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Compare Jira Service Desk vs BMC Helix ITSM

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Overview

Description

Jira Service Desk software offers the features that companies need to successfully deliver service desk applications, including issue management, change management, knowledge management and ... Read More

Helix is a Customer Management solution that provides organizations with a single platform to manage all customer interactions—from online service requests to out-of-the-box service desk ... Read More

Entry Level Pricing
  • Starts from $10
  • Not Available
Free Trial Availability
  • Free Trial available
User Ratings
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Software Demo

Demo

Pricing

Pricing Option
      Starting From
      • $10
      • Not Available
      Pricing Plans
      • Not Available
      • Not Available

      Other Details

      Organization Types supported
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      • Freelancers
      • Large Enterprises
      • Medium Business
      • Small Business
      • Individuals
      Platforms Supported
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      • Browser Based (Cloud)
      • Mobile - Android
      • Mobile - iOS
      • Installed - Windows
      • Installed - Mac
      • Browser Based (Cloud)
      Modes of support
      • 24/7 (Live rep)
      • Business Hours
      • Online
      • 24/7 (Live rep)
      • Business Hours
      • Online
      API Support
      • Available
      • Available
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      User Reviews

      User Ratings
      Rating Distribution

      Excellent

      133

      Very Good

      109

      Good

      21

      Poor

      5

      Terible

      1

      Excellent

      93

      Very Good

      117

      Good

      34

      Poor

      18

      Terible

      16

      Positive Reviews

      No reviews available for the product

      No reviews available for the product

      Negative Reviews

      No reviews available for the product

      No reviews available for the product

      Integrations

      Integration with other apps

      No Integration information available.

      Customers

      Customers
      Domino's

      Domino's

      Airbnb

      Airbnb

      Square

      Square

      No Customers information available.

      Media and Screenshots

      Screenshots
      Jira Service Desk screenshot

      5 Screenshots

      No screenshots available.

      Videos
      video-0

      1 Videos

      video-0

      4 Videos

      Frequently Asked Questions (FAQs)

      Stuck on something? We're here to help with all the questions and answers in one place.

      Yes, both Jira Service Desk and BMC Helix ITSM offer a Free Trial.

      Jira Service Desk is designed for Large Enterprises, Medium Business and Small Business.

      BMC Helix ITSM is designed for Large Enterprises, Medium Business and Small Business.

      The starting price of Jira Service Desk begins at $10One-Time Payment, while pricing details for BMC Helix ITSM are unavailable.

      Some top alternatives to Jira Service Desk includes Freshservice, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Mint Service Desk, Symantec ServiceDesk, Freshdesk, HelpDesk, ReadyDesk, Milldesk, HESK, Scopedesk and GLPI.

      Some top alternatives to BMC Helix ITSM includes Freshservice, EV Service Manager, ManageEngine ServiceDesk Plus, SolarWinds Service Desk, Ivanti Service Manager, Jira Service Desk, Symantec ServiceDesk, InvGate Service Desk, IBM Control Desk, Micro Focus Service Manager, HelpDesk and ServiceNow Customer Service Management.

      Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].