- Visitor Targeting
- Transfers
- Shortcut Messages
- Persistent Chat
- Offline Form
Enhances your communication with your visitors
(1 rating)
Starts from $9/Month, also offers free forever plan
Overview
Features
Pricing
Alternatives
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FAQs
Support
8.7/10
Spot Score
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FocalScope, a comprehensive live chat software, empowers you to effectively engage with your website visitors and turn them into loyal customers. Its pre-designed chat templates and customizable signup forms allow you to make a great first impression. The tool also ... Read More
With customizable segments that are always up-to-date, visitor targeting is utilized to deliver the right content to exemplary visitors. Businesses can customize their content and experiences for specific visitor categories via visitor targeting. It entails developing the segments you'll need to target the precise visitors you're looking for and meet your business objectives. In addition, you can be more proactive with targeted messages. They're like approaching a customer in a physical store, but online. They let you make announcements, present new items, and provide assistance to your website users. Depending on user behavior, traffic source, and traffic trends, you can build up various types of customized messaging.
When conversing with clients, live chat software gives agents capabilities that make it easier to help one another. If they require assistance from a more experienced agent, they can use transfers and supervision. As a result, there's no need to put clients on hold when in doubt. With a few clicks, agents can move talks to another agent or group. The recipient can then follow up on the case right away and respond in a matter of seconds. The configuration is simple and allows you to choose which Live chat group the chat will be migrated to and set up a message if all of the agents are unavailable.
You can use shortcuts to make commands that extend to pre-defined greetings, messages, or URLs. As an agent, shortcuts save time, but they should be used sparingly to maintain a balance between efficiency and personal tone. Visitors respond best when they feel like they're having a discussion rather than being given canned responses, in our experience. In live chat software, administrators can establish and change Team Shortcuts. All agents on the account have access to these. Any agent can create and alter Personal Shortcuts that only they have access to. When a team and a personal Shortcut have the same name, the personal Shortcut is used.
Persistent Chat is a live chat software communications idea that consists of standing, topic-based chatrooms with a focus on real-time messaging. Persistent chat allows you to establish long-lasting topic-based discussion rooms. Persistent chat rooms are places where a group of people who share a common interest can connect and work. You can share and find ideas and information by browsing or searching the chat history, and you may share and find ideas and information by submitting messages in real time. You can use persistent chat to search for material both within and across rooms, as well as establish alerts (notifications) and filters (subject feeds) to keep track of talks in certain rooms and about specific topics. Additionally, you have the option to build and run your own chat room.
Customers can contact you using an offline form if your chat representatives aren't available 24/7. Ticketing for offline messages is created through message routing. Turning the chat widget into a contact form emailed to an agent when a visitor fills it out is an example. You probably set up an offline form on your website when you're away from the office or asleep. Customers can leave their contact information and a query in this manner, and you can reach once you're back in your Live Chat program. Unfortunately, clients are sometimes turned off by this one-way dialogue. After all, they don't want to send a message "into the void" and wait an unknown amount of time for a response.
A knowledge database is a database that is used to share and manage knowledge. It encourages knowledge accumulation, organization, and retrieval. Many knowledge bases are built on artificial intelligence, allowing them to store data and solve problems using data from previous experiences recorded in the knowledge base. Data management technologies, varying from relational databases to data warehouses, are used in knowledge management systems. Some knowledge bases are nothing more than indexed encyclopedic information, while others are interactive and respond to the user's input. A knowledge database is more than just a place to store data; it can also be used to make intelligent judgments using artificial intelligence.
With just a click of a button, co-browsing allows you to see and interact with your customer's screen in real-time. Once given screen access, the support agent might quickly identify the issue, document it, and, if possible, resolve it in one session. Not only can the agent assist the customer in reaching their goal, but they can also take complete control of their browser if necessary. Your consumer doesn't have to do anything while your agent investigates the issue straight away. They do not need to install, download, or set up any additional software. Co-browsing is also private and safe because the agent only has access to the user's browser and cannot view or interact with additional information such as the user's tabs, files, or desktop.
Your visitors can communicate directly with your agent using the Call-me feature, which allows them to do so through phone, headset, mic, and speakers. The function is available on the Professional and Enterprise plans and unlimited incoming calls. When a visitor selects the Call Me button, they will be given the option of calling from their computer or their phone. You will see that the visitor is dialing from a computer and will receive a call from a system. When a visitor clicks the Call Me button and then picks the call by phone option, a plan will call them. When a guest calls from a phone, your agent will be able to view the visitor's phone number.
Some agents call in ill, while others are simply not working to their full potential. As a result, supervisors must be able to make quick decisions. Agent scheduling is the term for this. Agent scheduling aids in generating reports that compare schedules to agent performance and identifies schedule anomalies for agent evaluation and coaching. Unscheduling an agent from a shift in the schedule, evaluating a score function for each of a plurality of possible schedules that have the agent scheduled for different possible shifts, and selecting an improved schedule from among the plurality of possible schedules are all examples of methods for improving an agent schedule. The enhanced schedule is distinguished by a higher score function value.
Starts from $9, also offers free forever plan
Yearly plans
Show all features
Small Cloud
$9
/Month
Up to 2 Agents
Up to 2 Email Addresses
2 GB
Email Ticketing
Live Chat
24/5 Support
Cloud
$39
/Month
Unlimited Email Addresses
30 / 60 / 90 GB
Includes the Features of Small Cloud Plans Plus
24/7 Support
Customer Portal
Satisfaction Survey
Twitter and Facebook
Multibrand Support
On Premise
$39
/Month
Unlimited GB
Includes all the Features of Cloud Plan Plus
Dedicated Server
Dedicated IP Address
Access to SQL Database
VPN (IPSEC)
Phone System
Multiple Phone Lines
Multi Country Support
Welcome Greetings
Waiting Music
IVR Phone Trees
Business Hours
Phone Queues
Call Rules
Screenshot of the FocalScope Pricing Page (Click on the image to visit FocalScope 's Pricing page)
Disclaimer: Pricing information for FocalScope is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .
Contact
+1 (562) 661-8143
Customer Service
24/7 (Live rep)
Location
USA
FocalScope, a comprehensive live chat software, empowers you to effectively engage with your website visitors and turn them into loyal customers. Its pre-designed chat templates and customizable signup forms allow you to make a great first impression. The tool also offers canned responses for quick and efficient communication, while its intelligent feature ensures that the most suitable agent is assigned to each visitor. Say goodbye to juggling multiple platforms - FocalScope lets you manage all your customer interactions from one place, including live chat, social media, and phone conversations. With a simple click, you can seamlessly transfer chats between agents. Elevate your communication game with FocalScope.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].
Researched by Rajat Gupta