20 Best Service Desk Software for SMBs in February 2025

Showing 21-40 out of 49

List of the Best Service Desk Software For Small Business as of February 2025

Freshservice
RECOMMENDED

Streamline your support process with ease.

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4.4

(946)

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Product Description

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing ...

Pricing

Free Trial available

Starts from $19/User/Month when Billed Yearly

Richdesk

Empower exceptional customer service and support with RichDesk.

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4.3

(2)

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Product Description

RichDesk is an innovative helpdesk and asset management software solution designed to optimize customer service and employee support. It contains all the necessary features to do just that – incident and service templates, email and knowledge base templates, resource calendars, CMDB with asset ...

Pricing

Free Trial available

Richdesk offers custom pricing plan

iSupport Software

Streamline IT support and customer service processes.

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4.3

(21)

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Product Description

iSupport Software enables businesses of any size to automate their IT help desk and customer service operations. With its intuitive enough interface and unparalleled feature set, this solution enables users to manage Incidents, Problems, Change Requests, CMDBs, Knowledge Bases, Assets, ...

Pricing

iSupport Software offers custom pricing plan

C2 ATOM

Streamline your service desk efficiency.

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4.3

(27)

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Product Description

C2 is a quick, easy to deploy service desk solution that offers cost-effective support for business. Offering a complete view of all the service requests that are being managed and monitored in one place, it means user can focus on the most important thing: delighting customers. C2 was built ...

Pricing

Starts from $50/User/Month

Vivantio

Simplify your IT processes with ease.

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4.2

(282)

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Product Description

Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and executives. A comprehensive dashboard and report system enables to make informed decisions at a glance.

Pricing

Free Trial available

Starts from $42/User/Month

ManageEngine ServiceDesk Plus
RECOMMENDED

Solving IT problems, keeping businesses running smoothly.

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4.2

(150)

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Product Description

ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organizations, advanced features for IT Service Management, and much more - ...

Pricing

Free Trial available

ManageEngine ServiceDesk Plus offers custom pricing plan

Jira Service Desk

Efficiently manage service requests with ease.

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4.1

(269)

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Product Description

Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and more. Jira Service Desk supports mixed on-premises and cloud deployment scenarios to better fit the ...

Pricing

Free Trial available, Try Now

Starts from $10One-Time Payment, also offers free forever plan

Track-It

Efficient solutions for your IT management needs.

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4.0

(101)

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Product Description

Enhance your help desk and IT asset management operations with Track-It - the ultimate solution for small to medium-sized businesses. Trusted by over 50,000 customer sites worldwide, Track-It goes beyond just being a help desk software. It offers a comprehensive suite of integrated IT ...

Pricing

Track-It offers custom pricing plan

Electric

Powering your hybrid work setup, seamlessly and securely.

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4.0

(70)

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Product Description

Introducing Electric - the perfect solution for powering your hybrid work setup. Our chat-based support service ensures quick responses and resolutions, putting the "help" back in helpdesk. With our expert IT team, you can count on getting answers within 10 minutes, every time. And with our ...

Pricing

Electric offers custom pricing plan

Symantec ServiceDesk

Efficiently manage customer service and IT requests.

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4.0

(15)

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Product Description

ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages customer service requests, work orders, change orders, materials and document management. ServiceDesk Plus is ...

Pricing

Symantec ServiceDesk offers custom pricing plan

HappyFox Assist AI

Revolutionize your support with AI automation.

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3.9

(3)

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Product Description

Assist AI is a powerful ticketing software system that uses AI and conversation to help keep your IT and HR Support departments running smoothly. It's designed to reduce ticket volume, improve agent productivity and promote employee engagement, all done through automation with Slack and ...

Pricing

HappyFox Assist AI offers custom pricing plan

Serviceaide ChangeGear

Transform your IT service management with ChangeGear.

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3.9

(86)

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Product Description

Serviceaide ChangeGear is a robust and trusted IT service management (ITSM) platform that has been honored as ‘best in class’ by Gartner, Pink Elephant, and Forrester. The highly innovative ChangeGear software solution covers all the needs of IT operations, from change management to conformity ...

