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ServiceNow Customer Service Management

Empowering customer service excellence, simplified.

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ServiceNow Customer Service Management offers custom pricing plan

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Overview

Features

Pricing

Alternatives

Ratings

Media

Customers

Support

FAQs

What is ServiceNow Customer Service Management?

Affiliate Disclosure

ServiceNow Customer Service Management (CSM) endeavors to provide consistent customer experience throughout the customer journey from issue to resolution. This effective software unites all poker-face, middle and back-office functions into one platform, thus benefitting the teams for proactively addressing all customer issues and readily managing common customer needs. This solution proves to be rise to the customer satisfaction, reduction in case number and decrease in costs.

Pricing

ServiceNow Customer Service Management offers custom pricing plan

Customer Type

Large Enterprises
Medium Business
Small Business

Platform Type

SaaS/Web/Cloud

ServiceNow Customer Service Management software demo

ServiceNow Customer Service Management has not given any software demo yet

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ServiceNow Customer Service Management Features

Show Feature Explanation

Features Score:

Self Service Portal

Live Chat

Alerts (Escalation)

Contract (SLA Management)

Known Issue Management

Surveys & Feedback

Multi-Channel Communication

Social Media Integration

Incident Management

Customizable Branding

ServiceNow Customer Service Management Pricing

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Free Trial

Not available

ServiceNow Customer Service Management Pricing

ServiceNow Customer Service Management offers custom pricing plan

Pricing Model

Paid Plans (Quotation Based )

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Pricing Plans

Standard

Agent Workspace
Case Management
Omni-Channel1
Self-Service
Knowledge Management

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Professional

Agent Workspace
Case Management
Omni-Channel1
Self-Service
Knowledge Management

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Enterprise

Agent Workspace
Case Management
Omni-Channel1
Self-Service
Knowledge Management

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Explore in-depth pricing

Screenshots of the ServiceNow Customer Service Management Pricing Page

Disclaimer: Pricing information for ServiceNow Customer Service Management is provided by the software vendor or sourced from publicly accessible materials. Final cost negotiations and purchasing must be handled directly with the seller. For the latest information on pricing, visit website. Pricing information was last updated on .

View detailed pricing for ServiceNow Customer Service Management

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Freshdesk

Empower your support team to excel.

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Deskero

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Teamwork Desk

Effortlessly improve customer ...

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Excellent

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HelpDesk

Streamline customer support and ...

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ServiceNow Customer Service Management Reviews & Ratings

Rating Distribution

Excellent

(95)

Very Good

(55)

Good

(0)

Poor

(0)

Terible

(1)

User Review

Anonymous User

12/06/23

5 out of 5

"ServiceNow Platform: Transforming Workflow Efficiency"

What do you like best about ServiceNow Now Platform? It is often appreciated that the ServiceNow Now Platform for its robust IT service management ...

Anonymous User

12/02/23

5 out of 5

"User-friendly and informative"

What do you like best about ServiceNow Customer Service Management? Very easy to navigate. I love how the UI is also clean in the eyes. What do you ...

Anonymous User

11/28/23

4 out of 5

"User friendly ticketing and approval tool"

What do you like best about ServiceNow Now Platform? I like that it is very easy to raise ticket for any issue or approval. The approval flows were ...

Aditya P

10/08/23

5 out of 5

"Service Now"

What do you like best about ServiceNow Customer Service Management? The dashboard showing the overall progress is very informative and helpful for the ...

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ServiceNow Customer Service Management Customers

Rogers

7Eleven

LLOYDS

ServiceNow Customer Service Management Support

Contact

+1 408-501-8550

Customer Service

Online

Location

Santa Clara, California

Frequently Asked Questions (FAQs)

Stuck on something? We're here to help with all the questions and answers in one place.

ServiceNow Customer Service Management is a Help Desk Software. ServiceNow Customer Service Management offers Incident Management, Social Media Integration, Multi-Channel Communication, Document Storage, Customizable Branding and many more functionalities.

Some top alternatives to ServiceNow Customer Service Management includes Zoho Desk, Zendesk Support, ManageEngine ServiceDesk Plus, Freshservice and Little SaaS Communication.

No, ServiceNow Customer Service Management doesn't provide API.

No, ServiceNow Customer Service Management doesn't provide mobile app.

ServiceNow Customer Service Management is located in Santa Clara, California

ServiceNow Customer Service Management offers Quotation Based pricing model

We don't have information regarding integrations of the ServiceNow Customer Service Management as of now.

The starting price is not disclosed by ServiceNow Customer Service Management. You can visit ServiceNow Customer Service Management pricing page to get the latest pricing.

Researched by Rajat Gupta