ServiceNow Customer Service Management Reviews in March 2025: User Ratings, Pros & Cons

"ServiceNow Platform: Transforming Workflow Efficiency"

What do you like best about ServiceNow Now Platform? It is often appreciated that the ServiceNow Now Platform for its robust IT service management capabilities, seamless workflow automation, and user-friendly interface. The platform's ability to streamline and enhance various business processes, along with its scalability, is frequently cited as a key strength. Additionally, continuous updates and responsive customer support contribute to a positive overall user experience. What do you ...

"User-friendly and informative"

What do you like best about ServiceNow Customer Service Management? Very easy to navigate. I love how the UI is also clean in the eyes. What do you dislike about ServiceNow Customer Service Management? None so far. I haven't encountered any issue yet. What problems is ServiceNow Customer Service Management solving and how is that benefiting you? When I need to request an item, it's easy to request using ServiceNow. I find it convenient.

"User friendly ticketing and approval tool"

What do you like best about ServiceNow Now Platform? I like that it is very easy to raise ticket for any issue or approval. The approval flows were created easily and the work is very transparent. No manual entry is needed to get the work done. What do you dislike about ServiceNow Now Platform? Sometimes the ticket that is created for the change request can be lengthy. Multiple fields of repeated data and unwanted data fields that user does not need to fill. What problems is ServiceNow Now ...

"Service Now"

What do you like best about ServiceNow Customer Service Management? The dashboard showing the overall progress is very informative and helpful for the improvement of the employee What do you dislike about ServiceNow Customer Service Management? Sometimes it doesn't update the dashboard What problems is ServiceNow Customer Service Management solving and how is that benefiting you? It is solving my organizations IT problems

"Intelligent Tech Driven Business Support"

What do you like best about ServiceNow Now Platform? Automation of all Financial Processes and Controls Dynamic Visibility of all Financial status through reports and dashboards What do you dislike about ServiceNow Now Platform? Poorly managed assignments which lead to dissatisfaction among users. What problems is ServiceNow Now Platform solving and how is that benefiting you? In my current business exceptional customer service, uncompromising security, and ease to do business are the ...

"Best Ticket Management Tool."

What do you like best about ServiceNow Now Platform? It provied varity of features, like number of tickets handing, tracking the SLA and generating reports. Its useage is very simple for those who also dont have prior knowledge of ticket handelling. Easy to understand the concept and increase the use in any oganisation. Customers can get east updates on the ticket on which stage the ticket is, it improves the customer support. What do you dislike about ServiceNow Now Platform? The Knwoledge ...

"Potential automation solution"

What do you like best about ServiceNow Now Platform? The platform is made with an automation focus and provides a lot of control on the entire process workflow. If you have many different business rules and processes, this is a good choice. What do you dislike about ServiceNow Now Platform? The amount of customizations and configurations make it a little hard to bring fast solutions or to handle the different permissions for a large company. The learning curve is kind of complicated. What ...

"Easy, simple and problem solving solution."

What do you like best about ServiceNow Customer Service Management? Leverages the conectivity between technology products and its support keeping ITIL best practices in consideration. What do you dislike about ServiceNow Customer Service Management? Surveys, which I feel are very complex to setup and review. What problems is ServiceNow Customer Service Management solving and how is that benefiting you? Process oriented and structured support models which give visibility to customers on ...

"Best CSM solution for Large Enterprise Organizations!"

What do you like best about ServiceNow Customer Service Management? We have configured and setup ServiceNow CSM (customer Service Management) module to handle the Case management for all of out the customers. CSM modules gives full flexibility to handle and customize the Case management and resoultion management process. they have dedicated Agent workspace for the internal users who serves or solevs the query and issue for the customer and this agent workspace platform is fully configurable ...

"Service now - Ticketing management tool"

What do you like best about ServiceNow Customer Service Management? Service now is very wide ticketing tool where we can choose category, services, priorities. easy to understand and can process the tickets as per description It's a very reliable tool. I am working on it and happy to explore it more. What do you dislike about ServiceNow Customer Service Management? There are lots of categories to choose, sometime the subcategories doesn't match with the issue so data cannot fetch correctly. ...