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ManageEngine ServiceDesk Plus - Service Desk Software

ManageEngine ServiceDesk Plus Reviews in January 2025: User Ratings, Pros & Cons

Solving IT problems, keeping businesses running smoothly.

4.2

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ManageEngine ServiceDesk Plus Reviews & Ratings

4.2

Very Good

Based on 351 ratings & 150 reviews

Rating Distribution

Excellent

(88)

Very Good

(50)

Good

(10)

Poor

(1)

Terible

(1)

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Showing 1-10 out of 150

HM

Hassan M

02/15/24

5 out of 5

"BEST ITSM compliant Service Desk Solution"

What do you like best about ManageEngine ServiceDesk Plus? Detailed and easy to use with respect to configurations, Service Desk Flows, Managing Requests, Change, Incidents, Release, Projects, Purchase contracts etc.

SS

Sherif S

11/28/23

5 out of 5

"ManageEngine Engineer"

What do you like best about ManageEngine ServiceDesk Plus? Easy GUI more secure more faster Enhanced monthly

AA

Aamir A

11/03/23

5 out of 5

"ITIL based Service Desk"

What do you like best about ManageEngine ServiceDesk Plus? Ease of use, has many built-in modules, integrate with office 365, has many buil-in reports and customizable reports.

FA

Faiz A

10/30/23

5 out of 5

"Best Ticketing/IT Help Desk Tool"

What do you like best about ManageEngine ServiceDesk Plus? ManageEngine ServiceDesk Plus is best ticketing/IT Helpdesk tool I have used till now. The UI is good which attract the user to work comfortably while using the Application.

JC

Jayachandran C M

10/12/23

5 out of 5

"Review for ManageEngine ServiceDesk Plus"

What do you like best about ManageEngine ServiceDesk Plus? Helpdesk Management and Asset Management What do you dislike about ManageEngine ServiceDesk Plus?

NS

Niladri S

09/20/23

5 out of 5

"Best product"

What do you like best about ManageEngine ServiceDesk Plus? Very useful and user friendly environment. Infra teams are using this product to get alerts base on their requirements and base on incidents happen . Support teams work base on ticket

MB

Murat Barış

09/15/23

5 out of 5

"unutmadan takip"

What do you like best about ManageEngine ServiceDesk Plus? Envanter takibi ve listeleme özelliği. Talep takip sistemi. What do you dislike about ManageEngine ServiceDesk Plus?

RU

Rahul U

09/05/23

5 out of 5

"An intuitive Service Desk management tool"

What do you like best about ManageEngine ServiceDesk Plus? The way it organizes ticket information for our IT helpdesk/service desk is very useful for our tech team.

RS

Rahul S

08/07/23

5 out of 5

"Services Desk Plus is Excellent ticketing Tool."

What do you like best about ManageEngine ServiceDesk Plus? ServiceDesk Plus is a use ful tool for logging services tickets. user friendly Veery, Good ticketing handling, Good asset management, easy to use, manay funcations and features.

GJ

Gopal J

07/15/23

5 out of 5

"It's a good tool that provide you helpdesk solution"

What do you like best about ManageEngine ServiceDesk Plus? It's a good tool that provide you helpdesk complite solution in single interface and you can track and rivew all service request and export auto tickting report, you can manage all change request and incident management by this tool.