SunView ChangeGear Reviews in February 2025: User Ratings, Pros & Cons

"Great product for audit workflow/approvals"

What do you like best about Serviceaide ChangeGear? Change Gear has a very complete workflow/approvals functionality that makes it easy to track everything we need for our SOX 404 audits.

"ChangeGear Use Growing In Our Organization"

What do you like best about Serviceaide ChangeGear? ChangeGear has allowed the various business areas within our organization to communicate more effectively than before.

"Experience has been very positive"

What do you like best about Serviceaide ChangeGear? The flexibility of the product. The business can have a request and we can have it designed and in production in less than 24 hours with no coding and no special training.

"Using ChangeGear for managing more than change."

What do you like best about Serviceaide ChangeGear? ChangeGear Serviceaide gives us the flexibility to develop and maintain our own forms and workflows.

"Serviceaide - ChangeGear"

What do you like best about Serviceaide ChangeGear? Changegear is a full-feature service desk. I like the ability to make customizations and the flexibility to make the product work for our environment. The Support services are excellent and swift to respond. Changegear made it easy for us to migrate from Zendesk to Changegear.

"Adequate, but tough to make changes that I would think would be simple"

What do you like best about Serviceaide ChangeGear? The ticket flows are pretty good as well as how customizable the forms are.

"Adequate, but tough to make changes that I would think would be simple"

What do you like best about Serviceaide ChangeGear? The ticket flows are pretty good as well as how customizable the forms are.

"Light weight super flexible and capable."

What do you like best about Serviceaide ChangeGear? The flexibility of ticket ingress into the system. We can run multiple mail connectors to monitor a help desk, phishing reports, and info security mailboxes and dynamically assign them to the correct team. We also have a self service portal for end users to report issues and check status of their incidents.

"ChangeGear has fruitful self-help features while complies with ITIL best practices"

What do you like best about Serviceaide ChangeGear? It is easy to use. The features in Incident, Problem and Change Management are instrumental. There are fruitful features like flexible reporting and the most attractive one to me is the chat-bot capability where users can do "self-help" easily.

"ChangeGear has fruitful self-help features while complies with ITIL best practices"

What do you like best about Serviceaide ChangeGear? It is easy to use. The features in Incident, Problem and Change Management are instrumental. There are fruitful features like flexible reporting and the most attractive one to me is the chat-bot capability where users can do "self-help" easily.