EV Service Manager Reviews in February 2025: User Ratings, Pros & Cons

Partnering with EasyVista has been since they first came to the US

What do you like best? The people! Working with the sales and professional services teams is what we like the best. What do you dislike? At times, the response is less than immediate, which can be a challenge. But this is just occasional. Recommendations to others considering the product: We recommend to our clients all the time. It is one package that fulfills an entire organizations' worth of needs. it is not just a service desk tool, it is robust and can streamline a lot ...

EasyVista Service Manager

What do you like best? Automation and user-friendly layout. Support is OK What do you dislike? It requires a bit of SQL work so heads up there. Recommendations to others considering the product: It's a nice ITSM. You need SQL knowledge and a full team to support your company What problems are you solving with the product? What benefits have you realized? It's a full ITSM

EV Review

What do you like best? The User Interview for Oxygen is very easy to use. What do you dislike? Reporting is not the easiest for endusers Recommendations to others considering the product: Use FMX to help implement EasyVista. FMX is a contractor. What problems are you solving with the product? What benefits have you realized? Incidents, Service Request, KBA, Change management, Asset management and soon CMDB

The EasyVista Experience

What do you like best? EasyVista is a dynamic service from which you build a custom platform that scales in complexity as your company grows. Whether your a small business, or large enterprise, EasyVista is hands down the easiest platform to deploy, learn, maintain, and use without sacrificing functionality. When leadership approaches my team with an initial change concept, I can be confident EasyVista will meet that need. With an active user-community, and regular engagement with ...

EasyVista Review

What do you like best? EasyVista has replaced our previous ITSM product and this is a significant improvement. We are very happy with Incidents and Service Requests. We also really like the RoamingIT and have just released a new EasyVista Portal using the industry term of MyIT and also included was Tawk.To, Self-help and KCS. Customers are loving it! What do you dislike? I would love for them to invest more in their REST Services. We have many integrations and have had some ...

Great product!

What do you like best? If you are not sure exactly what to search for, you can start typing and it brings up different options for what it thinks you might need. If you aren’t sure, you can ask a general question and they will answer before sending out someone and charging the store money that isn’t necessary. What do you dislike? Some tabs have too many options and someone might not be sure what to choose. You don’t want to choose the wrong one if you need a direct answer within a ...

Cost effective tool if you are working budget

What do you like best? Simple, easy to use User Interface for any user to easily understand for basic features but not so simple when it comes to complex applications use What do you dislike? Not easy to structure customize but once you have a good grasp of it easy to continue to go back to it. What problems are you solving with the product? What benefits have you realized? Service Support Management

Not so EasyVista

What do you like best? It's web based. That's about the only thing I like What do you dislike? Most of it. It is not intuitive at all. Takes way to long to use and run accurate reports. Recommendations to others considering the product: demo it extensively. What problems are you solving with the product? What benefits have you realized? Using it for our service desk as intended. I am not sure I see any benefits over any other ticketing system

Easy product to use

What do you like best? Full service documentation product for help desk. What do you dislike? Too many steps required to do one simple thing. Recommendations to others considering the product: Work with company for a customized version, not out the box version. What problems are you solving with the product? What benefits have you realized? Documentation of user support issues.

ESM is just okay

What do you like best? The best part about ESM is the ability to set up and save customized searches to keep track of each ticket type. You can have incidents, service requests and changes separated for easy viewing in one click on the side bar. What do you dislike? ESM is not very intuitive and takes training to be able to use. What problems are you solving with the product? What benefits have you realized? ESM is used as our help desk incident ticket and change ticket ...