Pricing

Serviceaide ChangeGear offers custom pricing plan

TechExcel ServiceWise

Streamline your IT processes with ease.

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3.9

(4)

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Product Description

TechExcel ServiceWise is a robust ticketing system solution designed to meet the needs of enterprises. Through its robust functionality, you can host and execute ITIL and other IT processes. This software package has all the features you need in a ticketing system, like ticketing, workflow, ...

Pricing

Free Trial available

TechExcel ServiceWise offers custom pricing plan

ServicePRO

Efficiently manage your field service operations.

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3.9

(11)

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Product Description

ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process requests, book service appointments, communicate with customers via phone & email, and even access product ...

Pricing

Free Trial available, Try Now

Starts from $22/User/Month

SunView ChangeGear

Streamline change management with SunView ChangeGear.

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3.9

(30)

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Product Description

SunView ChangeGear Service Desk Software is a comprehensive and innovative change management software on the market today. SunView ChangeGear allows IT to deploy applications faster, reduce costs and improve efficiency through automation, self-service capabilities and configurability.

Pricing

SunView ChangeGear offers custom pricing plan

EV Service Manager

Efficiently manage customer support with ease.

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3.9

(82)

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Product Description

EV Service Manager is an integrated system for managing customer support services. When a request comes in the ticket management system or customer portal, it is assigned to a technician who can log on and start working on the case straight away, using knowledge base and other tools within the ...

Pricing

EV Service Manager offers custom pricing plan

Alemba Service Manager

Enhance efficiency and streamline processes effortlessly.

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3.8

(63)

Add to compare

Product Description

Alemba Service Manager is designed to help departments, such as HR and Facilities, provide users with better services and a seamless experience. Trusted by countless enterprise-level organizations all over the world, this IT Service Management tool boasts a powerful integration platform, ...

Pricing

Alemba Service Manager offers custom pricing plan

Vorex

Streamline IT support with Vorex.

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3.8

(20)

Add to compare

Product Description

Vorex Service Desk Software is a software for IT companies to maintain customer satisfaction. Vorex has a strong feature to handle multiple users monitoring in real-time during the service, or can be deployed as a pilot project with a few customers. This software enables IT staff to resolve ...

Pricing

Vorex offers custom pricing plan

BMC Helix ITSM

Streamline customer interactions with Helix.

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3.8

(278)

Add to compare

Product Description

Helix is a Customer Management solution that provides organizations with a single platform to manage all customer interactions—from online service requests to out-of-the-box service desk functionality. A single, comprehensive view of each customer allows Helix to improve key processes, ...

Pricing

Free Trial available

BMC Helix ITSM offers custom pricing plan

Ivanti Service Manager

Elevate your IT service management with Ivanti.

Request a Quote

3.8

(171)

Add to compare

Product Description

Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of IT service management teams. It's an end-to-end solution that works with the current processes, tools, ...

Pricing

Free Trial available

Ivanti Service Manager offers custom pricing plan

Best Service Desk Software For Small Business

FreshserviceRECOMMENDED

Streamline your support process with ease.

The Freshservice On-Demand Support Desk software eliminates the need to buy expensive infrastructure and complex configurations. In minutes, user can have an on-demand support console where customers can report issues and view status updates in real time with automatic service desk ticketing ...

Richdesk

Empower exceptional customer service and support with RichDesk.

iSupport Software

Streamline IT support and customer service processes.

iSupport Software enables businesses of any size to automate their IT help desk and customer service operations. With its intuitive enough interface and unparalleled feature set, this solution enables users to manage Incidents, Problems, Change Requests, CMDBs, Knowledge Bases, Assets, ...

C2 ATOM

Streamline your service desk efficiency.

C2 is a quick, easy to deploy service desk solution that offers cost-effective support for business. Offering a complete view of all the service requests that are being managed and monitored in one place, it means user can focus on the most important thing: delighting customers. C2 was built ...

Vivantio

Simplify your IT processes with ease.

