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Compare ServiceNow Customer Service Management vs Freshdesk vs Zoho Desk vs Zendesk Support

Overview

Key features

Pricing

Other Details

User reviews

Integratons

Media & Screenshots

Alternatives

	ServiceNow Customer Service Management Visit Website Visit Website	Freshdesk (402) Visit Website Visit Website

Overview

Description	ServiceNow Customer Service Management (CSM) endeavors to provide consistent customer experience throughout the customer journey from issue to resolution. This effective software unites all ... Read More	Freshdesk is a cloud-based help desk software designed to make customer support easier, more efficient and more effective. Freshdesk answers all customer support needs by making it easy for ... Read More
Pricing Options	No free trial Not Available	Get Free Trial $15, Billed Yearly
Spotsaas Score	8.5/10 Spot Score	9.5/10 Spot Score
	Visit Website	Visit Website

Features

Total Features	14 Features	16 Features
Unique Features
	Visit Website	Visit Website

Pricing

Pricing Option
Starting From	Not Available	$15, Billed Yearly
Pricing Pans Monthly Plans Yearly Plans	Not Available	Free Integrated ticketing across email and social + 10 more Growth $18 Includes features of Free plan, plus + 20 more Pro $59 Includes features of Growth plan, plus + 21 more Enterprise $95 Includes features of Pro plan, plus + 17 more
Pricing Page

Other Details

Organization Types supported	Large Enterprises Medium Business Small Business Freelancers Individuals	Large Enterprises Medium Business Small Business Freelancers Individuals
Platforms Supported	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)	Browser Based (Cloud) Mobile - Android Mobile - iOS Installed - Mac Installed - Windows Mobile - Windows Mobile - BlackBerry Browser Based (Cloud)
Modes of support	24/7 (Live rep) Business Hours Online	24/7 (Live rep) Business Hours Online
API Support	Not Available	Available
	Visit Website	Visit Website

User Reviews

User Ratings	No Reviews	4 ( 5374 ) 5 111 4 41 3 5 2 7 1 51 Read Reviews
Positive Reviews
Negative Reviews

Integrations

Integration with other apps	No Integration information available.	Harvest Time Tracking Software Microsoft Teams Collaboration Software Zoho CRM CRM Software

Media and Screenshots

Screenshots	No screenshots available.
Videos

Alternatives

Alternatives	Zoho Desk ( 1667 ) Zendesk Support ( 657 ) ManageEngine ServiceDesk Plus ( 130 )	Zoho Desk ( 1667 ) Zendesk Support ( 657 ) ManageEngine ServiceDesk Plus ( 130 )

Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].