The software has made lives a lot better. It is an irreplaceable tool that cannot be skipped by any business. Call Center Software is one of such important Software products that make sure calls are handled in the right way by the right people. Taking care of customer calls effectively is... Read more
Researched and Edited by Rajat Gupta
Last updated: April 2025
Researched and Edited by Rajat Gupta
Last updated: April 2025
Common Features
Inbound Call Center
Outbound Call Center
Auto Call Recording
Queue Management (Calls)
+ 6 more
Unique Features
Dashboard
Call Logging
Chat (Messaging)
Reporting (Analytics)
+ 9 more
Pricing
40% Software offers Free Trial
7% Software offers Freemium
Featured Product
(6255 reviews)
Filter results
Sort by :
Features
+ Show 13 more
I'm looking for Call Center Software that is:
Showing 1-20 out of 75
9.6
Spot Score
RECOMMENDED
Add to compare
Product Description
NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voice over IP (VoIP), integrated instant messaging, video calls and web ...
Read morePricing
Free Trial available, Try Now
Starts from $18.95/User/Month when Billed Yearly
Pros & Cons
Reliable service with no dropped calls, audio issues, or outages, making the transition stress-free.
Excellent customer support with polite, patient representatives who efficiently address inquiries and upgrades.
Responsive and knowledgeable support team members like Leo, Carlos, Nick, and Saul.
Smooth setup process and fast resolution of issues, enhancing user experience.
Occasional issues with chat service being slow and ineffective, leading to delays in issue resolution.
Instances of long hold times and being transferred multiple times, affecting the overall support experience.
9.8
Spot Score
Add to compare
Product Description
Talkdesk is the call center software that empowers businesses with a complete set of tools to self-manage their customer support and sales. They provide a smart, simple and affordable solution for SMBs to handle growing volumes of inbound calls, engage customers via chat or social media, ...
Read morePricing
Starts from $85/user/month when monthly
Pros & Cons
Streamlined service delivery and improved customer experience by providing crucial context details instantly.
User-friendly interface with easy access and customization in reporting.
Quick and responsive technical support.
Effective monitoring of team performance and call metrics.
Newcomers may find the rich features overwhelming without proper guidance.
Limited advanced functionality due to a restricted selection in the Marketplace.
9.6
Spot Score
Add to compare
Product Description
CloudTalk, the call center software from InterVISTAS, helps contact centers work smarter and increase their bottom line. This cloud-Based contact center software is compatible with all telephony servers in the market today and provides intuitive solutions that help contact centers to answer ...
Read morePricing
Free Trial available
Starts from $25/User/Month when Billed Yearly
Pros & Cons
Easy to use interface with seamless integration for productivity tools like CRM systems.
Fast and responsive customer support appreciated by users for efficient issue resolution.
Wide range of features including call recording, call statistics, and call tracking contribute to improved business operations.
Reliable call quality even for international calls, reducing concerns about signal quality and cost.
Challenges reported in contacting sales and support teams, leading to frustrations among users trying to get assistance.
Delayed or lack of response to queries and requests, indicating the need for improved communication and availability.
9.3
Spot Score
Add to compare
Product Description
CallHippo is a cloud-based call center software that helps businesses across the globe deliver superior customer experience and streamline business processes with a suite of intuitive yet robust features. Powerful tools include IVR, Predictive Auto Attendants, Call Queues, Virtual ...
Read morePricing
Starts from $14/User/Month when Billed Yearly
Pros & Cons
Excellent call quality and clarity, enhancing communication experience.
User-friendly interface and easy setup process for quick deployment.
Good customer support with prompt issue resolution.
Cloud-based system enabling accessibility from anywhere.
Occasional network issues affecting call connection.
Dashboard and dialer functionalities may encounter glitches.
9.2
Spot Score
Add to compare
Product Description
The Bright Pattern call center software solution offers a simple, easy-to-use interface that provides you with the functionality needed to handle all of your day to day business needs. Bright Pattern is a web-based application that runs on any browser that supports HTML5, and is accessible from ...
Read morePricing
Bright Pattern offers custom pricing plan
Pros & Cons
User-friendly program with easy setup and quick issue resolution by the support team.
Excellent support during and post-implementation, with a high level of investment and attention to detail.
Fantastic call center telephony system with a variety of options for managing customer contacts.
Great automation potential in voice and chat scenarios, offering high flexibility and control.
Limited integrations and customizations, making it complex for newcomers without adequate support.
Limited selection in the Marketplace for additional apps and connectors, hindering access to advanced functionalities.
9.1
Spot Score
/logo_1688636017.899169.jpg){kind=logo}
Add to compare
Product Description
Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more than an internet connection and a web browser. Buy local phone numbers, mask your current number, and ...
