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8.5

Spot Score

ServiceNow Customer Service Management - Help Desk Software

ServiceNow Customer Service Management Alternatives with Better Features

Empowering customer service excellence, simplified.

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Main Features

  • Self Service Portal
  • Live Chat
  • Alerts (Escalation)
  • Contract (SLA Management)

Pricing

  • ServiceNow Customer Service Management offers custom pricing plan

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Alternatives of ServiceNow Customer Service Management with

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List of the Top ServiceNow Customer Service Management alternatives as of January 2025

Compare business software, products, and services to find the best solution for your business or organization. Use the filters on the left to drill down by category, pricing, features, market segment, user ratings, and more.

9.7

Spot Score

Zoho Desk - Help Desk Software

Zoho Desk

RECOMMENDED

Efficient support for all your business needs.

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Product Description

Zoho Desk help desk software offers a free help desk with popular features. In addition to free users, individuals can manage unlimited agents, create templates to make it easier for agents to answer tickets, and use the Zoho Desk Help Desk Software for business. With Zoho account user can ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 11 more

Unique Features

  • Macros (Templated Responses)

  • Community Forums

  • Reporting and Analysis

Pricing

Free Trial available

Starts from $14/User/Month when Billed Yearly, also offers free forever plan

9.2

Spot Score

Zendesk Support - Help Desk Software

Zendesk Support

RECOMMENDED

Effortlessly manage customer requests with Zendesk Support.

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Product Description

Zendesk Support is a cloud-based help desk application designed to help individuals easily manage service desk and the requests made by their users. The intuitive, easy to use interface uses natural language processing without learning curve or training to make sure everyone in the organization ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 11 more

Unique Features

  • Macros (Templated Responses)

  • Community Forums

  • AI based Chatbots

+ 1 more

Pricing

Free Trial available, Try Now

Starts from $19/user/month when yearly

9.5

Spot Score

Freshdesk - Help Desk Software

Freshdesk

RECOMMENDED

Empower your support team to excel.

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Product Description

Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for users to communicate with customers directly, via multiple channels like email, Twitter, Facebook and ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 10 more

Unique Features

  • Macros (Templated Responses)

  • Community Forums

  • AI based Chatbots

Pricing

Free Trial available, Try Now

Starts from $15/User/Month when Billed Yearly, also offers free forever plan

9.0

Spot Score

Deskero - Help Desk Software

Deskero

Streamlining customer support, one click at a time.

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4.3

(70)

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Product Description

Deskero is a powerful help desk software that keeps workflows simple and intuitive thanks to the push of a button. Powerful tools taken from experts at Deskero Technologies will enable to run a team of agents on a simple interface, which is optimized on mobile devices. Each help desk request ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 11 more

Unique Features

  • Macros (Templated Responses)

Pricing

Free Trial available

Starts from $9/User/Month when Billed Yearly

Front - Help Desk Software

Front

Empowering support teams with AI and seamless integration.

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Product Description

Front is help desk software that makes support teams more efficient, enabling them to delight customers. Front's intelligent chat interface leverages the power of AI to answer customer questions accurately and provide helpful recommendations. Front seamlessly integrates with applications like ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 11 more

Unique Features

  • Macros (Templated Responses)

  • Group Calendars

  • Discussion Boards

+ 9 more

Pricing

Free Trial available, Try Now

Starts from $19/User/Month

9.4

Spot Score

HelpDesk - Help Desk Software

HelpDesk

Streamline customer support and boost team productivity.

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4.3

(25)

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Product Description

HelpDesk is an online ticketing system suitable for both small businesses and enterprise clients. It provides easy-to-use features and an intuitive user interface designed to simplify a team’s efforts. HelpDesk allows for managing all customer messages in one place. Users can utilize tags, ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 11 more

Unique Features

  • Macros (Templated Responses)

Pricing

Free Trial available

Starts from $29/User/Month when Billed Yearly

9.8

Spot Score

SysAid - Help Desk Software

SysAid

RECOMMENDED

Streamline IT support anytime, anywhere.

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Product Description

SysAid is an Internet-based help desk tool that helps organizations with any solution that can be deferred or otherwise unintentionally shut down. SysAid helps the organization maintain departmental needs like needs for activities like hosting web sites, email services, file sharing. SysAid ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 11 more

Unique Features

  • Macros (Templated Responses)

  • Community Forums

Pricing

Free Trial available

SysAid offers custom pricing plan

9.5

Spot Score

Jitbit Helpdesk - Help Desk Software

Jitbit Helpdesk

RECOMMENDED

Streamline customer support with Jitbit Helpdesk.

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4.4

(82)

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Product Description

Jitbit's revolutionary help desk software allows to easily manage support requests. The easy-to-use software includes everything needed to create, track and resolve customer issues. Using Jitbit reduces the response time for customers and makes it easy for user to stay afloat of all the ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 11 more

Unique Features

  • Macros (Templated Responses)

  • Community Forums

Pricing

Free Trial available

Starts from $24.92/Month when Billed Yearly

9.1

Spot Score

HubSpot Service Hub - Help Desk Software

HubSpot Service Hub

Inbound support made simple and efficient.

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Product Description

HubSpot Service Hub is the all-in-one help desk software that makes it easy for users to create and manage inbound support requests in just a few clicks. This cloud-based solution integrates with HubSpot CRM to keep in touch with key customer stages in the buying process. Plus, no matter how ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 11 more

Unique Features

  • Macros (Templated Responses)

  • Community Forums

Pricing

Starts from $1,200, also offers free forever plan

8.7

Spot Score

BoldDesk - Help Desk Software

BoldDesk

Streamline your support with BoldDesk's advanced features.

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Add to compare

Product Description

BoldDesk is a cloud-based ticketing platform that simplifies your support operations. It lets you group your customer service requests into one place, assign them to the right agents, develop personalized support creation forms, collaborate with your team, and increase agent productivity. Plus, ...

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Common Features

  • Incident Management

  • Social Media Integration

  • Multi-Channel Communication

+ 10 more

Unique Features

  • Macros (Templated Responses)

  • Community Forums

Pricing

Free Trial available

Starts from $8/User/Month when Billed Yearly