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9.2

Spot Score

Bright Pattern - Call Center Software

Bright Pattern Reviews in January 2025: User Ratings, Pros & Cons

Effortlessly elevate your call center with Bright Pattern.

4.5

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Bright Pattern Reviews & Ratings

4.5

Very Good

Based on 79 ratings & 95 reviews

Rating Distribution

Excellent

(80)

Very Good

(8)

Good

(6)

Poor

(1)

Terible

(0)

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Showing 1-10 out of 95

BS

Bryan S

11/21/23

5 out of 5

"Great Product and Amazing Support Team"

What do you like best about Bright Pattern? Bright Pattern is an incredibly user friendly program and was very easy to set up. Additionally, any questions or issues we've had have been quickly resolved and been handled with great care.

BS

Bryan S

11/21/23

5 out of 5

"Great Product and Amazing Support Team"

What do you like best about Bright Pattern? Bright Pattern is an incredibly user friendly program and was very easy to set up. Additionally, any questions or issues we've had have been quickly resolved and been handled with great care.

AU

Anonymous User

11/20/23

4.5 out of 5

"A smaller company that was truly built as an omnichannel platform solution."

What do you like best about Bright Pattern? The support during implementation and post implementation has been amazing. Even when we were having challenges Bright pattern has been open about making changes in the future to meet our needs. They continue to meet with us weekly even months after deployment. We have been extremly happy with the level of investment and attention to detail so far.

AU

Anonymous User

11/17/23

5 out of 5

"Amazing - love Bright Pattern!"

What do you like best about Bright Pattern? The system itself - easy to use and understand. What do you dislike about Bright Pattern?

AU

Anonymous User

11/17/23

5 out of 5

"Amazing - love Bright Pattern!"

What do you like best about Bright Pattern? The system itself - easy to use and understand. What do you dislike about Bright Pattern?

NC

Nicole C

11/16/23

5 out of 5

"Great Platform, Excellent Support Team!"

What do you like best about Bright Pattern? The confiuuration and impelemtation proess was thorough and easy at the same time. The simplementation team was excellent to work with and still meets with us regularly to ensure we are getting the most out of the platform.

AU

Anonymous User

11/16/23

5 out of 5

"Great automation potential!"

What do you like best about Bright Pattern? The functionality and flexibility in the voice and chat scenarios are fantastic and provide huge potential for automation! I also love how much control we have to build our own functionality.

NC

Nicole C

11/16/23

5 out of 5

"Great Platform, Excellent Support Team!"

What do you like best about Bright Pattern? The confiuuration and impelemtation proess was thorough and easy at the same time. The simplementation team was excellent to work with and still meets with us regularly to ensure we are getting the most out of the platform.

AU

Anonymous User

11/16/23

5 out of 5

"Great automation potential!"

What do you like best about Bright Pattern? The functionality and flexibility in the voice and chat scenarios are fantastic and provide huge potential for automation! I also love how much control we have to build our own functionality.

AU

Anonymous User

11/16/23

4.5 out of 5

"Excellent product"

What do you like best about Bright Pattern? Bright Pattern is a fantastic call center telephony system with many in and out of the box options for managing customer contacts.