Read morePricing
Free Trial available
Starts from $15/User/Month when Billed Yearly, also offers free forever plan
Pros & Cons
Unified Platform: Freshworks offers a suite of customer engagement tools, all integrated into a single platform, streamlining workflows.
Easy to Use: Users appreciate the simplicity and user-friendliness of Freshworks products, making it accessible for various tasks.
Comprehensive Channel Integration: Freshworks solutions facilitate integration across multiple channels like email, telephone, chat, and social media.
User-Friendly Interface: Freshworks products have intuitive user interfaces that are easy to navigate and manage.
Complexity for Newcomers: The richness of features and customizations may be overwhelming for new users without sufficient support.
Limited Marketplace Selection: Users note a limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
9.1
Spot Score
Add to compare
Product Description
CircleLoop is a call center software that provides a complete solution for managing customer interaction. It is designed specifically to support enterprises through cloud, providing an integrated real-time reporting with key performance indicators (KPIs) to ensure the needs of all stakeholders ...
Read morePricing
Free Trial available, Try Now
Starts from $6.45/User/Month
Pros & Cons
Efficient and helpful customer support team that is responsive to user needs and requests.
Quick and seamless setup process with personalized configurations, especially for new users.
User-friendly interface that simplifies navigation and usage for both mobile and desktop applications.
Good value for the service provided, making it suitable for small businesses looking to save costs.
Recent decline in service quality leading to frequent bugs, issues, and unreliable performance, affecting user experience negatively.
Complications and delays in the process of canceling accounts or transferring numbers, causing frustration and hindrance in user mobility.
9.1
Spot Score
Add to compare
Product Description
CallTools is a simple and easy to use yet flexible call center software that offers management various ways to handle calls. Call center agents can be given an unlimited number of skill sets which are used to define the call flow, scripts, and more. The application allows for monitoring of ...
Read morePricing
CallTools offers custom pricing plan
Pros & Cons
Efficient automation features save valuable time and enhance productivity.
Customization options empower users to tailor the system to their unique needs seamlessly.
Stellar customer support team that is ready to assist at every turn.
Intuitive and user-friendly interface for effortless navigation.
The richness of features and customizations can be intimidating and complex for newcomers without proper support.
Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
9.0
Spot Score
Product Description
Dixa is a help desk software with a focus on automation, analytics and collaboration. Set up auto-responses to receive customer requests, define SLAs for team to get paid for meeting them or get instant help from fellow agents. User can even get their customers live video calls directly solve ...
Read morePricing
Free Trial available, Try Now
Starts from $39/User/Month
9.0
Spot Score
Add to compare
Product Description
eVoice is an automated call center application that uses a Salesforce.com platform to organize, streamline, and automate all of your telemarketing processes. This software is designed with state-of-the-art technology, flexible plug-and-play features, and customizable action buttons to enhance ...
Read morePricing
Free Trial available, Try Now
Starts from $6.25/User/Month when Billed Yearly
Pros & Cons
Seamless mobile app experience for remote work and client communication.
Cost-effective solution that saves money on repairs, extra wiring, and long-distance calls.
Excellent customer service with patient and professional representatives like Gerome, Fiona, and Jeff.
Effective features like auto attendant and call routing for better call management.
Outdated recording process for messages, requiring more steps than necessary.
Pricing can become costly with unexpected charges and lack of transparency in billing.
9.0
Spot Score
Add to compare
Product Description
ExoTrack is an innovative solution for call centers and contact centers, which aims to improve the way contact center managers highlight the performance of their agents, by delivering real-time results (open cases rate, punctuality, volume of calls).
Read morePricing
Free Trial available, Try Now
Starts from $1,000
Pros & Cons
User-friendly interface that is easy to navigate and use, catering to both beginners and experienced users.
Efficient call management with auto-saving and easy access to call data and recordings.
Reliable customer support and prompt responses to queries and issues.
Easy integration with CRM solutions, enhancing productivity and tracking capabilities.
Limited app selection in the Marketplace, restricting access to advanced features and connectors.
Inadequate post-sale service experience, as reported by some users.
9.0
Spot Score
Add to compare
Product Description
Zendesk Talk is a telephone triage application that integrates with Zendesk to streamline problem resolution and provide customers with personalized service. This flexible tool is ideal for call center teams or help desks that field a mixed bag of issues, from general inquiries to complex ...
Read morePricing
Free Trial available
Starts from $9/User/Month, also offers free forever plan
8.9
Spot Score
Add to compare
Product Description
Truly is real-time customer engagement software. Its architecture gives you the speed and capacity to serve thousands of customers, while delivering a consistent, consumer-grade experience. Truly's patented Real-time application suite continuously connects a customer to several Engagement ...
