Ivanti Service Manager

Easy to use, easy to configure, robust product

What do you like best? Product is easy to use, easy to customize, easy to admin for. Once you teach staff how to interact with one workspace, the others are very easy to learn as they all have a similar look/feel. The out of the box product is very robust and is a viable product on its own before customization. What do you dislike? There are a few items I'd like to see enhanced for better functionality or increased security, but Ivanti hosts a forum for their customers to suggest ...

Service Manager Cloud

What do you like best? Incident, Problem, Change, Release, CMDB, Service Request all in 1 system. What do you dislike? Basic OOTB reporting and have to purchase Xtraction. Cannot reroute approval tasks for workflows. Recommendations to others considering the product: Great product to get your ITSM up and running. What problems are you solving with the product? What benefits have you realized? Self Service for the organization and our external customers. Better ...

Long time customer of previous versions of ISM

What do you like best? The move to a cloud SaaS platform removing the need to manage an on-premise solution and the fresh web-based UI. What do you dislike? There aren't really any downsides - we get great support from Ivanti. Recommendations to others considering the product: Do not go down the route of heavily customising the product What problems are you solving with the product? What benefits have you realized? Ensuring compliance against the ISO/IEC 20000 ...

I am happy

What do you like best? It was an amazing event, with good presenters. I learned a lot! Thank You Ivanti! What do you dislike? Only one session, the understanding of the presenters was not good for me as a not native English speaker What problems are you solving with the product? What benefits have you realized? na

Ivanti Review

What do you like best? very good Partner, easy to implement, very good to use and very good to work, is an awesome Product, What do you dislike? nothing! all of this Product is great, i like to work with Ivanti SM, What problems are you solving with the product? What benefits have you realized? Optimization of Processes

Great product!

What do you like best? We like the reporting and automation behind the product and has saved us a lot of BAU time. What do you dislike? We don't really have any major dislikes... What problems are you solving with the product? What benefits have you realized? We used to spend a lot of man hours maintaining our infrastructure and this product has helped reduced our SLAs and reduced the amount of people required.

Great time saver

What do you like best? I have not been using Ivanti for long but I can already see how much time it is saving our company when it comes to patching our estate. The stats speak for themselves. Patching used to take around 40 days and we have this down to sub 14 already; and we have a lot of optimizing left. What do you dislike? Nothing that I can think of right this moment. What problems are you solving with the product? What benefits have you realized? As mentioned above we ...

Customized, Automated and Well Supported

What do you like best? Our ability to customize almost all their products and the partnership that thrives for both sides. We love pushing the boundaries of what people think is 'Possible'. What do you dislike? Often buggy during development. This is mostly due to the customized part. The more customized you make the product to work for your company, the more likely you will spend time shaking out bugs during development. Recommendations to others considering the product: ...

IT Service Management Nirvana

What do you like best? Workflows automation nearly eliminated all previous financial and time overhead which the old solution, mostly manual processes, relied. It made my sales team's customer business run far more efficiently and secure. What do you dislike? Nothing bad to write home about! The customer loves ITSM, and has made quick work with integrating actionable intelligence to improve SLAs and other business processes! Recommendations to others considering the product: ...

Excellent

What do you like best? Knowledge base and the ticket routing for our desktop Technicians. What do you dislike? Email notifications that have been disabled but still get the notification. Recommendations to others considering the product: Use the Cloud. What problems are you solving with the product? What benefits have you realized? Better tracking and organized ticket information.