Vivantio is a service desk software that supports all IT processes. It offers an easy to use interface for everyone in an organization, from customers and end-users through IT managers and executives. A comprehensive dashboard and report system enables to make informed decisions at a glance.

ManageEngine ServiceDesk PlusRECOMMENDED

Solving IT problems, keeping businesses running smoothly.

ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help desks and field service organizations, advanced features for IT Service Management, and much more - ...

Jira Service Desk

Efficiently manage service requests with ease.

Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and more. Jira Service Desk supports mixed on-premises and cloud deployment scenarios to better fit the ...

Track-It

Efficient solutions for your IT management needs.

Enhance your help desk and IT asset management operations with Track-It - the ultimate solution for small to medium-sized businesses. Trusted by over 50,000 customer sites worldwide, Track-It goes beyond just being a help desk software. It offers a comprehensive suite of integrated IT ...

Electric

Powering your hybrid work setup, seamlessly and securely.

Introducing Electric - the perfect solution for powering your hybrid work setup. Our chat-based support service ensures quick responses and resolutions, putting the "help" back in helpdesk. With our expert IT team, you can count on getting answers within 10 minutes, every time. And with our ...

Symantec ServiceDesk

Efficiently manage customer service and IT requests.

ServiceDesk is a complete solution for tracking problem management and customer service. The software enables IT department to manage both internal IT service requests and also manages customer service requests, work orders, change orders, materials and document management. ServiceDesk Plus is ...

HappyFox Assist AI

Revolutionize your support with AI automation.

Assist AI is a powerful ticketing software system that uses AI and conversation to help keep your IT and HR Support departments running smoothly. It's designed to reduce ticket volume, improve agent productivity and promote employee engagement, all done through automation with Slack and ...

Serviceaide ChangeGear

Transform your IT service management with ChangeGear.

TechExcel ServiceWise

Streamline your IT processes with ease.

TechExcel ServiceWise is a robust ticketing system solution designed to meet the needs of enterprises. Through its robust functionality, you can host and execute ITIL and other IT processes. This software package has all the features you need in a ticketing system, like ticketing, workflow, ...

ServicePRO

Efficiently manage your field service operations.

ServicePRO is an affordable application built specifically for the field service industry. It provides a real-time, remote desktop system that allows users to quickly and easily process requests, book service appointments, communicate with customers via phone & email, and even access product ...

SunView ChangeGear

Streamline change management with SunView ChangeGear.

SunView ChangeGear Service Desk Software is a comprehensive and innovative change management software on the market today. SunView ChangeGear allows IT to deploy applications faster, reduce costs and improve efficiency through automation, self-service capabilities and configurability.

EV Service Manager

Efficiently manage customer support with ease.

EV Service Manager is an integrated system for managing customer support services. When a request comes in the ticket management system or customer portal, it is assigned to a technician who can log on and start working on the case straight away, using knowledge base and other tools within the ...

Alemba Service Manager

Enhance efficiency and streamline processes effortlessly.

Alemba Service Manager is designed to help departments, such as HR and Facilities, provide users with better services and a seamless experience. Trusted by countless enterprise-level organizations all over the world, this IT Service Management tool boasts a powerful integration platform, ...

Vorex

Streamline IT support with Vorex.

Vorex Service Desk Software is a software for IT companies to maintain customer satisfaction. Vorex has a strong feature to handle multiple users monitoring in real-time during the service, or can be deployed as a pilot project with a few customers. This software enables IT staff to resolve ...

BMC Helix ITSM

Streamline customer interactions with Helix.

Helix is a Customer Management solution that provides organizations with a single platform to manage all customer interactions—from online service requests to out-of-the-box service desk functionality. A single, comprehensive view of each customer allows Helix to improve key processes, ...

Ivanti Service Manager

Elevate your IT service management with Ivanti.

Ivanti Service Manager is a cloud-based ITIL-ready service desk solution that delivers what IT organizations most want out of their service desk—the ability to increase the effectiveness of IT service management teams. It's an end-to-end solution that works with the current processes, tools, ...

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Frequently Asked Questions (FAQs)

Freshservice
RECOMMENDED

ManageEngine ServiceDesk Plus
RECOMMENDED