20 Best Call Center Software for SMBs in January 2025

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List of the Best Call Center Software For Small Business as of January 2025

9.6

Spot Score

Nextiva
RECOMMENDED

Empowering businesses through advanced communication solutions.

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4.4

(6255)

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Product Description

NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voice over IP (VoIP), integrated instant messaging, video calls and web ...

Pricing

Free Trial available, Try Now

Starts from $18.95/User/Month when Billed Yearly

9.8

Spot Score

TalkDesk

Empower your team, elevate your customer support.

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4.4

(2962)

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Product Description

Talkdesk is the call center software that empowers businesses with a complete set of tools to self-manage their customer support and sales. They provide a smart, simple and affordable solution for SMBs to handle growing volumes of inbound calls, engage customers via chat or social media, ...

Pricing

Starts from $85/user/month when monthly

9.6

Spot Score

CloudTalk

Efficiently elevate call center performance.

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4.4

(1297)

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Product Description

CloudTalk, the call center software from InterVISTAS, helps contact centers work smarter and increase their bottom line. This cloud-Based contact center software is compatible with all telephony servers in the market today and provides intuitive solutions that help contact centers to answer ...

Pricing

Free Trial available

Starts from $25/User/Month when Billed Yearly

9.3

Spot Score

CallHippo

Revolutionize your customer experience with CallHippo.

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3.9

(309)

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Product Description

CallHippo is a cloud-based call center software that helps businesses across the globe deliver superior customer experience and streamline business processes with a suite of intuitive yet robust features. Powerful tools include IVR, Predictive Auto Attendants, Call Queues, Virtual ...

Pricing

Starts from $14/User/Month when Billed Yearly

9.2

Spot Score

Bright Pattern

Effortlessly elevate your call center with Bright Pattern.

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4.5

(95)

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Product Description

The Bright Pattern call center software solution offers a simple, easy-to-use interface that provides you with the functionality needed to handle all of your day to day business needs. Bright Pattern is a web-based application that runs on any browser that supports HTML5, and is accessible from ...

Pricing

Bright Pattern offers custom pricing plan

9.1

Spot Score

CallTools

Streamline your call center operations with ease.

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4.9

(243)

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Product Description

CallTools is a simple and easy to use yet flexible call center software that offers management various ways to handle calls. Call center agents can be given an unlimited number of skill sets which are used to define the call flow, scripts, and more. The application allows for monitoring of ...

Pricing

CallTools offers custom pricing plan

9.1

Spot Score

CircleLoop

Effortless communication, optimized customer experience.

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4.3

(171)

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Product Description

CircleLoop is a call center software that provides a complete solution for managing customer interaction. It is designed specifically to support enterprises through cloud, providing an integrated real-time reporting with key performance indicators (KPIs) to ensure the needs of all stakeholders ...

Pricing

Free Trial available, Try Now

Starts from $6.45/User/Month

9.1

Spot Score

Freshdesk Contact Center (Formerly Freshcaller)

Streamline customer service and boost sales effortlessly.

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4.0

(170)

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Product Description

Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more than an internet connection and a web browser. Buy local phone numbers, mask your current number, and ...

Pricing

Free Trial available

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

9.0

Spot Score

Exotel

Elevate your contact center's efficiency

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4.4

(76)

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Product Description

ExoTrack is an innovative solution for call centers and contact centers, which aims to improve the way contact center managers highlight the performance of their agents, by delivering real-time results (open cases rate, punctuality, volume of calls).

Pricing

Free Trial available, Try Now

Starts from $1,000

9.0

Spot Score

Zendesk Talk

Personalized service for efficient problem resolution.

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4.3

Add to compare

Product Description

Zendesk Talk is a telephone triage application that integrates with Zendesk to streamline problem resolution and provide customers with personalized service. This flexible tool is ideal for call center teams or help desks that field a mixed bag of issues, from general inquiries to complex ...

Pricing

Free Trial available

Starts from $9/User/Month, also offers free forever plan

9.0

Spot Score

eVoice

Streamline your telemarketing with eVoice.

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3.2

(35)

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Product Description

eVoice is an automated call center application that uses a Salesforce.com platform to organize, streamline, and automate all of your telemarketing processes. This software is designed with state-of-the-art technology, flexible plug-and-play features, and customizable action buttons to enhance ...

Pricing

Free Trial available, Try Now

Starts from $6.25/User/Month when Billed Yearly

8.9

Spot Score

Call Center Studio

Streamline your call center operations with ease.

