much easier to integrate cross platforms. What do you dislike about Desk360? a little bit hard to customise the main screen. I would prefer blocks that I can change whatever metrics or screens I work with more there's bo customer service in a customer service app! What problems is Desk360 solving and how is that benefiting you? Connects whatsapp, instagram, facebook and my website in one ...

Read more

AU

Anonymous User

05/03/23

5 out of 5

"Efficiently Smart"

What do you like best about Desk360? Such an easy process from ticket to solution. The support is spot on! What do you dislike about Desk360? Nothing really to dislike. The clutter is mildly annoying, but not enough to complain. What problems is Desk360 solving and how is that benefiting you? Main focus is on direct technical support with various different types of computers and tablets.

F

Furkan

03/31/23

5 out of 5

"The Best Customer Experince"

What do you like best about Desk360? The technical support team and the help of the project manager were invaluable to us. What do you dislike about Desk360? We did not encounter any disadvantages during the process. What problems is Desk360 solving and how is that benefiting you? It increases our customer productivity with Live chat support and Whatsapp Business API.

F

Furkan

03/31/23

5 out of 5

"The Best Customer Experince"

What do you like best about Desk360? The technical support team and the help of the project manager were invaluable to us. What do you dislike about Desk360? We did not encounter any disadvantages during the process. What problems is Desk360 solving and how is that benefiting you? It increases our customer productivity with Live chat support and Whatsapp Business API.

SG

Shubham G

12/16/22

4 out of 5

"Excellent Help Desk Software"

What do you like best about Desk360? The ui is very pleasing and easy to use while ticketing What do you dislike about Desk360? Sometimes there are some server sided issues which impacts the usage for this tool What problems is Desk360 solving and how is that benefiting you? It helps me streamline my ticketing journey and capture end to end interactions with the user.

SG

Shubham G

12/16/22

4 out of 5

"Excellent Help Desk Software"

What do you like best about Desk360? The ui is very pleasing and easy to use while ticketing What do you dislike about Desk360? Sometimes there are some server sided issues which impacts the usage for this tool What problems is Desk360 solving and how is that benefiting you? It helps me streamline my ticketing journey and capture end to end interactions with the user.

E

Ersin

12/03/22

5 out of 5

"Çok iyi"

What do you like best about Desk360? Desk360 ile bütün platformlardan gelen mesajları aynı yerde görebilmem çok iyi bir özellik ayrıca desk360 yardım sayfası oluşturabilmemiz çok iyi bir özellik. Sevmediklerim diğer soruda What do you dislike about Desk360? Desk360'da sevmediğim bir tek özellik var sohbet widget'i biraz daha güzel tasarımı biraz daha ilgi çekici daha çok öge barındıran bir widget olabilir. Sevmediğim başka bir özellik yok What problems is Desk360 solving and how is that ...

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E

Ersin

12/03/22

5 out of 5

"Çok iyi"

What do you like best about Desk360? Desk360 ile bütün platformlardan gelen mesajları aynı yerde görebilmem çok iyi bir özellik ayrıca desk360 yardım sayfası oluşturabilmemiz çok iyi bir özellik. Sevmediklerim diğer soruda What do you dislike about Desk360? Desk360'da sevmediğim bir tek özellik var sohbet widget'i biraz daha güzel tasarımı biraz daha ilgi çekici daha çok öge barındıran bir widget olabilir. Sevmediğim başka bir özellik yok What problems is Desk360 solving and how is that ...

Read more