Read morePricing
Free Trial available, Try Now
Starts from $55/User/Month when Billed Yearly
Pros & Cons
Reliable metadata flow to CRM, enhancing efficiency.
Desktop and mobile app availability for on-the-go usage.
Easy dialing feature and user-friendly interface for seamless calls.
Strong integration with Salesforce for efficient workflow and tracking.
Intimidating richness of features for new users without adequate support.
Limited customization options and marketplace for advanced functionalities.
8.9
Spot Score
Add to compare
Product Description
The Call Center Studio software suite offers a complete call center solution that features CRM, ACD, real-time interactive voice response (IVR), and predictive dialing. Also included is a built-in reporting module for detailed analysis of all call center trends and statistics.
Read morePricing
Free Trial available, Try Now
Call Center Studio offers custom pricing plan
Pros & Cons
Fast and effective technical support, providing instant solutions.
Simple and user-friendly interface, easy to navigate for all users.
Reliable dialer with excellent call quality, suitable for high call volumes.
Cost-effective solution with comprehensive features compared to competitors.
Lack of variety in the Marketplace for additional apps and connectors.
Some users find it overly simplistic, lacking in advanced customization options.
8.9
Spot Score
Add to compare
Product Description
ZIWO is recognized as the leading Cloud Contact Center Solution, making it the ideal tool for elevating customer service experiences. It not only enhances customer interactions with features such as CRM plugins, virtual phone numbers, call tracking, and number masking but also seamlessly ...
Read morePricing
Free Trial available, Try Now
Starts from $109/User/Month
Pros & Cons
Automated detection of phone number country codes enhances convenience and efficiency.
Easy access and navigation through different options in the apps, improving user experience.
Excellent call tracking and recording capabilities contribute to operational efficiency.
User-friendly interface and design with continuous improvement efforts for better usability.
Occasional system freezes causing delays in operation.
Automatic logging out after page refresh affecting user experience.
8.9
Spot Score
Add to compare
Product Description
ChaseData Customer Relationship Management software is a call center solution that packages sales and marketing, order entry management, billing, and telecommunications capabilities into one suite. The system claims to integrate all previously isolated applications into one unified customer ...
Read morePricing
Free Trial available, Try Now
Starts from $89/User/Month
Pros & Cons
Streamlined and user-friendly interface, making it easy to use.
Excellent customer support that is attentive, friendly, and always available.
Reliable and stable performance with minimal downtime, ensuring continuous operation.
Continuous software updates with the latest features, keeping the system up to date.
Limited customization options and marketplace support for advanced functionalities.
Some users may find the richness of features overwhelming without proper guidance or support.
8.8
Spot Score
Add to compare
Product Description
uContact is an advanced call center software solution that includes all the features and modules needed to run a successful call center. The software is designed to assist in contacting, responding to, organizing and analyzing call center customer requests. Whether for a business or personal ...
Read morePricing
Starts from $50/User/Month
Pros & Cons
Intuitive and user-friendly platform, suitable for both users and supervisors.
Real-time monitoring capabilities for call center operations.
Effective in increasing conversion numbers and connecting with leads.
Versatile omnichannel communication features.
Some users may find the platform complex initially without proper training or support.
Limited customizations and marketplace options for advanced functionalities.
8.8
Spot Score
Add to compare
Product Description
contactSPACE is cloud-based call center software that was built for contact centers that want more than basic telephony. It allows for tracking of highly complex case scenarios, and is the only call center software available to service centers that are using Avaya, Cisco, ShoreTel, or ...
Read morePricing
Starts from $105/User/Month
8.8
Spot Score
Add to compare
Product Description
Voiptime is a cloud-based call center software that provides a solution for contact centers. It handles all agents' interactions and provides all the necessary tools to manage their customers' relationship whenever, wherever and however they choose. Voiptime offers both agents and managers a ...
Read morePricing
Voiptime offers custom pricing plan
Pros & Cons
Enhances call center efficiency by reducing call transfers and providing intelligent call routing.
Easy to use and implement, with quick setup time.
Two-way CRM integration for real-time access to client information during calls.
Facilitates improved communication channels and customer service.
The richness of features may be overwhelming for newcomers without proper support.
Limited selection in the Marketplace for additional apps and connectors, restricting advanced functionalities.
8.7
Spot Score
Add to compare
Product Description
FocalScope, a comprehensive live chat software, empowers you to effectively engage with your website visitors and turn them into loyal customers. Its pre-designed chat templates and customizable signup forms allow you to make a great first impression. The tool also offers canned responses for ...
Read morePricing
Free Trial available
Starts from $9/Month, also offers free forever plan