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4.7

(80)

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Product Description

The Call Center Studio software suite offers a complete call center solution that features CRM, ACD, real-time interactive voice response (IVR), and predictive dialing. Also included is a built-in reporting module for detailed analysis of all call center trends and statistics.

Pricing

Free Trial available, Try Now

Call Center Studio offers custom pricing plan

8.9

Spot Score

ZIWO

Revolutionize your customer service experience.

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4.7

(33)

Add to compare

Product Description

ZIWO is recognized as the leading Cloud Contact Center Solution, making it the ideal tool for elevating customer service experiences. It not only enhances customer interactions with features such as CRM plugins, virtual phone numbers, call tracking, and number masking but also seamlessly ...

Pricing

Free Trial available, Try Now

Starts from $109/User/Month

8.9

Spot Score

Truly

Engage customers in real-time with Truly.

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4.6

(150)

Add to compare

Product Description

Truly is real-time customer engagement software. Its architecture gives you the speed and capacity to serve thousands of customers, while delivering a consistent, consumer-grade experience. Truly's patented Real-time application suite continuously connects a customer to several Engagement ...

Pricing

Free Trial available, Try Now

Starts from $55/User/Month when Billed Yearly

8.9

Spot Score

ChaseData

Unify your customer interactions with ChaseData.

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4.6

(44)

Add to compare

Product Description

ChaseData Customer Relationship Management software is a call center solution that packages sales and marketing, order entry management, billing, and telecommunications capabilities into one suite. The system claims to integrate all previously isolated applications into one unified customer ...

Pricing

Free Trial available, Try Now

Starts from $89/User/Month

8.8

Spot Score

uContact

Streamline your call center experience with uContact.

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4.9

(29)

Add to compare

Product Description

uContact is an advanced call center software solution that includes all the features and modules needed to run a successful call center. The software is designed to assist in contacting, responding to, organizing and analyzing call center customer requests. Whether for a business or personal ...

Pricing

Starts from $50/User/Month

8.8

Spot Score

Voiptime

Optimize your call center with Voiptime.

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4.9

(13)

Add to compare

Product Description

Voiptime is a cloud-based call center software that provides a solution for contact centers. It handles all agents' interactions and provides all the necessary tools to manage their customers' relationship whenever, wherever and however they choose. Voiptime offers both agents and managers a ...

Pricing

Voiptime offers custom pricing plan

8.8

Spot Score

contactSPACE

Maximize Your Call Center's Potential.

Request a Quote

4.5

(1)

Add to compare

Product Description

contactSPACE is cloud-based call center software that was built for contact centers that want more than basic telephony. It allows for tracking of highly complex case scenarios, and is the only call center software available to service centers that are using Avaya, Cisco, ShoreTel, or ...

Pricing

Starts from $105/User/Month

8.7

Spot Score

Freshcaller

Streamline your calls, elevate customer experience.

Request a Quote

4.1

Add to compare

Product Description

Freshcaller Call Center Software integrates a call center management system (CCM), CRM and customer self-service (CSS). It is a software that manages and follows customer calls, supports self-service applications and provides detailed customer information.

Pricing

Free Trial available, Try Now

8.7

Spot Score

Knowlarity

Empowering Your Business with Seamless Customer Engagement

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3.7

(20)

Add to compare

Product Description

Knowlarity’s cloud-based solutions offer a secure, flexible, and automated platform that aids in digitizing a distributed workforce to run businesses across geographical boundaries. Deliver explicit customer experiences on multiple channels like Voice, Messaging, Video, and AI embedded tools ...

Pricing

Free Trial available

Knowlarity offers custom pricing plan

Best Call Center Software For Small Business

NextivaRECOMMENDED

Empowering businesses through advanced communication solutions.

NEXTVIA Call Center is a cloud based business communication and collaboration application with features to service the needs of SMBs and growing businesses. The solution offers numerous benefits, including real-time voice over IP (VoIP), integrated instant messaging, video calls and web ...

TalkDesk

Empower your team, elevate your customer support.

Talkdesk is the call center software that empowers businesses with a complete set of tools to self-manage their customer support and sales. They provide a smart, simple and affordable solution for SMBs to handle growing volumes of inbound calls, engage customers via chat or social media, ...

CloudTalk

Efficiently elevate call center performance.

CloudTalk, the call center software from InterVISTAS, helps contact centers work smarter and increase their bottom line. This cloud-Based contact center software is compatible with all telephony servers in the market today and provides intuitive solutions that help contact centers to answer ...

CallHippo

Revolutionize your customer experience with CallHippo.

CallHippo is a cloud-based call center software that helps businesses across the globe deliver superior customer experience and streamline business processes with a suite of intuitive yet robust features. Powerful tools include IVR, Predictive Auto Attendants, Call Queues, Virtual ...

