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Compare BMC Helix ITSM vs EV Service Manager vs Freshservice vs ManageEngine ServiceDesk Plus

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Overview

Description

Helix is a Customer Management solution that provides organizations with a single platform to manage all customer interactions—from online service requests to out-of-the-box service desk ... Read More

EV Service Manager is an integrated system for managing customer support services. When a request comes in the ticket management system or customer portal, it is assigned to a technician ... Read More

Entry Level Pricing
  • Not Available
  • Not Available
Free Trial Availability
  • Free Trial available
  • No free trial
User Ratings

3.9

(84)
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Software Demo

Demo

View demo

View demo

Features

Total Features

0 Features

0 Features

Unique Features

No features

No features

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Pricing

Pricing Option
      Starting From
      • Not Available
      • Not Available
      Pricing Pans
      • Not Available
      • Not Available
      Pricing Page

      Pricing information not available

      Pricing information not available

      Other Details

      Organization Types supported
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      Platforms Supported
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Available
      • Available
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      User Reviews

      User Ratings
      Rating Distribution

      Excellent

      93

      Very Good

      117

      Good

      34

      Poor

      18

      Terible

      16

      Excellent

      34

      Very Good

      33

      Good

      8

      Poor

      5

      Terible

      2

      Expert's Review generated by AI

      No Expert ai Review available for the product

      No Expert ai Review available for the product

      Pros and Cons
      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      Integrations

      Integration with other apps

      No Integration information available.

      No Integration information available.

      Customers

      Customers

      No Customers information available.

      Mcdonalds

      Mcdonalds

      AP

      AP

      American Red Cross

      American Red Cross

      Media and Screenshots

      Screenshots

      No screenshots available.

      Service Manager Administration

      1 Screenshots

      Videos
      video-0

      4 Videos

      video-0

      3 Videos

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      BMC Helix ITSM offers Free Trial, but EV Service Manager does not.

      BMC Helix ITSM is designed for Large Enterprises, Medium Business and Small Business.

      EV Service Manager is designed for Large Enterprises, Medium Business and Small Business.

      Pricing details for both BMC Helix ITSM and EV Service Manager are unavailable at this time. Contact the respective providers for more information.

      Some top alternatives to BMC Helix ITSM includes Freshservice, EV Service Manager, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, Micro Focus Service Manager, HelpDesk and ServiceNow Customer Service Management.

      Some top alternatives to EV Service Manager includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk, Mint Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, HelpDesk, ReadyDesk and Sitehelpdesk.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].