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Compare ManageEngine ServiceDesk Plus vs iSupport Software

Overview

Description

ServiceDesk Plus provides IT departments the right tools, at the right time, to solve problems and keep the organization running smoothly. From 24x7 monitoring to ticketing systems for help ... Read More

iSupport Software enables businesses of any size to automate their IT help desk and customer service operations. With its intuitive enough interface and unparalleled feature set, this ... Read More

Free Trial Availability
  • Free Trial available
  • No free trial
User Ratings

4.3

(57)
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Software Demo

Demo

Features

Total Features

6 Features

0 Features

Unique Features

    No features

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    Pricing

    Pricing Option
        Pricing Plans
        • Not Available
        • Not Available

        Other Details

        Organization Types supported
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        • Freelancers
        • Large Enterprises
        • Medium Business
        • Small Business
        • Individuals
        Platforms Supported
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        • Browser Based (Cloud)
        • Mobile - Android
        • Mobile - iOS
        • Installed - Windows
        • Installed - Mac
        • Browser Based (Cloud)
        Modes of support
        • 24/7 (Live rep)
        • Business Hours
        • Online
        • 24/7 (Live rep)
        • Business Hours
        • Online
        API Support
        • Available
        • Available
        Get Quote
        Get Quote

        User Reviews

        User Ratings
        Rating Distribution

        Excellent

        88

        Very Good

        50

        Good

        10

        Poor

        1

        Terible

        1

        Excellent

        9

        Very Good

        11

        Good

        1

        Poor

        0

        Terible

        0

        Expert's Review generated by AI

        No Expert ai Review available for the product

        iSupport Software has garnered positive feedback over the past 12 months, with users highlighting its user-friendly interface and efficient ticket management system. One standout feature is its ...Read more

        Pros and Cons
        • Efficient ticket tracking and management system with unique ticket IDs for easy monitoring.

        • User-friendly interface with efficient filtering features for quick access to tickets.

        • Fully customizable platform for standardizing processes, controls, and dashboards.

        • Effective routing logic for tickets between departments.

        • Newcomers may find the richness of features overwhelming without adequate support.

        • Limited selection in the Marketplace for advanced apps and connectors, restricting extended functionalities.

        Positive Reviews

        No reviews available for the product

        No reviews available for the product

        Integrations

        Integration with other apps

        No Integration information available.

        Customers

        Customers
        ManageEngine ServiceDesk Plus_customers_0

        ManageEngine ServiceDesk Plus_customers_0

        ManageEngine ServiceDesk Plus_customers_1

        ManageEngine ServiceDesk Plus_customers_1

        ManageEngine ServiceDesk Plus_customers_2

        ManageEngine ServiceDesk Plus_customers_2

        Panasonic

        Panasonic

        Guitar Center

        Guitar Center

        Lens Crafters

        Lens Crafters

        Media and Screenshots

        Screenshots
        ManageEngine ServiceDesk Plus Demo - Live dashboards

        16 Screenshots

        IncidentScreen

        6 Screenshots

        Videos
        video-0

        3 Videos

        video-0

        3 Videos

        Frequently Asked Questions (FAQs)

        Stuck on something? We're here to help with all the questions and answers in one place.

        ManageEngine ServiceDesk Plus offers Free Trial, but iSupport Software does not.

        ManageEngine ServiceDesk Plus is designed for Large Enterprises, Medium Business and Small Business.

        iSupport Software is designed for Large Enterprises, Medium Business and Small Business.

        Pricing details for both ManageEngine ServiceDesk Plus and iSupport Software are unavailable at this time. Contact the respective providers for more information.

        Some top alternatives to ManageEngine ServiceDesk Plus includes SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, Freshdesk, Zoho Desk, HelpDesk, ReadyDesk, Sitehelpdesk, Help Desk Premier and Scopedesk.

        Some top alternatives to iSupport Software includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Jira Service Desk, Symantec ServiceDesk, IBM Control Desk, HelpDesk, CRMdesk, Sitehelpdesk, HESK, Help Desk Premier and Support.cc by 500apps.

        Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].