Bright Pattern

Effortlessly elevate your call center with Bright Pattern.

The Bright Pattern call center software solution offers a simple, easy-to-use interface that provides you with the functionality needed to handle all of your day to day business needs. Bright Pattern is a web-based application that runs on any browser that supports HTML5, and is accessible from ...

CallTools

Streamline your call center operations with ease.

CallTools is a simple and easy to use yet flexible call center software that offers management various ways to handle calls. Call center agents can be given an unlimited number of skill sets which are used to define the call flow, scripts, and more. The application allows for monitoring of ...

CircleLoop

Effortless communication, optimized customer experience.

CircleLoop is a call center software that provides a complete solution for managing customer interaction. It is designed specifically to support enterprises through cloud, providing an integrated real-time reporting with key performance indicators (KPIs) to ensure the needs of all stakeholders ...

Freshdesk Contact Center (Formerly Freshcaller)

Streamline customer service and boost sales effortlessly.

Freshdesk Contact Center is the ideal call center application for startups, enabling effortless customer service and sales. This cloud-based solution can be easily operational with no more than an internet connection and a web browser. Buy local phone numbers, mask your current number, and ...

Exotel

Elevate your contact center's efficiency

ExoTrack is an innovative solution for call centers and contact centers, which aims to improve the way contact center managers highlight the performance of their agents, by delivering real-time results (open cases rate, punctuality, volume of calls).

Zendesk Talk

Personalized service for efficient problem resolution.

Zendesk Talk is a telephone triage application that integrates with Zendesk to streamline problem resolution and provide customers with personalized service. This flexible tool is ideal for call center teams or help desks that field a mixed bag of issues, from general inquiries to complex ...

eVoice

Streamline your telemarketing with eVoice.

eVoice is an automated call center application that uses a Salesforce.com platform to organize, streamline, and automate all of your telemarketing processes. This software is designed with state-of-the-art technology, flexible plug-and-play features, and customizable action buttons to enhance ...

Call Center Studio

Streamline your call center operations with ease.

The Call Center Studio software suite offers a complete call center solution that features CRM, ACD, real-time interactive voice response (IVR), and predictive dialing. Also included is a built-in reporting module for detailed analysis of all call center trends and statistics.

ZIWO

Revolutionize your customer service experience.

ZIWO is recognized as the leading Cloud Contact Center Solution, making it the ideal tool for elevating customer service experiences. It not only enhances customer interactions with features such as CRM plugins, virtual phone numbers, call tracking, and number masking but also seamlessly ...

Truly

Engage customers in real-time with Truly.

Truly is real-time customer engagement software. Its architecture gives you the speed and capacity to serve thousands of customers, while delivering a consistent, consumer-grade experience. Truly's patented Real-time application suite continuously connects a customer to several Engagement ...

ChaseData

Unify your customer interactions with ChaseData.

ChaseData Customer Relationship Management software is a call center solution that packages sales and marketing, order entry management, billing, and telecommunications capabilities into one suite. The system claims to integrate all previously isolated applications into one unified customer ...

uContact

Streamline your call center experience with uContact.

uContact is an advanced call center software solution that includes all the features and modules needed to run a successful call center. The software is designed to assist in contacting, responding to, organizing and analyzing call center customer requests. Whether for a business or personal ...

Voiptime

Optimize your call center with Voiptime.

Voiptime is a cloud-based call center software that provides a solution for contact centers. It handles all agents' interactions and provides all the necessary tools to manage their customers' relationship whenever, wherever and however they choose. Voiptime offers both agents and managers a ...

contactSPACE

Maximize Your Call Center's Potential.

contactSPACE is cloud-based call center software that was built for contact centers that want more than basic telephony. It allows for tracking of highly complex case scenarios, and is the only call center software available to service centers that are using Avaya, Cisco, ShoreTel, or ...

Freshcaller

Streamline your calls, elevate customer experience.

Freshcaller Call Center Software integrates a call center management system (CCM), CRM and customer self-service (CSS). It is a software that manages and follows customer calls, supports self-service applications and provides detailed customer information.

Knowlarity

Empowering Your Business with Seamless Customer Engagement

Knowlarity’s cloud-based solutions offer a secure, flexible, and automated platform that aids in digitizing a distributed workforce to run businesses across geographical boundaries. Deliver explicit customer experiences on multiple channels like Voice, Messaging, Video, and AI embedded tools ...

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Frequently Asked Questions (FAQs)

Nextiva
RECOMMENDED