BMC Helix ITSM

Streamline customer interactions with Helix.

3.8

(856)

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BMC Helix ITSM offers custom pricing plan

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Overview

Pricing

Alternatives

Ratings

Media

Support

FAQs

What is BMC Helix ITSM?

Affiliate Disclosure

Helix is a Customer Management solution that provides organizations with a single platform to manage all customer interactions—from online service requests to out-of-the-box service desk functionality. A single, comprehensive view of each customer allows Helix to improve key processes, including case management, incident management and business change.

Pricing

BMC Helix ITSM offers custom pricing plan
Free Trial available

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

BMC Helix ITSM software demo

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BMC Helix ITSM Pricing

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Free Trial

Yes, It's available

BMC Helix ITSM Pricing

BMC Helix ITSM offers custom pricing plan

Pricing Model

Free trial
Paid Plans (Quotation Based )

Claim a Free Trial

Pricing Plans

BMC Helix ITSM

Incident & Problem Management
Knowledge Management
BMC Helix Multi-Cloud Service Management
Smart Reporting
Change Management

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BMC Helix ITSM Reviews & Ratings

3.8

Very Good

Based on 856 ratings & 278 reviews

Rating Distribution

Excellent

(93)

Very Good

(117)

Good

(34)

Poor

(18)

Terible

(16)

User Review

M C

10/19/23

5 out of 5

"Great program"

What do you like best about BMC Helix ITSM? Super fast to use I prefer this to other programs What do you dislike about BMC Helix ITSM? Nothing at all ...

Mohd S

03/25/23

4 out of 5

"Good tool for ticket and report handling"

What do you like best about BMC Helix ITSM? Enterprise-level tool that is used globally for service management and routing of incidents. Integrations ...

Nitin R

10/19/22

4 out of 5

"TICKETING TOOL WITH MANY OPTIONS"

What do you like best about BMC Helix ITSM? Navigation between searching and filtering fhe incidents and work orders is excellent What do you dislike ...

Anonymous User

07/27/22

4 out of 5

"A Well Made Service Management tool"

What do you like best about BMC Helix ITSM? The ease with which we were able to integrate the application with Symphony Summit AI. What do you dislike ...

View all Reviews

BMC Helix ITSM Support

Contact

+1 (800) 793-4262

Customer Service

Online

Location

Houston, Texas

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

Some top alternatives to BMC Helix ITSM includes Freshservice, EV Service Manager, ManageEngine ServiceDesk Plus, SolarWinds Service Desk and ServiceNow Customer Service Management.

Yes, BMC Helix ITSM provides API.

No, BMC Helix ITSM doesn't provide mobile app.

BMC Helix ITSM is located in Houston, Texas

BMC Helix ITSM offers Free Trial, Quotation Based pricing models

We don't have information regarding integrations of the BMC Helix ITSM as of now.

The starting price is not disclosed by BMC Helix ITSM. You can visit BMC Helix ITSM pricing page to get the latest pricing.

Researched by Rajat Gupta